Troubleshooting Tips - GE PS960 Owner's Manual

Troubleshooting Tips ...

Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil or
cooking is not fast enough
Surface units do not work
properly
Surface unit stops glowing
when turned to a lower
setting
Scratches (may appear as
cracks) on cooktop glass
surface
Areas of discoloration on
the cooktop
Plastic melted to the
surface
Pitting (or indentation) of
the cooktop
My new oven doesn't
cook like my old one. Is
something wrong with the
temperature settings?
Food does not bake
properly
Frequent cycling off and
on of surface units
26
Possible Cause
Improper cookware being used.
In some areas, the power (voltage) may be low.
A fuse in your home may be blown or the circuit
breaker tripped.
Cooktop controls improperly set.
The unit is still on and hot.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used or coarse
particles (salt or sand) were between the cookware
and the surface of the cooktop. Cookware has been
slid across the cooktop surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored
cooktop.
Hot cooktop came into contact with plastic
placed on the hot cooktop.
Hot sugar mixture spilled on the cooktop.
Your new oven has a different cooking system
from your old oven and therefore may cook
differently than your old oven.
Oven controls improperly set.
Rack position is incorrect or rack is not level.
Incorrect cookware or cookware of improper size
being used.
The probe is plugged into the outlet in the oven.
Oven temperature needs adjustment.
Ingredient substitution
Improper cookware being used.
Before you call for service
What To Do
Use pans which are flat and match the diameter of the
surface unit selected.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the surface
unit you are using.
This is normal.
Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored when
it is hot. This is temporary and will disappear as the
glass cools.
See the Glass surface—potential for permanent damage
section in the Cleaning the glass cooktop section.
Call a qualified technician for replacement.
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new oven
is too hot or too cold, you can adjust the temperature
yourself to meet your specific cooking preference.
NOTE: This adjustment affects Bake, and Convection
Bake temperatures; it will not affect Convection Roast,
Broil or Clean.
See the Cooking Modes section.
See the Cooking Modes section and Oven Cooking
Guide..
See the Cookware section.
Unplug and remove the probe from the oven.
See the Special Features section.
Substituting ingredients can change the recipe outcome.
Use only flat cookware to minimize cycling.
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