Finding The Contact Information For Service; Requesting Service; Diagnosing Tv Operational Issues - Samsung Q900R Series E-Manual

Finding the contact information for service

Settings
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's
software version, Open Source Licence and other information you may need to get service support from a Samsung
call agent or the Samsung website.
" You can also view information by scanning the QR code of your TV.
" You can also start this function by pressing and holding the
press and hold the
pop-up window appears.

Requesting service

Settings
You can request service when you encounter a problem with the TV. Select the item matching the problem that you
encountered, and then select
be registered. The Samsung Contact Centre will contact you to set up or confirm your service appointment.
"
You must agree to the terms and conditions for the service request.
"
This function may not be supported depending on the geographical area.
" This function requires an Internet connection.

Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.
Settings
You can use the Picture Test
view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the
Smart Hub and TV factory reset functions.
Start Picture Test
●
Start Sound Test
●
Signal Information
●
Start Smart Hub Connection Test
●
Reset Smart Hub
●
Reset
●
Support About This TV
(Play) button for 5 or more seconds. Continue holding the button until the customer information
Support Request Support
Request Now or Schedule Appointment
Support Self Diagnosis
to help diagnose video issues and the
Try Now
button for 5 or more seconds. For standard remote control,
Try Now
Request
Try Now
Sound Test
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Send. Your service request will
to diagnose sound issues. You can also