Troubleshooting And Maintenance - Samsung UE55JU7000 User Manual

08 Troubleshooting and
Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions.
Alternatively, review the Troubleshooting Section in the e-Manual. If none of these
troubleshooting tips apply, please visit "www.samsung.com" and click on Support, or contact
the call centre listed on the back cover of this manual.
- This TFT LED panel is made up of sub pixels which require sophisticated technology to
produce. There may be, however, a few bright or dark pixels on the screen. These pixels will
have no impact on the performance of the product.
- To keep your TV in optimum condition, upgrade to the latest software. Use the
or functions on the TV's menu (
Auto Update
or >
Support
MENU
Issues
The TV is not
powered on.
The TV won't turn
on.
> >
Software Update Auto Update
Solutions and explanations
Make sure that the power cord is connected and that the remote has
live batteries and is functioning properly. If the power cord is properly
connected and the remote control is operating normally, there might
arise a problem with the antenna cable connection, or the cable/set-
top box might not be turned on. Check the antenna connection or
turn on the cable/set-top box.
Make sure that the AC power cord is securely plugged in to the TV
and the wall outlet.
Make sure that the wall outlet is working.
Try pressing the P button on the TV to make sure that the problem is
not with the remote. If the TV turns on, refer to "The remote control
does not work" on the next page.
English - 27
> >
Support Software Update
MENU
).
Update now
>
Update now