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Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechcanada.com or dial
1 (800) 267-7377.
My telephone doesn't work at all.
• Make sure the power cord is securely plugged in.
• Make sure you plug the battery connector securely into the cordless handset.
• Make sure you plug the telephone line cord securely and firmly into the telephone
base and the telephone wall jack.
• Charge the battery in the cordless handset for at least 11 hours. For optimum
daily performance, return the cordless handset to the handset charger when not
in use.
• If the battery is completely depleted, charge the handset for at least 30 minutes
before use (page 4).
• Reset the telephone base. Unplug the electrical power. Wait for approximately
15 seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to reset.
• You may need to purchase a new battery. Refer to Handset battery installation
(page 3) and Handset battery charging (page 4).
• Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If the other telephone does not work, the problem is probably
in the wiring or telephone service. Contact your telephone service provider.
The display shows No line. I cannot hear the dial tone.
• Try all the suggestions above.
• Disconnect the telephone line cord from your telephone and connect it to
another telephone. If there is no dial tone on that other telephone either, then the
telephone line cord may be defective. Try installing a new telephone line cord.
If changing the telephone line cord does not help, the wall jack (or the wiring to
this wall jack) may be defective. Contact your telephone service provider.
• If you have changed your telephone service to digital service from a cable
company or a VoIP service provider, the telephone line may need to be rewired to
allow all existing telephone jacks to work. Contact your service provider for more
information.
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