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Using Smart Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.
• Launch the
LG ThinQ
Follow the instructions for audible diagnosis provided in the LG ThinQ application.
1
Press the Power button to turn on the appliance.
• Do not press any other buttons.
2
Place the mouthpiece of your smartphone close to the
3
Press and hold the Water Level button for 3 second or longer while holding the smartphone mouthpiece to the
logo until the data transfer is complete.
• Keep the smartphone in place until the data transfer has finished. Time remaining for data transfer
is displayed.
4
After the data transfer is complete, the diagnosis will be displayed in the application.
Using Smart Diagnosis
Only use this feature when instructed to do so by the LG Customer Service Call Center. The
transmission sound is similar to a fax machine, and so has no meaning except to the call center.
TM
SmartDiagnois cannot be activated if the washer does not power up. If this happens, then
troubleshooting must be done without SmartDiagnosis .
If you experience problems with your washer, call to Customer information center. Follow the call
center agent's instruction, and do the following steps when requested.
1
Press the POWER button to turn on the washer. Do not press any other buttons on turn the cycle
selector knob.
2
When instructed to do so by the call center, place the mouthpiece of your phone very close to the
POWER button.
3
Press and hold the Water level button for three second, while holding the phone mouthpiece to the
icon or POWER button.
4
Keep the phone in place until the tone transmission has finished. This takes about 6 second, and
the display will count down the time.
For best result, do not move the phone while the tones are being transmitted.
If the call center agent is not able to get an accurate recoding of the data, you may be asked to
try again.
5
Once the countdown is over and the tones have stopped, resume your conversation with the
call center agent, who will then be able to assist you using the information transmitted for
analysis at the call center.
Smart Diagnosis is troubleshooting feature designed ti assist, not replace, the traditional method of
troubleshooting through service calls.
The effectiveness of this feature depends upon various factors, including, but not limited to, the
reception of the cellular phone being used for transmission, any external noise that may be present
during the transmission and the acrostics of the room where the machine is located.
Accordingly, LG does not guarantee that Smart Diagnosis would accurately troubleshoot any given
issue.
NOTE:-
For best results, do not move the smartphone w hile the tones are being transmitted.
application and select the
TM
Smart Diagnosis
feature in the menu.
or
logo.
TM
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