Manual Assist Call; General Disclaimer - Fiat Ducato 2021 Owner's Handbook Manual

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WARNING The ASSIST function may
not be available for the first minute after
the vehicle is started.
Privacy: GPS location is always active
for ASSIST. Deactivating it via the
Uconnect™ system "Settings" menu
will make some of the other services
unavailable (see the "Settings" chapter
of the Uconnect™ system for more
details).
WARNING The
Uconnect™ system display indicates
that the geolocation function is active
(ON). When geolocation is on, the
vehicle position is tracked to enable
the functions that require it. When
geolocation is off, the vehicle position
is only tracked by the navigation,
safety, insurance and driver assistance
systems (where provided). See the
Uconnect™ system "Settings" chapter
to deactivate the function.

MANUAL ASSIST CALL

(for versions/markets where provided)
Pressing the ASSIST button located on
the front ceiling light fig. 261 and/or on
the display of the Uconnect™ system
(for versions/markets, where provided)
to call to one or more of the following
services:
224
Roadside assistance: if case of
need, a connection will be established
with the roadside assistance authority
which will receive the vehicle type and
its position directly. Additional roadside
assistance charges may apply.
Customer care (for
versions/markets, where provided):
Customer service to support all vehicle
problems.
The LED on the ASSIST button located
on the ceiling light will turn green once
connected to an ASSIST operator and
icon at the top of the
will turn off when the connection is
ended.
NOTE If the ASSIST call button is
pressed by mistake, the call can be
ended by pressing the same button
again or by pressing the cancel button
on the Uconnect™ system display.
Once the connection has been
established, the following data will
be automatically transmitted, as
authorised by the customer:
indication that the occupant has
made an ASSIST call;
vehicle brand;
the most recent known GPS
coordinates of the vehicle;
the type of error that occurred on
the vehicle that automatically sent the
ASSIST request (in the case of an
automatic call - for versions/markets,
where provided).
The call will be made through the
vehicle sound system to provide any
additional information about the
assistance request.
If the system is unable to establish the
voice call, or the line disconnects due
to insufficient coverage, the ASSIST
service will make several attempts to
try to call the operational centre.
WARNING If you have not subscribed
to the related services or the My
Assistant package has expired or is
unavailable for purchase, the ASSIST
call will not be available. For further
information visit the Fiat official website.
WARNING If the ASSIST call system
detects a malfunction, it is indicated
by the red LEDs on the ceiling light
and a corresponding message on the
Uconnect™ system display. Contact a
Fiat Dealership as soon as possible.
If an emergency call (HELP) is active
and an ASSIST call is requested, the
latter will not be delivered.

GENERAL DISCLAIMER

Personal data & privacy
FCA collects, processes and
uses the personal data of the
vehicle in accordance with legal
requirements. Read more about the

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