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TROUBLESHOOTING
If the fault encountered is not listed or rectified in the list below, contact Kogan.com.
Fault phenomenon
No response while long-pressing down
arrow when connected to power
No response while pressing up/down arrow
when connected to power
Rising at a low speed
The motor does not move as instructed
Descends but will not ascend
Desktop is sloped or slanted
Frequent repositioning required
Overloaded
(Max. duty cycle 2min on/18min off)
Insufficient lowering or raising
Error code on display
Method
1. Check if all the cables are properly
connected
2. Contact Kogan.com
1. Check if all the cables are properly
connected
2. Contact Kogan.com
1. Check if overloaded, maximum load
is 100kg
2. Contact Kogan.com
1. Contact Kogan.com
1. Reposition
2. Contact Kogan.com
1. Check if overloaded, maximum load
is 100kg
2. Contact Kogan.com
1. Check if overloaded, maximum load
is 100kg
2. Contact Kogan.com
1. Restart after suspending for 18 mins
while connected to power
2. Contact Kogan.com
1. Press and hold "M" and "3" together
for 3 seconds or more. After
continuously beeping twice, the unit
will restart
2. Contact Kogan.com
1. Press the down key to enter the "ASr"
or "rSt" state. Press and hold the
down key until the desk reverses to a
stop, then release to reset.
2. Contact Kogan.com.
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