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12 . C O D E S A N D T R O U B L E S H O O T I N G
CODES AND TROUBLESHOOTING
Code
Description
Temperature is outside
4.7.X.X
the acceptable range.
Could not install
4.8.X.X
cartridge file.
Cartridge inserted
4.11.X.X
unexpectedly.
Cartridge not
4.12.X.X
compatible.
Battery too low to
4.13.X.X
complete operation.
4.14.X.X
Low space on SD card.
Cannot write file to
4.15.X.X
SD card.
Cartridge analysis
4.16.X.X
disrupted.
5.1.X.X
Cartridge type has not
and
been recognised.
5.2.X.X
This cartridge has
5.3.X.X
expired.
6.1.X.X to
Start-up checks have
failed.
6.4.X.X
Start-up checks have
6.5.X.X
failed.
12.3
Symbols Glossary
Consult instructions for use
Use by
Temperature limit
CE Mark
Keep away from sunlight
26 | EN
Possible cause
The analyser detected that the ambient and test cartridge
temperature are out of the accepted operating range for
testing.
An issue occurred whilst storing the cartridge definition file.
Cartridge was inserted whilst analyser was in a menu screen.
An old cartridge version has been used.
Low battery could interrupt the export of data and corrupt
the file system on the SD card.
Insufficient space on the SD card to allow the export of data.
SD card has been removed or the card could be faulty.
Analyser was tilted beyond the acceptable range.
The barcode of the inserted cartridge indicates a cartridge
type or version that is not recognised by the analyser.
The inserted test cartridge has expired.
The analyser has detected a fault during the start-up checks.
The analyser has detected a fault during the start-up checks
but the operator has continued and initiated a test by
inserting a test cartridge.
S O T O X A™ M O B I L E A N A LY S E R | U S E R G U I D E
Solution
Ensure that the test cartridge and analyser are within the 5°C
to 35°C, and start test again with a new test cartridge.
Try to install the cartridge file again.
Ensure the correct testing process has been followed.
Unable to complete the test process. Contact Product
Support for assistance.
Recharge the analyser or connect to the mains prior to
starting the export of data.
Free space on the SD card being used before proceeding.
Restart analyser and reinsert the SD card.
Retry using a new test cartridge, keeping the analyser level.
Contact Product Support for the appropriate cartridge
definition file.
Dispose of the used test cartridge. Start a new test with a new
test cartridge, checking the date on the wrapper to make sure
that it has not expired.
Ensure the cartridge is fully removed and press Restart to try
again. If issue persists contact Product Support.
Ensure the cartridge is removed and press Restart to try
again. If issue persists, contact Product Support.
Contains sufficient for <n> tests
Catalogue number
Manufacturer
Fragile, handle with care
Do not re-use
Batch code
For in vitro diagnostic use only
Keep dry
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