Warranty Policy/Procedure; Warranty Claim Form - Salsco HP11 Operator And Parts Manual

Please remember to complete and return your Warranty Card and Dealer Delivery Report. Warranty Claims will not be
considered if the Warranty Card and Dealer Delivery Report have not been returned to Salsco
Your Salsco Commercial or Turf Equipment product is a commercial type product and is normally manufactured and sold for
commercial or industrial use. Salsco will, for the original purchaser, for (5) years from the date of purchase (90 days if used
for rental purposes) repair or replace, free of charge, any part or parts found to be defective in material, workmanship or
both. Any transportation or shipping charges will be borne by the purchaser. If, during the warranty period stated above, the
product does not function properly due to defect, simply contact Salsco and follow the Warranty Procedures included in this
manual.
This warranty does not include:
•
Incidental or consequential damages and is exclusive of any implied warranties.
•
Normal maintenance parts, including, but not limited to hoses, chains, belts, filters, lubricants, etc.
•
Parts or components, which are covered under the original manufacturer warranty, including, but not limited to
engines, pumps, and motors.
In order for Salsco to consider your warranty claims in a timely manner you must follow the simple procedures listed below:
a) Call our service department for helpful instruction on how to correct or repair the problem. Preventive maintenance will also be
suggested.
b) When ordering parts for Warranty issues, you MUST retain possession of the old parts in question until notified with respect to
returning the parts to Salsco or other disposition.
c) Warranty Claims MUST be filed within 30-days from completion of the work performed. Contact our office for an electronic

warranty claim form.

d) Fill in all information requested on warranty claim form, a copy of which is included in this manual, (date of purchase, company
name, address, etc.). List all parts used. Make sure part numbers are correct. You can obtain these from your manual. (include
good description of problem; i.e. "leaking from spool" rather than "leaking").
e) It is our goal to consider and reach a disposition on each Warranty Claim within 30-days from the date that it is received.
Therefore it is important that you respond promptly to any request for further information. Claims with no response to inquiries
will be closed as "denied for lack of response" 90-days from the date of request.
f) Email, Fax or Send Warranty Claim form to our Warranty Department. – Warranty on parts most often requires return of the
parts that were replaced. DO NOT DISCARD OLD PARTS UNTIL YOU HAVE RECEIVED A DETERMINATION AS TO WHETHER THESE
PARTS MUST BE RETURNED.
g) Our Warranty Department will contact and instruct you on how to return the Parts to Salsco on an RA #. Returns MUST be made
within 30-Days from issuance of RA #. FREIGHT CHARGES ON RETURN OF PARTS IS THE RESPONSIBILITY OF THE CUSTOMER.
Normal pre-delivery adjustments are not covered under warranty. Labor Warranties are based on reasonable time allowances as
determined by Salsco, Inc. and paid at 75% of posted labor rate. TRAVEL TIME IS NOT REIMBURSED UNDER THE WARRANTY
POLICY.
h) Be sure to put the RA form inside the box that you are shipping back, also be sure to put on the outside of the box "Return of
Goods" and the RA #.
i) Ship returns via a traceable method such as UPS Ground Service. Be sure that the shipment is insured for the appropriate value. If
uninsured parts are lost, we cannot issue a credit.
PLEASE NOTE:
PREVENTIVE MAINTENANCE IS YOUR BEST INSURANCE AGAINST EQUIPMENT FAILURE. BE SURE TO READ THIS MANUAL,
ESPECIALLY THE MAINTENANCE, OPERATING AND CAUTION SECTIONS.
SALSCO, INC., 105 School House Rd.
Cheshire, CT 06410
800-872-5726, 203-271-1682
203-271-2596 (Fax) sales@salsco.com,
O:\Manuals\G.G.R. HP11-2018\GGR_HP11_Manual_Rev.10.13.2020.doc
WARRANTY POLICY
WARRANTY PROCEDURE
MACHINE OR PART FAILURE
Warranty forms should be filled out completely.
www.salsco.com
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