HP ProBook 635 Aero G7 Maintenance And Service Manual
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HP ProBook 635 Aero G7 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP ProBook 635 Aero G7

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP End User License Not all features are available in all editions or HP Inc. under license. Intel, vPro, and XMM are Agreement (EULA).
  • Page 3 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
  • Page 4 Important notice about Customer Self-Repair parts...
  • Page 5 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................7 Display ..................................8 Keyboard area ................................ 9 Touchpad ............................. 9 Touchpad settings ......................9 Adjusting touchpad settings ................9 Turning on the touchpad ................9 Touchpad components ......................
  • Page 8 Backing up information and creating recovery media ..................70 Using Windows tools for backing up ....................70 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..70 Restoring and recovering your system ....................... 70 Creating a system restore .........................
  • Page 9 8 Using HP PC Hardware Diagnostics ........................ 73 Using HP PC Hardware Diagnostics Windows (select products only) ..............73 Using an HP PC Hardware Diagnostics Windows hardware failure ID code ........73 Accessing HP PC Hardware Diagnostics Windows ................73 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) .....................
  • Page 10 TPM BIOS settings (select products only) ......................81 Using HP Sure Start (select products only) ......................82 10 Specifications ............................83 Computer specifications ............................83 33.8 cm (13.3 in) display specifications ......................84 Solid-state drive specifications ........................... 84 Solid-state drive specifications (SATA-3) ......................85 11 Statement of memory volatility ........................

  • Page 11: Product Description

    Supports HD Decode, DX12, and HDMI 2.0, HDCP 2.2 via HDMI or DisplayPort up to 4 K @ 60 Hz Supports maximum of four independent displays when on the HP USB-C/A Universal Dock G2 and HP USB-C® Dock G5; Max resolution = 4 K @ 60 Hz (DisplayPort 2) and FHD @ 60 Hz (HDMI) Supports maximum of four independent displays when on the HP Thunderbolt Dock 120W G2;...
  • Page 12 Two WLAN antennas configured at top of panel on models without WWAN; configured at hinge cap on models with WWAN Supports HP Connection Optimizer (with data analytics) Supports Static BIOS SAR for Intel modules and Realtek modules Supports HP Extended Range Wireless LAN...
  • Page 13 Hall sensor Keyboard/pointing HP Premium Keyboard devices Backlit, spill resistant, HP Dura Keys Backlit, spill resistant, HP Dura Keys, SureView Not backlit, spill resistant, HP Dura Keys Clickpad Firmware PTP Microsoft® precision touchpad default gestures support No hybrid mode support...
  • Page 14 Trusted Platform Module (TPM) 2.0, Infineon, soldered down Touch fingerprint sensor (select products only) Nano security lock Hardware enforced firmware protection: HP Hardware Root of Trust + Sure Start Gen6 Operating system Windows® 10 Home 64 Windows 10 Home 64 Advanced...
  • Page 15 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Driver USB Windows 10 Professional 64 bit OS DVD Certified Microsoft WHQL Tested and documented Windows 10 Enterprise 64 LTSC 1809 (available only by request) Web-only support Windows 10 Enterprise 64 Serviceability End user replaceable parts AC adapter...

  • Page 16: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 17: Left

    The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off.

  • Page 18: Display

    Display Use the illustration and table to identify the display components. Table 2-3 Display components and their descriptions Component Description Ambient light sensor (select products only) Adjusts the brightness of the display, depending on the ambient light. Internal microphones (2) Record sound.

  • Page 19: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 20: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 21: Button, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing. Mute light ●...
  • Page 22 IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-6 Button, speakers, and fingerprint reader and their descriptions Component...

  • Page 23: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description Right-click the Power meter icon and then select ▲ Power Options. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. Touch your finger to the fingerprint reader.

  • Page 24: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description When the computer is in the Sleep state, press the button ● briefly to exit Sleep (select products only). When the computer is in Hibernation, press the button ● briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.

  • Page 25: Labels

    Your service label will resemble one of these examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component HP product name Warranty period Product ID Serial number Table 2-10...

  • Page 26: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 27 Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is firmly seated. NOTE: Your SIM card or the SIM card slot in your computer might look different from the illustration in this section.

  • Page 28: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of country codes, see...

  • Page 30: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Bottom cover M30652-001 (10) Memory modules (DDR4, PC-3200) 16 GB L67710-001 8 GB L46598-001 4 GB L83673-001 (11) Touchpad (12) M30650-001 (13) USB board M30670-001 NOTE: The USB board cable is available in the Cable Kit as spare part number M30646-001.
  • Page 31 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel 1000 nits M30680-001 400 nits M30679-001 250 nits M30678-001 Display back cover Models with WWAN, thin M30653-001 Models with WLAN, thick M30654-001 Models with WLAN, thin M30655-001 Bezel Display assembly subcomponents...

  • Page 32: Cable Kit

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number For use in models with an IR camera and ambient light sensor M30658-001 For use in models with an IR camera M30657-001 For use in models with an RGB camera M30656-001 For use in models with a microphone module (no camera) M30659-001...

  • Page 33: Plastics Kit

    Table 3-3 Cable Kit content descriptions and part number (continued) Component Spare part number Dual ambient light sensor to hub board cable Touchpad cable Fingerprint reader board cable USB board to system board cable (2) Camera/microphone module to hub board cable Plastics Kit To identify the Plastics Kit components, use this table.
  • Page 34 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number 45 W, nPFC, USB-C, wall mount, 1.8 m [5.9 ft] L43407-001 Rubber Kit (includes top support bumper and antenna bumpers) M30667-001 Miscellaneous Kit (includes memory module cover, solid-state drive cover, and SIM tray) M33155-001 Screw Kit M30668-001...
  • Page 35 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Israel L19362-002 Italy L19364-002 Japan L19365-002 North America L19367-002 People's Republic of China L19368-002 South Africa L19369-002 South Korea L19366-002 Switzerland L19370-002 Taiwan L19372-002 Thailand L19371-002 The United Kingdom L19373-002 Miscellaneous parts...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 37: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 38: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 39: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 40: Packaging And Transporting Guidelines

    Transparent metallized shielding bags ● ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment. ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 8 screws when you service Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.

  • Page 42: Memory Modules

    Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1). Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures. Memory modules To remove the memory modules, use this procedure and illustration.
  • Page 43 Table 5-2 Memory module descriptions and part numbers (continued) Description Spare part number 8 GB, DDR4-3200 L46598-001 4 GB, DDR4-3200 L83673-001 Memory module cover (included in Miscellaneous Parts Kit) M33155-001 Before removing the memory, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31).
  • Page 44 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.

  • Page 45: Solid-State Drive

    Replace the cover by inserting the edges of the cover into the clips on the system board that surround the memory modules (1). Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe, TLC...
  • Page 46 Remove the solid-state drive: Use the tab (1) to lift the cover off the solid-state drive (2). The cover is held in place by clips on the ▲ system board. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer. Pull the drive away from the socket to remove it (2).
  • Page 47 Replace the cover by inserting the edges of the cover into the clips on the system board near the sides of the solid-state drive. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Component replacement procedures...

  • Page 48: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 53 screws when you service the parts described in this chapter.

  • Page 49: Wlan Module

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 50: Disconnect The Battery Cable From The System Board (See Battery

    Table 6-2 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro) L35282-005 Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 51: Wwan Module

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. WWAN module To remove the WWAN module, use this procedure and illustration. Table 6-3 WWAN module descriptions and part numbers Description...
  • Page 52 Remove the WWAN module (4) by pulling the module away from the slot at an angle. NOTE: When viewed with the antenna terminals at the top of the module, the white WWAN antenna cables connects to the terminal to the left of the black WWAN antenna cables. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration.

  • Page 53: Rtc Battery

    RTC battery To remove the RTC battery, use this procedure and illustration. Table 6-4 RTC battery description and part number Description Spare part number RTC battery L13694-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31).

  • Page 54: Power Connector Cable

    Prepare the computer for disassembly (Preparation for disassembly on page 31). Remove the bottom cover (Bottom cover on page 31). Disconnect the battery cable from the system board (see Battery on page 38). Remove the speakers: Disconnect the speaker cable from the system board (1). Remove the speakers from the computer (2) and remove the cable between the speakers from the clips along the bottom of the computer (3).

  • Page 55: Usb Board

    Remove the power connector cable from the computer (4). Reverse this procedure to install the power connector cable. USB board To remove the USB board, use this procedure and illustration. Table 6-7 USB board description and part number Description Spare part number USB board M30670-001 USB board cables (included in Cable Kit)

  • Page 56: Fingerprint Reader Board

    Lift the back of the board up, and then remove board from computer (4). Reverse this procedure to install the USB board. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 6-8 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board...

  • Page 57: Touchpad

    Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-9 Touchpad description and part number Description Spare part number Touchpad Touchpad cable (included in Cable Kit) M30646-001 Before removing the touchpad, follow these steps:...

  • Page 58: Fan

    Lift the top of the touchpad, and then pull it away from the bottom of the computer to remove it (3). Reverse this procedure to install the touchpad. To remove the fan, use this procedure and illustration. Table 6-10 Fan description and part number Description Spare part number Fan assembly...

  • Page 59: Heat Sink

    Loosen the three Phillips captive screws (3) that secure the fan to the computer, and then remove the fan from the computer (4). Reverse this procedure to install the fan assembly. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-11 Heat sink descriptions and part numbers Description...

  • Page 60: System Board

    Remove the heat sink from the computer (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
  • Page 61 Table 6-12 System board descriptions and part numbers Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system AMD Ryzen 7 PRO 4750U M30644-xx1 AMD Ryzen 7 PRO 4750U (WWAN models) M30645-xx1 AMD Ryzen 7 4700U M30640-xx1...
  • Page 62 Small USB cable from the system board (5) ● ● Speaker cable (6) ● Display cable (7) Antenna cables from the WLAN module (8) ● Keyboard cable (ZIF) (9) ● Touchpad cable (ZIF) (10) ● Keyboard backlight cable (ZIF) (select products only) (11) ●...
  • Page 63 Remove the four Phillips M2.0 × 4.0 screws (2) that secure the bracket to the system board, and then remove the bracket (3). The plastic bracket is available in the Plastics Kit as spare part number M30663-001. Remove the two Phillips M2.0 × 4.0 screws (1) and the three Phillips M2.0 × 2.0 screws (2) that secure the system board to the computer.

  • Page 64: Display Assembly

    Lift the side of the system board upward (2), and then pull the system board away from the connectors on the side of the computer to remove it (3). NOTE: When replacing the system board, be sure to leave the RTC battery installed on the old system board.
  • Page 65 Disconnect the display cable (3) and the antenna cables from the WLAN module (4). Remove the six Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Rotate the display to open the hinges (1). Component replacement procedures...
  • Page 66 Separate the display assembly from the computer (2). If you need to replace display assembly subcomponents: Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it. Remove the bezel from the display (4). Bezels are available as the following spare part numbers: NOTE: When replacing the bezel, be sure that the replacement bezel matches the original bezel.
  • Page 67 NOTE: You do not need to remove the hinge cover or hinges to remove the display panel. Multiple alignment tools are included with the replacement panel. Check the fit of the various alignment tools on the display assembly. Make note of the best fitting alignment tool to use when replacing the display panel.
  • Page 68 Remove the panel (5). When replacing the display panel, follow these steps: IMPORTANT: Before installing the display panel, be sure to install the display cable to the back of the panel. Peel the protective layer from the bottom of the adhesive strips (1). Starting near the bottom of the inside of the display back cover (2), install the adhesive strips on both the left and right sides by aligning them with the groove on the edge of cover (3).
  • Page 69 Insert the top of the panel into the top of the display rear cover (6), and then rotate the panel into place (7). Be sure that the upper corners of the panel are positioned up against the insides of the alignment tools.
  • Page 70 Install temporary rubber spacer strips on the left and right sides of the bezel (1), and then close the display (2). Position the computer upside down on a table. Leave the computer upside down on the table for 20 minutes to allow the adhesive to set. Position the computer upright on a table.
  • Page 71 Open the display and remove rubber spacer strips. Replace the hinge cover by positioning the cover over the bottom of the display, rotating the cover upward, sliding it to the left, and then replacing the screw. If you need to remove the hinge cover from the display enclosure: Remove the Phillips M1.2 ×...
  • Page 72 When installing the display hinges, use the following illustration to determine proper cable routing. The WWAN antenna cables and display cable route through the right hinge (1). The WLAN antenna cables and display cable route through the left hinge (2). If you need to remove the hub board from the display: Disconnect the display cable from the ZIF connector (1) on the hub board.
  • Page 73 Disconnect the smaller cables from the reverse ZIF connectors on the hub board (3) (4). Use a tool (5) to release the board from the display rear cover (6). The hub board is available as spare part number M30673-001 in models with an IR camera and M30672-001 in models with an RGB camera or microphone module.
  • Page 74 If you need to remove the second ambient light sensor from the display, disconnect the cables from the ZIF connectors on the board (1), and then remove the sensor from the computer (2). If you need to remove the camera module: Use a tool to lift up evenly across the module and peel the module up from the display back cover ▲...
  • Page 75 If you need to remove the display cable, disconnect the cable from the ZIF connector on the hub board (1), remove the cable from the clips at the bottom of the display back cover (2), and then remove the cable (3). The display panel cable is available as spare part number M30647-001.
  • Page 76 If you need to remove the WLAN antenna cables, remove the cables from the clips at the bottom and side of the cover (1), and then peel the antennas off the inside of the display back cover (2). If you need to remove the WWAN antenna cables, remove the cables from the clips along the edges of the display back cover (1), peel the antennas off the inside of the cover (2), and then remove the antennas and cables (3).
  • Page 77 If you need to remove the ambient light sensor cable, disconnect the cable from the ZIF connectors on the ambient light sensor board (1) and hub board (2), and then peel the cable off the inside of the display back cover to remove it (3). The ambient light sensor cable is available in the Cable Kit as spare part number M30646-001.

  • Page 78: Keyboard With Top Cover

    If you need to remove the second ambient light sensor cables, disconnect the cable from the ZIF connectors on the second ambient light sensor (1) and hub board (2), and then peel the cables off the inside of the display back cover to remove them (3). The second ambient light sensor cable is available in the Cable Kit as spare part number M30646-001.
  • Page 79 Table 6-14 Spare part country codes For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Belgium -A41 Hungary -211 Saudi Arabia -171 Brazil -201 Iceland...

  • Page 80: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 81: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 82: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 83: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 84: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 85: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 86: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 87: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 88 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 8 Using HP PC Hardware Diagnostics...

  • Page 89: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 90: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 91: Installing A Bios Update

    Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. Select Updates, and then select Check for updates and messages. Follow the on-screen instructions.

  • Page 92: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 93: 10 Specifications

    10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 94: 33.8 Cm (13.3 In) Display Specifications

    33.8 cm (13.3 in) display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 33.8 cm 13.3 in Resolution 1920 × 1080 Surface treatment Antiglare Brightness 250 nits (45% CG panels) 400 nits (sRGB 100% panels) 1000 nits (72% CG panels) Viewing angle UWVA...

  • Page 95: Solid-State Drive Specifications (Sata-3)

    Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications can differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications (SATA-3) This section provides specifications for your solid-state drive.

  • Page 96: 11 Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 97 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 98: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 99 How is this memory memory type Amount (Size) data? is removed? memory? memory? write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel Management 1.5 MB or 7 MB Stores...

  • Page 100: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 101: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 102: 12 Power Cord Set Requirements

    12 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 103 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 104: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 105: Index

    AC adapters, spare part numbers 23 illustrated 20 illustrated 20 spare part number 20 spare part number 20 display bezel HP PC Hardware Diagnostics UEFI backup, creating 70 illustrated 20 downloading 76 backups 70 spare part number 20 starting 75...
  • Page 106 71 Sure Start USB flash drive 71 using 82 recovery media 70 system board creating using HP Cloud Recovery removal 50 Download Tool 70 spare part numbers 50 creating using Windows tools 70 system memory, removing personal regulatory information...

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