Dell Inspiron 7506 2-in-1 Black Setup And Specifications page 22

Table 5. Active Pen troubleshooting (continued)
Problem
Pressing the tail button twice does not
capture screenshot
Unable to pair the Active Pen with your
computer
Bluetooth device list displays the Active
Pen as 'Not Connected'
22 Dell Chargeable Active Pen
Possible causes
● Active Pen is not paired with your
computer.
● Windows update KB2968599 is not
installed on your computer.
● The device that you are trying to pair
the Active Pen with is not supported.
● Bluetooth driver on your computer is
not the latest.
Active Pen is not paired with your
computer correctly.
Possible solutions
● Install the latest Bluetooth driver on
your computer.
● Install the Windows update
KB2968599 from the Microsoft
website.
● Active Pen works only with Inspiron
7506 2-in-1 Black computer.
● Install the latest Bluetooth driver on
your computer.
● Install the latest Bluetooth driver on
your computer.
● Remove the Active Pen from the list
of available Bluetooth devices and
pair it again. For more information,
see Reconnecting Bluetooth on the
Active Pen.