Appendix; Troubleshooting; General Problems; Internet Access - TRENDnet TEW-635BRM User Manual

Appendix

Troubleshooting

This chapter covers some common problems that may be encountered while using the Wireless
ADSL Router and some possible solutions to them. If you follow the suggested steps and the
Wireless ADSL Router still does not function properly, contact your dealer for further advice.

General Problems

Problem 1:
Can't connect to the Wireless ADSL Router to configure it.
Solution 1: Check the following:
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Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.
A number of things could be causing this. Try the following troubleshooting
Solution 1:
steps.
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Problem 2: Some applications do not run properly when using the Wireless ADSL
Router.
The Wireless ADSL Router processes the data passing through it, so it is not
Solution 2:
transparent.
For incoming connections, you must use the Virtual Server or Firewall
The Wireless ADSL Router is properly installed, LAN connections are
OK, and it is powered ON.
Ensure that your PC and the Wireless ADSL Router are on the same
network segment. (If you don't have a router, this must be the case.)
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.0.2 to 192.168.0.254 and thus com-
patible with the Wireless ADSL Router's default IP Address of
192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
Wireless ADSL Router.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.
Check if other PCs work. If they do, ensure that your PCs IP settings
are correct. If using a Fixed (Static) IP Address, check the Network
Mask, Default gateway and DNS as well as the IP Address.
If the PCs are configured correctly, but still not working, check the
Wireless ADSL Router. Ensure that it is connected and ON. Connect to
it and check its settings. (If you can't connect to it, check the LAN and
power connections.)
Check the Wireless ADSL Router's status screen to see if it is working
correctly.
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