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Problem
Unsatisfactory washing re-
sults:
The door will not open:
The machine vibrates is
noisy:
Spinning starts late or the
machine does not spin:
The machine makes an un-
usual noise:
No water is visible in the
drum:
If you are unable to identify or solve the prob-
lem, contact our service centre. Before tele-
phoning, make a note of the model, serial
number and purchase date of your machine:
the Service Centre will require this informa-
tion.
Possible cause/Solution
The cap on the emergency emptying hose has not been replaced
or the filter has not been properly screwed in after cleaning action.
• Refit the cap on the emergency emptying hose or screw the filter
fully in.
Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to washing.
• Use commercial products to treat the stubborn stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait until the symbol
There is water in the drum.
• Select drain or spin programme to empty out the water.
The transit bolts and packing have not been removed.
• Check the correct installation of the appliance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is redis-
tributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can re-
sume. If, after 10 minutes, the laundry is still not evenly distributed
in the drum, the machine will not spin. In this case,redistribute the
load manually and select the spin programme.
• Redistribute the laundry.
The load is too small.
• Add more items, redistribute the load manually and then select
the spinning programme.
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor en-
sures a softer start and more even distribution of the laundry in the
drum when spinning, as well as increased stability of the machine.
Machines based on modern technology operate very economically
using very little water without affecting performance.
has gone out.
electrolux 21
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