Related Manuals for Sprint AIRAVE 2.5
Summary of Contents for Sprint AIRAVE 2.5
- Page 1 AIRAVE 2.5 and 2.5+ User Guide ©2013 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are trademarks of their respective owners. 911702 Rev. 7.04 15November2013...
- Page 2 Important Messages IMPORTANT: Sprint’s policies often do not apply to third-party applications. Third-party applications may access your personal information or require Sprint to disclose your customer information to the third-party application provider. To find out how a third-party application will collect, access, use, or disclose your personal information, check the application provider’s...
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Page 3: Table Of Contents
Table of Contents Introduction ..........................3 Getting Started ........................... 4 Check What’s in the Box ......................4 Set up at a glance ........................4 Setting up Your AIRAVE™ ..................... 5 External GPS Antenna Setup ....................8 When is Your AIRAVE Ready for Use? .................. 9 Setting up Optional Components ....................10 PC or LAN Router Setup .......................10 Configuring AIRAVE™... - Page 4 How do I know if my phone is connecting through the AIRAVE™? ........25 I have a DSL modem and cannot connect to the Internet ...........25 Getting Help ..........................26 Safety Information ........................27 General Precautions ......................27 FCC Information ........................28 ! FCC Radiation Exposure Statement ................28 FCC Part 15 ........................28...
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Page 5: Introduction
Introduction This User Guide introduces you to the SPRINT® AIRAVE™ service and all its features. It’s divided into four sections: ● Getting Started page 4 ● Setting up Optional Components page 10 ● Using Your AIRAVE™ page 15 ● Troubleshooting page 17 ●... -
Page 6: Getting Started
Getting Started Check What’s in the Box Ensure that the following items are in the box: Tip: See the Read Me First for detailed illustrations on setting up your AIRAVE. Set up at a glance... -
Page 7: Setting Up Your Airave
Setting up Your AIRAVE™ 1. Disconnect the power from all devices on your network. Note: This includes your cable or DSL modem and router. 2. Place your AIRAVE close to a window and in a central location. For best results, place the AIRAVE in an elevated location, such as the top of a bookshelf or tall cabinet. - Page 8 4. Connect the other end of the Ethernet cable to your AIRAVE’s yellow WAN port. 5. Turn on your cable or DSL modem. Important Wait a couple of minutes for the cable or DSL modem to fully initialize before continuing. 6.
- Page 9 7. Plug the other end into an available electrical outlet. Sprint recommends a surge protector power strip.
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Page 10: External Gps Antenna Setup
External GPS Antenna Setup Use the external GPS antenna if your AIRAVE’s internal antenna does not gain a signal for GPS lock (indicated by a solid red GPS LED for more than 40 minutes, solid green indicates GPS lock). Connect the external GPS antenna to your device’s GPS connection port. Note: After initial installation GPS may take 30-40 minutes to get a GPS fix. -
Page 11: When Is Your Airave Ready For Use
When is Your AIRAVE Ready for Use? After installing and turning on your AIRAVE for the first time, AIRAVE goes through an automated setup sequence. See the table below. During this time, the device’s green LEDs will be solid for a few seconds, and then all LEDs, except the Broadband LED, will turn off until the software loads. -
Page 12: Setting Up Optional Components
Setting up Optional Components PC or LAN Router Setup Connect any devices that you have, such as a PC or a LAN router, to the AIRAVE’s blue LAN ports. Tip: To ensure the best voice and data quality of service, always connect the LAN router to your AIRAVE. -
Page 13: Configuring Airave™ Router
Configuring AIRAVE™ Router Your AIRAVE contains a built-in router. Usually, you can plug your AIRAVE into your broadband connection device, such as a cable modem, DSL modem or FiOS (a high-speed, fiber optic broadband Internet service), without performing any additional steps. However, you may need to configure the built-in router to work with your ISP modem or connection device. -
Page 14: Adding Your Isp User Name And Password
Adding Your ISP User Name and Password If you are using a DSL modem and your device cannot connect to the Internet, you may need to enter your Internet service provider (ISP) account user name and password so that the AIRAVE can connect to the Internet. - Page 15 4. Click the Setup tab on the Router status page menu bar. Click WAN Settings. 5. Ensure that Yes (PPPoE) is selected. 6. Enter your ISP user name in the Login box (overwrite “Guest”) and your password in the Password box. Click OK.
- Page 16 7. Accept the defaults in other fields on the screen and click Apply. When the Broadband LED is solid green your Internet connection is available. If setting up PPPoE takes more than 15 minutes at startup, the Broadband LED will turn solid red. Once the PPPoE connection is set up, the LED turns solid green.
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Page 17: Using Your Airave
The AIRAVE connects to Sprint’s network through your broadband Internet connection. Outgoing calls go from the AIRAVE over a secure connection to Sprint’s network; incoming calls reverse this route. Your Broadband Connection Speed The AIRAVE’s actual transmission speed is only as fast as your maximum broadband... -
Page 18: How Calls And Data Go Over The Internet
How Calls and Data Go Over the Internet Maintenance With normal use, your AIRAVE is maintenance-free. Follow the recommendations below to ensure that it runs optimally. Ventilation Your AIRAVE has ventilation slots that work best if you don’t block the flow of air to them. Keep your device at least 2 inches (5 cm) from walls and other surfaces to ensure proper air flow. -
Page 19: Troubleshooting
Troubleshooting Troubleshooting Installation Problems If your Broadband turns solid red after 15 minutes, reversing the order of turning on the AIRAVE and your cable or DSL modem can often resolve this problem. To reverse the order, follow these procedures: 1. Unplug all cables and power cords from all devices. You can unplug devices in any order. 2. -
Page 20: Troubleshooting Slow Connection When Laptop Is Connected To The Airave
Troubleshooting Slow Connection When Laptop is Connected to the AIRAVE™ If you are experiencing slow Internet speeds when your laptop is connected to the LAN port of your AIRAVE, you may need to change the bandwidth speed on your AIRAVE. 1. -
Page 21: Troubleshooting Voice Quality Issues
7. Change the Uplink bandwidth: Maximum to the value recorded from the uplink test and click Apply. 8. If the problem persists, check the QoS setting in your home router. Ensure that the AIRAVE has the highest priority. See the home router’s user manual for instructions. 9. -
Page 22: Resetting The Airave
Resetting the AIRAVE If your AIRAVE was operating properly for an extended period and the Mobile LED suddenly starts blinking red, the AIRAVE may have a problem requiring a reset. To reset the AIRAVE, push the Reset button for at least 10 seconds (as shown in the drawing below). After resetting, your AIRAVE goes through an automated setup sequence. -
Page 23: Led Quick Reference
LED Quick Reference Mobile • Solid green: Ready • Solid red: Hardware problem • Blinking red: Service error • Off: No service, service disabled, no power, or LED malfunction Network • Solid green: Ready • Solid red: AIRAVE is not connected router/modem for more than 15 minutes •... -
Page 24: Using Leds
Using LEDs Use the LEDs to troubleshoot your device. Display Action to take pattern Solid green Service is up. Hardware problem. Call Customer Support as Solid red described in Getting Help. Service has not come up since startup or has gone down. - Page 25 GPS is trying to acquire a lock. Perform the following steps. If GPS fix was not achieved after GPS restart (either at power-up or after recovery from an error), then the GPS LED turns solid red after more than 30 minutes.
- Page 26 Service error. Check if your broadband modem or broadband router has a problem. Reset your broadband connection device. If the problem with the broadband device persists, contact your Internet service provider (ISP). Blinking red Ensure that the AIRAVE’s router is correctly configured to access the Internet service.
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Page 27: Faqs
Can you move the AIRAVE™ to another location? Yes, you can move your device to another location within the Sprint network. However, to move your device to a different address, you must first update your service address by logging into your account on www.sprint.com. -
Page 28: Getting Help
Getting Help If you need help with your AIRAVE, contact Sprint Customer Care. ● Online (sprint.com/airave) ● For activation and technical issues dedicated AIRAVE Help Desk (1-866-556-7310) ● For billing and other questions (1-888-211-4727) -
Page 29: Safety Information
● Do not allow children to play with the AIRAVE. They could hurt themselves and others or damage the device. Note: For the best care of your AIRAVE, only Sprint-authorized personnel should service your device and accessories. Failure to do so may be dangerous and void your warranty. -
Page 30: Fcc Information
FCC Information ! FCC Radiation Exposure Statement Important: Changes or modifications not expressly approved by Airvana LLC could void your authority to operate the equipment. This device complies with FCC’s RF radiation exposure limits set forth for an uncontrolled environment under the following conditions: ●... - Page 31 Index AIRAVE External GPS Antenna, 8 External GPS Antenna; Antenna, GPS, 25 FAQ, 25 Help, 26 Internet, 16 Location, 25 Placement, 27 Safety Information, 28 Broadband Connection Speed, 15 Modems;Cable Modem;DSL Modem;FiOS Connection Device, 10 DSL Modem, 12 FCC Information, 28 Internet Service Provider (ISP) User Name Password;Password;User Name...