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Please remember to complete and return your Warranty Card and Dealer Delivery
Report. Warranty Claims will not be considered if the Warranty Card and Dealer
Delivery Report have not been returned to Salsco
Your Salsco Commercial or Turf Equipment product is a commercial type product and is normally manufactured and
sold for commercial or industrial use. Salsco will, for the original purchaser, for (5) years from the date of
purchase (90 days if used for rental purposes) repair or replace, free of charge, any part or parts found to be
defective in material, workmanship or both. Any transportation or shipping charges will be borne by the purchaser.
If, during the warranty period stated above, the product does not function properly due to defect, simply contact Salsco
and follow the Warranty Procedures included in this manual.
This warranty does not include:
Incidental or consequential damages and is exclusive of any implied warranties.
Normal maintenance parts, including, but not limited to hoses, chains, belts, filters, lubricants, etc.
Parts or components, which are covered under the original manufacturer warranty, including, but not limited
to engines, pumps, and motors.
In order for Salsco to consider your warranty claims in a timely manner you must follow the simple procedures listed below:
a)
Call our service department for helpful instruction on how to correct or repair the problem. Preventive maintenance will
also be suggested.
b)
When ordering parts for Warranty issues, you MUST retain possession of the old parts in question until notified with
respect to returning the parts to Salsco or other disposition.
c)
Warranty Claims MUST be filed within 30-days from completion of the work performed. Contact our office for an
electronic warranty claim form.
d)
Fill in all information requested on warranty claim form, a copy of which is included in this manual, (date of purchase,
company name, address, etc.). List all parts used. Make sure part numbers are correct. You can obtain these from your
manual. (include good description of problem; i.e. "leaking from spool" rather than "leaking").
e)
It is our goal to consider and reach a disposition on each Warranty Claim within 30-days from the date that it is received.
Therefore it is important that you respond promptly to any request for further information. Claims with no response to
inquiries will be closed as "denied for lack of response" 90-days from the date of request.
Email, Fax or Send Warranty Claim form to our Warranty Department. – Warranty on parts most often requires
f)
return of the parts that were replaced. DO NOT DISCARD OLD PARTS UNTIL YOU HAVE RECEIVED A
DETERMINATION AS TO WHETHER THESE PARTS MUST BE RETURNED.
g)
Our Warranty Department will contact and instruct you on how to return the Parts to Salsco on an RA #. Returns MUST
be made within 30-Days from issuance of RA #. FREIGHT CHARGES ON RETURN OF PARTS IS THE
RESPONSIBILITY OF THE CUSTOMER. Normal pre-delivery adjustments are not covered under warranty. Labor
Warranties are based on reasonable time allowances as determined by Salsco, Inc. and paid at 75% of posted labor rate.
TRAVEL TIME IS NOT REIMBURSED UNDER THE WARRANTY POLICY.
h)
Be sure to put the RA form inside the box that you are shipping back, also be sure to put on the outside of the box
"Return of Goods" and the RA #.
i)
Ship returns via a traceable method such as UPS Ground Service. Be sure that the shipment is insured for the appropriate
value. If uninsured parts are lost, we cannot issue a credit.
PLEASE NOTE:
PREVENTIVE MAINTENANCE IS YOUR BEST INSURANCE AGAINST EQUIPMENT FAILURE. BE SURE TO
READ THIS MANUAL, ESPECIALLY THE MAINTENANCE, OPERATING AND CAUTION SECTIONS.
SALSCO, INC., 105 School House Rd.
Cheshire, CT 06410
800-872-5726, 203-271-1682
203-271-2596 (Fax)
sales@salsco.com,
www.salsco.com
O:\Manuals\E.G.R. QC 0009074\EGR_QC_0009074 _Manual PW_10.30.2017.doc
WARRANTY POLICY
WARRANTY PROCEDURE
MACHINE OR PART FAILURE
Warranty forms should be filled out completely.
.
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