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General Information
the growth of mold or mildew� Mold and mildew
are natural growths given certain environmental
conditions and are not covered by the terms of this
Limited Warranty; The addition of weight to the
travel trailer that causes the total weight to exceed
applicable weight ratings, or addition of weight
causing improper distribution of the weight of the
travel trailer; Failure to seek and obtain repairs in
a timely manner; Failure to use reasonable efforts
to mitigate damage caused by defects; Failure
to properly ventilate the travel trailer; Improper
electric power supply or improper travel trailer
hookup to other facilities; Acts or omissions of any
person or entity other than Airstream� (Note: An
irrefutable presumption arises that the travel trailer
has been used for commercial and/or business
purposes if the travel trailer owner or user files
a tax form claiming any business or commercial
tax benefit related to the travel trailer, or if the
travel trailer is purchased, registered or titled in a
business name
10� Software embedded in Airstream products;
mobile applications and other software which
may be downloaded to smartphones and other
devices; advanced monitoring, control, and other
services offered by or on behalf of Airstream in
connection with Smart RV Control features; and
data transmission, hotspot, and other connectivity
services associated with your travel trailer�
Obtaining Warranty Service
In order to obtain warranty service under this Limited
Warranty, the owner must do all of the following:
1� Owner and dealer representative must complete
and return the Customer Performance Checkout
within 10 days from delivery of the trailer,
2� Notify Airstream or one of its authorized,
independent dealers of any claimed defect within
the warranty period or 10 days thereafter,
3� Provide notification of a defect within 10 days of
discovery of that defect, and
4� Promptly return the travel trailer to an authorized
Airstream dealer or Airstream for repairs�
3-4
If you believe a defect covered by this Limited Warranty
still exists after an attempted repair by an authorized
Airstream dealer, you must contact Airstream at the
following address, specifying:
1� The complete serial number of the travel trailer,
2� The date of original purchase and the date of
original delivery,
3� The name of the selling dealer, and
4� The nature of the problem and the steps or service
which have been performed�
Airstream, INC�
428 West Pike Street
P�O� Box 629
Jackson Center, Ohio 45334-0629
Attention: Owner Relations Department
Or E-mail
customersupport@airstream�com
Airstream may direct you to an authorized Airstream
dealer, or may request that you bring your travel trailer
to the Airstream factory in Jackson Center, Ohio for
repairs�
Airstream does not control the scheduling of repairs
at its authorized Airstream dealers, and repairs at the
Airstream factory may not be immediately available�
Therefore, you may encounter delays in scheduling
repairs and/or completion of repairs� All costs
associated with transporting the travel trailer for any
warranty service shall be the sole responsibility of the
owner�
Events That Discharge Airstream's Obligations
Under This Limited Warranty
Misuse or neglect, accidents, unauthorized alteration,
failure to provide reasonable and necessary
maintenance (see Owner's Manual), damage caused
by off road use, collision, fire, theft, vandalism,
explosions, overloading in excess of rated capacities,
and use of the travel trailer for commercial, business,
or rental purposes shall discharge Airstream from any
express or implied warranty obligation to repair any
resulting defect�
Legal remedies: exclusive jurisdiction for deciding
legal disputes relating to alleged breach of warranty or
representations of any nature rests in the courts within
the state of manufacture, which is Ohio� Also, this
limited warranty shall be interpreted and construed in
2021 Classic
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