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Huawei TE20 Administrator's Manual

Videoconferencing endpoint
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TE20 Videoconferencing Endpoint
V500R003C00
Administrator Guide
Issue
01
Date
2016-09-01
HUAWEI TECHNOLOGIES CO., LTD.

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Summary of Contents for Huawei TE20

  • Page 1 TE20 Videoconferencing Endpoint V500R003C00 Administrator Guide Issue Date 2016-09-01 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...

  • Page 3: About This Document

    Before you use the product, refer to the product vendor for version mapping information and to confirm compatibility with other videoconferencing equipment. This guide describes how to use the TE20 videoconferencing endpoint (TE20 or endpoint for short) in terms of conference experience, device control, address book management, maintenance, and fault diagnosis.
  • Page 4 Changes between document issues are cumulative. The latest document issue contains all the changes made in earlier issues. Issue 01 (2016-08-10) This issue is the first official release. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 5: Table Of Contents

    3.3 Conference Control ..............................18 3.3.1 Request Chair................................20 3.3.2 Release Chair ................................21 3.3.3 Extend Conference ..............................21 3.3.4 Add Site ................................... 22 3.3.5 Call Site ................................... 23 Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 6 7.2 Backing Up Settings ..............................63 7.3 Creating and Downloading a CSR File ........................63 8 Operation UI Customization ....................65 8.1 Customizing the Web Interface ........................... 65 Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 7 10.5.3 Log Maintenance Suggestions ..........................99 10.5.4 Guidelines on Signaling Diagnosis ........................100 10.5.5 Security Evaluation Recommendations ....................... 100 10.5.6 Backup Suggestions ............................. 100 10.5.7 Defect Feedback Suggestions ..........................100 Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 8 A Icons on the Remotely Controlled UI .................. 116 B Requirements on Room Layout and Lighting ..............118 C Default Accounts ........................119 D Safety Precautions ........................121 E Glossary ............................126 Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 9: Administrator Guidelines

    Table 1-1 lists the endpoint and working environment information that must be collected, which helps you fulfill your job responsibilities and check the preparations for a recovery from an emergency. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 10: Reference Documents

    Spare Spare parts List all spare parts (including the spare parts that parts Huawei can provide) and corresponding procurement methods. Redundant or List all redundant or temporary devices in the system, temporary such as standby file servers and database servers.

  • Page 11: How To Obtain Help

    Context-sensitive help includes status icons and configuration verification messages. For example, if certain settings on the system settings screen are incorrect, a message will be displayed to indicate the error and how to rectify it. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 12 The enterprise technical support website is an efficient and real-time communication platform where you can obtain technical documents, submit technical questions, service requests, and troubleshooting questions, and provide feedback on Huawei products. To seek technical help over the Internet, please visit http://e.huawei.com.

  • Page 13: Getting Started

    2.1.2 Remote Control Buttons Figure 2-1 shows what the remote control looks likes and the functions of all its buttons. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 14: Remote Control Ui

    This section describes the main menu screen of the remote control UI. Power on the endpoint and its connected display. You will see the screen shown in Figure 2-2. Figure 2-2 Main menu screen Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 15: Unpairing A Remote Control

    If you want to use a TE10-paired remote control to operate a TE20, unpair the remote control from its paired TE10 first. The TE10 remote control can be used by the TE20, and vice versa. If you want to use a TE10-paired remote control to operate a TE20, unpair the remote control from its paired TE10 first.

  • Page 16: Using A Keyboard Or Mouse

    UI. If you want to know functions of these button combinations, visit the Android website.  The TE20 remote control UI provides a soft keyboard, which is available even though a physical keyboard is connected. Table 2-1 Remote control buttons and corresponding keyboard buttons...
  • Page 17 − On the Camera screen, click , and to rotate the camera or click to adjust the focal length. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 18: Understanding The Web Interface

    Step 7 In the Add this website to the zone text box, enter the IP address of your endpoint. Then click Add. Step 8 Click Close. Step 9 Click the Privacy tab. Move the slider to display the Medium level. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 19: Logging In To The Web Interface

    Step 2 In the address box, enter the endpoint IP address, such as 192.168.1.1. Step 3 Press Enter. Log in to the endpoint web interface, as shown in Figure 2-5. Figure 2-5 Endpoint web login Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 20  If the computer desktop resolution has been changed, log in to the web interface again. Figure 2-6 Home page of the endpoint web interface ----End Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 21: Conference Operations Using The Remote Control

    , and press the button on the remote control to enter the Speed Dial screen, as shown in Figure 3-1. Figure 3-1 Speed dial Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 22 Step 1 On the Speed Dial screen shown in Figure 3-1, press the button on the remote control, and switch to The Conference History page is displayed, as shown in Figure 3-2. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 23: Joining A Conference

    You have obtained the conference access number and password (optional) from the conference convener.  You have set SIP parameters. For details, see TE20 Videoconferencing Endpoint V500R003C00 Configuration Guide. Procedure Step 1 On the main menu, press any number key on the remote control.

  • Page 24: Joining An Hd Video Conference Over An Ims Network

    Step 1 On the main menu, press any number key on the remote control. The Speed Dial page is displayed, as shown in Figure 3-1. Step 2 In the text box, enter the conference access number. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 25: Joining A Conference Initiated By A Third-Party Videoconferencing Platform

    Videxio cloud videoconferencing platform (referred to as Videxio platform hereinafter). Prerequisites  The endpoint has been interconnected with the Videxio platform. For details, see TE20 Videoconferencing Endpoint V500R003C00 Configuration Guide.  A virtual conference room has been set up using the Videxio platform.

  • Page 26: Conference Control

    Perform the following operations to access the Conference Control screen: Step 1 To access the menu screen, press the button on the remote control. Step 2 Press the button on the remote control, and switch to Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 27 Step 3 Press the button on the remote control, switch to , and press the on the remote control. The Site List page is displayed, as shown in Figure 3-6. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 28: Request Chair

    Obtain the chair password from the SMC administrator or the site that initiates the conference. The message You have successfully obtained chair control rights. is displayed, and the chair status icon is displayed in the upper right corner. ----End Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 29: Release Chair

    Step 2 Press the button on the remote control, switch to , and press the on the remote control. The Extend Conference page is displayed, as shown in Figure 3-7. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 30: Add Site

    Add Site, and press the button on the remote control. The Speed Dial page is displayed, as shown in Figure 3-8. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 31: Call Site

    The Call Site page is displayed, as shown in Figure 3-9. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 32: Mute/Unmute Mic

    The conference control page is displayed, as shown in Figure 3-10. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 33: View Site

    Watch the video from the conference site. If Continuous Presence Settings is set to Local Presentation, View Site does not take effect. ----End Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 34: Broadcast Site

    Step 3 Press the button as prompted on the remote control. ----End 3.4 End Conference Application Scenario The chair site can end a conference as required. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 35: Enabling The Do Not Disturb Function

    Procedure On the main menu screen, press the button on the remote control, switch to , and press the on the remote control. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 36: Starting Presentation

    The AirPresence client cannot be used on a remote desktop.  For operating system versions that support the AirPresence client, see 4.4 Starting Presentation. Before wireless connections, download and install the AirPresence client by referring to TE20 Videoconferencing Endpoint V500R003C00 Configuration Guide.  Wired connection Use a cable to connect your computer to the video input interface of the endpoint.

  • Page 37: Configuring The Conference Screen Layout

    Step 2 Press the button on the remote control, switch to , and press the on the remote control. The screen shown in Figure 3-14 is displayed. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 38: Adjusting The Volume At Your Site

    When the volume is changed to the lowest value, the status icon will be displayed in the upper right corner. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 39: Muting Or Unmuting The Local Microphone

    If the chair site mutes a site's microphone, other sites cannot hear that site until the chair site unmutes the site's microphone. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 40: Conference Operations Using The Web Interface

    Step 2 Select a remote site you want to call using either of the following methods:  In the Call Logs area, select a remote site, as shown in Figure 4-1. Figure 4-1 Initiating a call from the call history Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 41 The default settings of advanced conference parameters can meet the requirements of most simple conferences. Alternatively, you can click Advanced Settings and set advanced conference parameters. For the description of each advanced conference parameter, see TE20 Videoconferencing Endpoint V500R003C00 Configuration Guide.

  • Page 42: Initiating A Conference From The Address Book Page

    Step 1 Obtain the access number for the authentication conference.  When a conference starts, endpoints that have joined the conference can view the conference access number by choosing Maintenance > System Status > Conference. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 43 (#) as prompted, as shown in Figure 4-5. To join a conference that has a password, enter the password using the keypad. Figure 4-5 Entering the conference password ----End Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 44: Joining An Hd Video Conference Over An Ims Network

    Borne by the standard IP protocol, IMS uses VoIP applications based on the standard SIP applications of the 3GPP to provide fixed and mobile multimedia services for operators. Integrating MCUs can enhance the functionality of the Huawei IMS HD videoconferencing solution.
  • Page 45 No default value is set for this the IMS server can dial this site number parameter. to call your endpoint. The value can contain digits, Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 46  Auto: Automatically select a protocol based on the BFCP tranmission type supported by the remote site.  TCP: Use the Transmission Control Protocol (TCP) to implement Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 47 Step 2 Choose Conference > Call. Step 3 In the text box, enter the conference unified access number. Step 4 Click Call. Step 5 Choose Conference > Second Dial. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 48: Joining A Third-Party Cloud Video Conference

     A virtual conference room has been set up using the Videxio platform.  The endpoint has been interconnected with the Videxio platform. For details, see TE20 Videoconferencing Endpoint V500R003C00 Configuration Guide.  The moderator or guest password for entering the virtual conference room has been obtained from the administrator.

  • Page 49: Controlling A Conference

    The microphones of the site have been muted, and the other sites in the conference cannot hear the site. The microphones of the site have been unmuted, and the Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 50 Step 2 (Optional) Enter the conference control password, that is, the chair password, as shown in Figure 4-9. Obtain the conference control password from the SMC2.0 administrator or the site that initiates the conference. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 51 Step 2 Select a conference site. When the icon is displayed, the conference site has been broadcast, as shown in Figure 4-10. Figure 4-10 Broadcasting a site ----End Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 52 Step 2 Select a conference site. When the icon is displayed, the conference site is being viewed, as shown in Figure 4-12. Figure 4-12 Viewing a conference site Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 53 Step 2 Select a conference site. When the icon is displayed, the conference site has been disconnected, but still exists in the conference, as shown in Figure 4-14. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 54 You can use the Call Site function to invite the site to join the conference, as shown in Figure 4-15. Figure 4-15 A site that has been added ----End Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 55 Step 2 Choose a site whose microphone is in state. When the icon is displayed, the microphone of the conference site has been muted, as shown in Figure 4-17. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 56 The chair site uses this function to release chair control rights. Other sites can request chair control rights only after chair control rights are released. Step 1 Click Release Chair. Step 2 Click OK as prompted. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 57: Starting Presentation

    The default presentation parameters are able to start presentation. If you want to set the presentation parameters based on you actual needs, see the TE20 Videoconferencing Endpoint V500R003C00 Configuration Guide. The presentation source has been connected.

  • Page 58: Setting The Answering Mode

    4.6 Muting the Local Microphone After Answering a Call On the endpoint web interface, you can set the function of automatically muting the local microphone after the endpoint answers a conference invitation call. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 59: Using The Do-Not-Disturb Function

    To disable the DND function, set Do Not Disturb to Disable, and click OK. After an endpoint power-off, settings will not be saved, and will be restored to defaults. ----End Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 60: Device Control

    If you have adjusted the focal length to its minimum value by pressing the volume down button, you cannot pan or tilt the camera using the arrow buttons. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 61: Using The Web Interface

    Using the web interface, you can pan, tilt, and zoom (PTZ) the local camera to view what you want. Prerequisites You are familiar with the following buttons for camera control: Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 62: Selecting Video Sources

    Step 3 Click the controls shown in Figure 5-3 to control cameras. ----End 5.2 Selecting Video Sources On the endpoint web interface, you can select local video and presentation input sources and video output sources. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 63: Setting Preferred Video Parameters

    Drag the slider to adjust the sampling phase for the PC IN port. Small Window Drag the slider to adjust the offset for the Picture in Picture (PiP) Position Offset window. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 64 The endpoint is connected to the monitor using a standard cable.  The Extended Display Identification Data (EDID) from the monitor can be correctly read by the endpoint. ----End Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 65: Address Book Management

    The address book settings must be the same as those specified on the address book server; otherwise, the address book cannot be downloaded. You can operate the address book by following the instructions in the TE20 Videoconferencing Endpoint V500R003C00 Configuration Guide. 6.1 Adding Sites Using the Web Interface On the endpoint web interface, you can add sites to the address book so that you can join conferences quickly and manage sites conveniently.
  • Page 66 This parameter is unavailable if you set Category to CT site. Specifies the uniform resource identifier (URI) No default value is set for of the site, for example, abcd@huawei.com. this parameter. NOTE This parameter is available only when Type is set to IP, H.323, or SIP.

  • Page 67: Adding Groups Using The Web Interface

    6.2 Adding Groups Using the Web Interface If certain sites regularly join the same conference, you can define these sites as a group on the endpoint web interface. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 68: Modifying Or Deleting Sites Or Groups In The Address Book Using The Web Interface

    If there are multiple sites on the address book page, conference-related pages, or other pages, you can sort the sites based on their properties, such as by name, number, line type, online status, and type. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 69: Importing And Exporting Address Book

    To import new entries to the local address book, click Import to Local Address Book.  To export the local address book, click Export from Local Address Book. ----End Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 70: System File Management

    The web administrator password is required when you import the configuration file. After the configuration file is imported successfully, the endpoint automatically restarts for the configuration file to take effect. ----End Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 71: Backing Up Settings

    You can send the CSR file to a certification organization to generate an authentication certificate for your endpoint. Procedure Step 1 Choose System Settings > Installation. The Installation page is displayed. Step 2 Click Export CSR File. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 72 Example: United States The created CSR file will be stored on the endpoint. Step 4 Click Download CSR file to save the CSR file to the local computer. ----End Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 73: Operation Ui Customization

    On the endpoint web interface, you can customize the shortcut bar and desktop icons to be displayed on the web interface. Figure 8-1 shows the shortcut bar and desktop icons. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 74: Desktop Icons

    Step 3 Follow the onscreen instructions to complete your settings. ----End 8.1.2 Shortcut Bar Icons You can customize icons (a maximum of 10) to be displayed on the shortcut bar of the endpoint web interface. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 75: Customizing The Remote Control Ui

    A status icon is displayed on screens if the following conditions are met:  The status icon to be displayed on screens is selected.  The function or the condition that corresponds to the status icon has been enabled. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 76: Routine Maintenance

    Back up configuration data Monthly regularly. Resume Restore configuration data. Perform this task if necessary. Restore the endpoint to Perform this task if Restore Default factory defaults when a necessary. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 77: Checking The Indicator Status

    Checking Indicators on the endpoint Check the status of indicators on the endpoint by following the instructions described in Table 9-2 and perform maintenance tasks accordingly. Table 9-2 TE20 Indicator status When The Indicator Is... The TE20 Is... Powered off.

  • Page 78: Checking The Cleanliness

    Requirement Embedded camera lens The camera lens is clean. Ports and heating vents The ports and heating vents are clean. Device body The device body is clean. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 79: Checking The Connection Status

    Step 3 Find the handling suggestions for alarms in the Alarm Handling by alarm ID and clear the alarms accordingly. ----End 9.7 Checking the System Status To ensure that your endpoint runs properly, check its system status regularly. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 80: Checking The System Information

    Regularly check the system information of the endpoint to know its conference resources and capabilities, facilitating appropriate allocation of conference resources. Procedure Step 1 Log in to the endpoint web interface as the administrator. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 81: Backup And Restoration

    You can use the One-Click Backup function to create a backup file for the endpoint. •If a configuration backup file is already stored on your endpoint, the new backup  configuration file will overwrite the original one. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 82: Restoring Factory Settings

    After the restoration is complete, the endpoint will automatically restart. ----End 9.10 Restoring Factory Settings Use the Restore Default function to restore the endpoint to its factory settings. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 83 The Installation page is displayed. Step 3 Click Restore Default. Step 4 Enter the ESN of the endpoint. Step 5 Click Restore Default. In the confirm dialog box, click Confirm. ----End Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 84: Security Maintenance

    Security maintenance of the application layer is to protect the endpoint and its web management system so that they can provide services to users with a smooth operation. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 85: Application Layer Security

    Web Management Account Web login accounts are classified into admin, and api. Keep your administrator account and password secure to prevent personal information disclosure. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 86 IP addresses of the following devices to the whitelist:  PC that is used to access the endpoint web interface  Videoconferencing MCU  SMC2.0  Recording server Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 87 IP address-based URL example: http://10.10.10.1:8086  Domain name-based URL example: http://company.acs.com:8086 (8086 indicates the ACS port number) Report Interval(s) Specifies the interval at which the endpoint The default value is Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 88 Server Port, STUN listen port, STUN User Name, STUN Password, and STUN keep-alive period(s). STUN Server IP Specifies the IP address of the STUN No default value is set Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 89 If you want to log in using SSH, see section 10.2.6 SSH Access Control. SSH/Telnet login accounts are the same as web login accounts. For details, see 10.2.1 Application Layer Account List. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 90 Information Required for Connecting to the Videoconferencing Network Management System The endpoint communicates with and is remotely managed by the videoconferencing network management system using SNMP. The videoconferencing network management system implements the following: Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 91 SNMP server version. Indicates the User name trapinit credential that the endpoint uses to report alarms to videoconferencing network management server. Used to Engine ID authenticate trap Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 92 Change_Me password for network password connecting the management videoconferencing server is used network as a client, management the parameter system to your settings must be the same Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 93 To improve device security, set a password at your first login and regularly change the password afterward. Table 10-4 describes the Wi-Fi hotspot names and passwords. Table 10-4 Wi-Fi hotspot names and passwords Wi-Fi Hotspot Default Setting Description Remarks Name Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 94: Restoring Systems To Default Settings

    After you press and hold the RST button for 3s, the system will prompt you that your endpoint will restore to factory defaults if you press and hold this button for 10s. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 95: Configuring Encryption

    Step 1 Open a browser on the computer. In the address box, enter the IP address, such as https://192.168.1.1. Step 2 Press Enter. The login page is displayed, as shown in Figure 10-1. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 96: Web Access Control

    10.2.5 Web Access Control The endpoint adopts HTTPS mode, which is the secure version of Hypertext Transfer Protocol (HTTP). With the web access control function, the endpoint: Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 97: Ssh Access Control

    Following describes SSH access control methods using the PuTTY as an example. PuTTY is a login application for remote login across different platforms. It can be obtained from Huawei Unified Communications and Collaboration (UC&C) Security Center by Huawei technical support or downloaded from the Internet.

  • Page 98: Viewing Logs

    The logs help you maintain the system, locate faults, and perform auditing tasks. Step 1 Log in to the web interface and choose Maintenance > Logs. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 99: Enabling Ftps

    Step 2 Run the FTPS server installer (for example, FileZilla_Server-0_9_41.exe) to install the FTPS server on the computer. Step 3 Double-click to run the FTPS server. Click OK in the displayed dialog box, as shown in Figure 10-3. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 100 If no certificate is available, click Generate new certificate. Figure 10-4 FTPS Server Options dialog box Step 6 Choose Edit > Users. The Users dialog box is displayed, as shown in Figure 10-5. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 101 Step 8 Click Shared folders under Page, then click Add, and set the path for the user root directory of FTPS server, as shown in Figure 10-6. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 102: Managing Certificates

    Step 1 Choose Maintenance > Certificate Management. The Certificate Management page is displayed. Step 2 Choose the Server Certificate or CA Certificate tab, and click Add Certificate. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 103: Importing And Updating Web Certificates

    Update imported web certificates for them to take effect. Step 1 Choose System Settings > Installation. The Installation page is displayed. Step 2 Click Update Web Certificates. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 104: Importing And Exporting Settings

    UI is empty, set the password to 12345678, which is the default password for the remotely controlled UI administrator. Step 4 After the restart is complete, remove the USB device. ----End Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 105: System Layer Security

    MCU, while the endpoint on the public network connects to the GE1 port on the MCU, which implements network isolation and fortifies network layer security. Figure 10-7shows the TE10 security network. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 106: Management Layer Security

    TE20 Videoconferencing Endpoint Administrator Guide 10 Security Maintenance Figure 10-7 TE20 security network Over the network: On this network, the endpoint is connected to the Multipoint Control Unit (MCU) through the private network, which connects to different networks through different ports. The endpoint on the private or public network can join the conference even if the call protocol or the firewall settings (such as enabled ports) are not changed.

  • Page 107: Principles Of System Maintenance Security

    Check the system logs, applications logs, and security logs regularly and report to the department of a higher level once abnormal logs are found. Ask the local representative office for help if the issues cannot be located or resolved. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 108: Guidelines On Signaling Diagnosis

    For details about the upgrade, see the section 9.9 Backup and Restoration. 10.5.7 Defect Feedback Suggestions It is recommended that you give feedback to Huawei once a security incident happens when the endpoint is used. Huawei will take the following actions accordingly: ...

  • Page 109: Security Emergency Response Mechanism

    10.5.10 Security Emergency Response Mailbox You can contact the Huawei Product Security Incident Response Team (PSIRT) via the security emergency response mailbox when encountering an emergency. Contact the Huawei PSIRT via PSIRT@huawei.com...

  • Page 110: Troubleshooting

    Local microphone → 1 → 5 → Communications network → 6 → 7 → Remote speaker  Local speaker ← 2 ← 5 ← Communications network ← 6 ← 8 ← Remote microphone  Video signals are transmitted in the following paths: Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 111: Fault Diagnosis Methods

    Table 11-1 Sound and color bar tests Test Item to Be Tested Signal Stream 2 → Speaker Sound 2 audio output 4 → Monitor Color bar 4 video output Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 112 Network IP access Before a test, verify that the LAN network port indicator is green, which indicates that your endpoint is correctly connected to an IP network. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 113 If you have selected Error report, a dialog box will be displayed on the remote control UI after you click Start. In this case, select Yes. Then, the diagnosis starts. Step 4 Click Download to save the diagnosis file to the local computer. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 114: Common Faults

    The security level of Internet or choose Tools > Internet Options. Internet Explorer is too download high, or your endpoint IP 2. Click the Security tab, Trusted sites, Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 115: Network

    By default, the Telnet service is disabled. The Telnet service is generally used to query system status and logs and perform specific maintenance. Exercise caution when enabling this service. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 116: Video

    If the value of Video resolve this problem. displays the bandwidth[frame rate] video of your site is 0, no video is sent from but cannot remote sites. display the video Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 117 Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 118 VGA input signal sampling phase to resolve the fault. interferences occur when the frame rate is greater than 60 fps. As a result, slight jitters occur. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 119: Audio

     The related sound pickup device is powered off. In this case, power on the Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 120: Conference Initiation

    The local or remote is connected to an IP endpoint is not connected to network. Specifically, an IP network. the LAN indicator on the rear panel of the Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 121 GK. If such a site exists, change the user name of your site. 1. Verify that the endpoint The endpoint is is connected to an IP disconnected from an IP Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 122: Conference Control

    Problem Possible Cause Solution While the A site in the conference Ask the chair site to stop site broadcast. endpoint is in use is being broadcast, and Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 123 The View Site function is Contact the videoconferencing system restricted on the RM or administrator to resolve this problem. the SMC2.0. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 124: A Icons On The Remotely Controlled Ui

    Table A-2 Operating status icons Icon Name Indicates… Microphone muting The microphone of the local site is muted. status Speaker muting The speaker of the local site is muted. status Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 125 A remote site is muted, and cannot be heard by the local site. Poor network Network impairments or packet loss occurs in condition the network where the endpoint is located..see 8.2 Customizing the Remote Control UI. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 126: B Requirements On Room Layout And Lighting

    Do not hold a conference in a room that generates a lot of echoing.  Do not place the endpoint near a sound source. Lighting Precautions To ensure high video quality, do not turn the lens towards bright lights. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 127: C Default Accounts

    Account, password, User name v3user. and protocol required User rights Read and write. for the network management system Authentication SHA. to connect to the protocol Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 128 Encryption protocol AES. Encryption password Change_Me. Wi-Fi hotspot name SSID Number TEX0_wifi_ap. and password Password Change_Me. AirPresence desktop password Change_Me. CPE user name admin. CPE password Change_Me Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 129: D Safety Precautions

    Do not allow children to play with the device or accessories. Swallowing the accessories may be fatal.  Use the accessories such as the power adapter and battery provided or authorized only by the manufacturer. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 130 If you are not going to use the device for a long time, remove all the batteries.  If any battery leaks, emits smoke, or emits abnormal smell, stop using it immediately. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 131 European Regulatory Compliance The endpoint complies with the following European directives and regulations.  1999/5/EC (R&TTE)  2002/95/EC & 2011/65/EU (RoHS)  EC NO. 1907/2006 (REACH)  2002/96/EC (WEEE) Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 132 Huawei WEEE stratagem in the word. Most of the materials in the endpoint are recyclable, and our packaging is designed to be recycled and should be handled in accordance with your local recycling policies.
  • Page 133 Cet é quipement est conforme aux limites IC d'exposition aux radiations dé finies pour un environnement non contrô lé . Cet é quipement doit ê tre installé et utilisé à distance minimum de 20cm entre le radiateur et votre corps. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 134: E Glossary

    U.S. government as a standard in 1976. DES uses a 56-bit key. Standard (DES) A client-server networking protocol. A DHCP server provides configuration Dynamic Host parameters specific to the DHCP client host requesting information the host requires Configuration Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 135 Sockets Layer (SSL). It is used to establish a reliable channel for encrypted (HTTPS) communication and secure identification of a network web server. For details, see RFC2818. IP multimedia subsystem Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 136 Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 137 A hybrid of the computer network and the wireless communication technology. It network (WLAN) uses wireless multiple address channels as transmission media and carriers out data interaction through electromagnetic wave to implement the functions of the traditional LAN. Issue 01 (2016-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

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