Other Issues - Samsung Q900R Series E-Manual

Other Issues

Use these procedures to resolve other issues that may occur.
The problem
The TV is hot.
The picture won't display in
full screen.
The "Mode Not Supported"
message appears.
The Subtitles item in the TV
is greyed out.
The TV smells of plastic.
Signal Information under
Self Diagnosis isn't
activated.
The TV is tilted to the side.
The stand is wobbly or
crooked.
The remote control and/or
voice control does not work.
Watching TV for an extended period of time causes the panel to generate heat. The heat
from the panel is dissipated through internal vents running along the top of the TV. The
bottom, however, may feel hot to the touch after extended use. Children watching TV need
constant adult supervision to prevent them from touching the TV. This heat, however, is not
a defect and does not affect the TV's functionality.
HD channels will have black bars on either side of the screen when displaying upscaled SD
(4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have
aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
● Settings
The output resolution of the attached device is not supported by the TV. Check the TV's
supported resolutions and adjust the external device's output resolution accordingly.
When an external device is connected with an HDMI or Component cable, the
function is unavailable. Adjust the subtitle setting on the external device.
This smell is normal and will dissipate over time.
Verify that the current channel is a digital channel.
Signal Information is only available for digital channels.
●
Settings
Remove the base stand from the TV and reassemble it.
Make sure the indicator arrows on the stand and stand holder are properly aligned.
The TV ships with protective stickers covering some of the sensors. Make sure all of the
stickers have been removed.
Try this!
Picture Picture Size Settings
Support Self Diagnosis
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Subtitle
Signal Information