Troubleshooting - Samsung HW-Q950T User Manual

12 TROUBLESHOOTING

Before seeking assistance, check the following.
In case the power is not turned on
; Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
In case the functions do not work properly
; After removing the power cord, insert it
again.
; Try again after initialising the product.
(See page 24)
; If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 7)
In case the remote control does not work
; Operate the remote control noting the
Soundbar closely.
; Replace the batteries with new ones.
In case the Soundbar sound is not output
; The volume of the Soundbar is too low or
muted. Adjust the volume.
; When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
; For sound output of the TV, select
Soundbar. (Samsung TV: Home (
Settings ( ) → Sound → Sound Output →
Select Soundbar)
; Remove the cable from the Soundbar and
then reconnect it.
In case the sound of the Subwoofer and
Surround Speakers is not output
; Check whether the LED on the rear of the
Subwoofer and Surround Speakers lights in
blue. Reconnect it when the blue LED
blinks or the red LED lights. (See page
9)
In case the TV is not connected via HDMI TO
TV(eARC/ARC)
; Check whether the HDMI cable is correctly
connected to the ARC terminal.
(See page 12)
; Connection may not be possible due to the
connected external device (set-top box,
game console, etc.). Directly connect the
Soundbar.
; HDMI-CEC may not be activated on the TV.
Turn on the CEC on the TV menu. (Samsung
TV: Home (
→ External Device Manager → Anynet+
(HDMI-CEC) ON)
In case Bluetooth connection is not possible
; When connecting a new device, switch to
"BT PAIRING" for connection. (Press the
PAIR button on the remote control or
press the
) →
body for at least 5 seconds.)
; Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home (
→ Sound → Sound Output → Bluetooth
Speaker List)
ENG - 25
) → Settings ( ) → General
(Mic On/Off) button on the
) → Settings ( )