Lenovo ThinkPad S2 3rd Gen User Manual
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Lenovo ThinkPad S2 3rd Gen User Manual

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L380, L380 Yoga, S2 3rd Gen, and S2 Yoga
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  • Page 1 L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...
  • Page 2 • Safety and Warranty Guide • Setup Guide • “Important safety information” on page v The latest Safety and Warranty Guide, Setup Guide, and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support First Edition (January 2018) ©...

  • Page 3: Table Of Contents

    Operating environment ... . Passwords introduction ..Lenovo programs ....Setting, changing, or removing a password . .
  • Page 4 ..71 Calling Lenovo ... . . 104 General tips for preventing problems ..
  • Page 5 Recycling information for China ..118 Appendix F. Notices ..125 Appendix G. Trademarks ..127 © Copyright Lenovo 2018...
  • Page 6 L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...

  • Page 7: Important Safety Information

    • Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended time. • Periodically take hands from using the keyboard by lifting your hands from the palm rest. © Copyright Lenovo 2018...
  • Page 8 Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn.

  • Page 9: Conditions That Require Immediate Action

    In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. © Copyright Lenovo 2018...

  • Page 10: Service And Upgrades

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 11: Power Cords And Power Adapters

    Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. © Copyright Lenovo 2018...

  • Page 12: Plugs And Outlets

    Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

  • Page 13: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 14: Notice For Non-Rechargeable Coin-Cell Battery

    Do not attempt to replace the non-rechargeable coin-cell battery. Replacement of the battery must be done by a Lenovo-authorized repair facility or technician. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. The following statement applies to users in the state of California, U.S.A.

  • Page 15: Heat And Product Ventilation

    • Do not restrict or block any ventilation openings. • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). xiii © Copyright Lenovo 2018...

  • Page 16: Electrical Current Safety Information

    Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

  • Page 17: Liquid Crystal Display (Lcd) Notice

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...

  • Page 18: Glass Parts Notice

    Glass parts notice CAUTION: Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel.

  • Page 19: Chapter 1. Product Overview

    After setting the infrared camera for face authentication, you can unlock your computer by scanning your face instead of using a password. For more information, see “Using the cameras” on page 33. Microphones The microphones capture sound and voice when used with a program capable of handling audio. © Copyright Lenovo 2018...
  • Page 20 TrackPoint pointing stick TrackPoint buttons Trackpad ® Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “Using the ThinkPad pointing device” on page 22. Rear camera (available on some models) The camera enables you to take pictures or hold a video conference. For more information, see “Using the cameras”...
  • Page 21 TrackPoint pointing stick TrackPoint buttons Trackpad Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “ThinkPad pointing device overview” on page 22. Fingerprint reader (available on some models) Fingerprint authentication provides simple and secure user access by associating your fingerprint with a password.

  • Page 22: Left-Side View

    Both USB-C connectors also work as the power connector. Use the shipped USB-C power adapter and power cord to connect the computer to ac power through the USB-C connector. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: http://www.lenovo.com/essentials...

  • Page 23: Right-Side View

    To charge these devices when the computer is off or in hibernation mode, and the computer is not connected to ac power, do the following: 1. Start the Lenovo Companion program. See “Accessing Lenovo programs” on page 13. 2. Click Hardware Settings ➙ Power.
  • Page 24 Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.

  • Page 25: Rear View

    Pen tether hole The ThinkPad Pen Pro (an electronic pen) might be shipped with some computer models. To protect your pen from theft or loss, use a tether to tie the pen through the pen tether hole. Notes: • The tether does not come with your computer or the ThinkPad Pen Pro. •...

  • Page 26: Status Indicators

    Status indicators This topic provides information about locating and identifying the various status indicators on your computer. Note: Depending on the model, your computer might look different from the following illustrations. Caps Lock indicator When this indicator is on, you can type uppercase letters by directly pressing the letter keys. Fn Lock indicator This indicator shows the status of Fn Lock function.

  • Page 27: Important Product Information

    • Windows operating systems information Machine type and model information When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. The following illustration shows where to find the machine type and model information of your computer.

  • Page 28: Fcc Id And Ic Certification Number

    Lenovo. Note: Do not remove or replace a factory-preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. Labels for the Windows operating systems ®...

  • Page 29: Computer Features

    • Your geographic location • Date when your computer was manufactured • Version of Windows 10 that is preinstalled Go to for illustrations of the various types of https://www.microsoft.com/en-us/howtotell/Hardware.aspx Genuine Microsoft labels. • In the People’s Republic of China, the Genuine Microsoft label is required on all computer models preinstalled with any version of Windows 10.

  • Page 30: Computer Specifications

    • Function keys • ThinkPad pointing device (including the TrackPoint pointing device and trackpad) Connectors and slots • Two USB-C connectors • Audio connector • MicroSD card slot • Mini Ethernet connector • Always On USB 3.1 connector Gen 1 •...

  • Page 31: Operating Environment

    2. If you do not find the program in the program list, search for the program in the search box. An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available.
  • Page 32 • Configure hardware settings. • Create and manage your Lenovo ID. This app is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer. L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...

  • Page 33: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Operating Modes

    • Follow the “General tips for preventing problems” on page 71. • Diagnose problems yourself by using the preinstalled diagnostic software. See “Diagnosing problems with Lenovo Companion” on page 71. • Check for recovery solutions in Chapter 8 “Recovery information” on page 87.
  • Page 35 Attention: Do not rotate the computer display with too much force, otherwise the computer display or hinges might get damaged. Do not apply too much force to the upper-right or upper-left corner of the computer display. Chapter 2 Using your computer...

  • Page 36: Using The Multi-Touch Screen

    By rotating the display to different angle, your computer features the following four operating modes. Notes: • The keyboard and the ThinkPad pointing devices are automatically disabled in the stand mode, tent mode, and tablet mode. You can use the touch screen to control your computer instead. Notebook mode Stand mode Tent mode...
  • Page 37 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 38: Using The Special Keys

    Touch gesture (touch models Description only) Touch: Swipe in from the left edge. Mouse action: Click the task-view icon on the taskbar. Function: View all your open windows in task view. • Short swipe for full-screened app or when your computer is in the tablet mode Touch: Swipe downwards shortly from the top edge.
  • Page 39 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference.

  • Page 40: Using The Thinkpad Pointing Device

    (off, low, or high). Note: This note applies to yoga models only. If your computer is installed with Lenovo Companion 4.0 or later version, there are four modes for the keyboard backlight: Off, Low, High, and Auto.

  • Page 41: Using The Trackpoint Pointing Device

    By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 25. Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 42: Using The Trackpad

    Using the trackpad The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. The trackpad can be divided into two zones: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) To use the trackpad, see the following instructions:...

  • Page 43: Using The Trackpad Touch Gestures

    Using the trackpad touch gestures The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform the same point and click actions as you would use a traditional mouse. You also can use the trackpad to perform various touch gestures.

  • Page 44: Replacing The Cap On The Pointing Stick

    Replacing the cap on the pointing stick The cap on the end of the pointing stick is removable. After you use the cap for a period of time, you might consider replacing the cap with a new one. Notes: • Ensure that you use a cap with grooves as shown in the following illustration.

  • Page 45: Using The Battery

    Using the battery When you use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Spend more time unplugged with ThinkPad batteries.

  • Page 46: Managing The Battery Power

    • Always use power management features such as power-saving modes. Managing the battery power To achieve the best balance between performance and power saving, adjust your power plan settings. To adjust power plan settings, do the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons.
  • Page 47 To attach an Ethernet cable to your computer, you need an Ethernet extension adapter. The Ethernet extension adapter can be purchased as an option. You can purchase an Ethernet extension adapter from Lenovo at http://www.lenovo.com/essentials DANGER To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet extension adapter.

  • Page 48: Wireless Connections

    The Ethernet connector has two indicators that show the status of the network connection. When the green indicator is on, the computer is connected to a LAN. When the yellow indicator blinks, data is being transmitted. Wireless connections Wireless connection is the transfer of data without the use of cables but by means of radio waves only. Using the wireless-LAN connection A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house.

  • Page 49: Using The Nfc Devices

    • Press the Bluetooth-control key and turn on the Bluetooth feature. • Open the Start menu, and then click Settings ➙ Devices ➙ Bluetooth & other devices. Turn on the Bluetooth switch to enable the Bluetooth feature. 2. Right-click the data that you want to send. 3.

  • Page 50: Using The Airplane Mode

    Pairing your computer with an NFC card Before you start, ensure that the card is in NFC Data Exchange Format (NDEF), otherwise the card cannot be detected. Then do the following: 1. Position the card closely above the NFC label as shown. Align the shorter edge of the card with the horizontal extension line for the center of the NFC label.

  • Page 51: Using The Cameras

    When the camera starts, the camera status indicator nearby turns white, indicating that the camera is in use. If you want to configure the camera settings, open the Start menu and then click Lenovo Companion ➙ Hardware Settings ➙ Display, Camera & Audio/Media. Locate the Camera section and then follow the instructions on the screen to configure the camera settings.

  • Page 52: Using A Media Card

    Infrared light-emitting diode (LED) The infrared LED emits red infrared light when the infrared camera is in use. Infrared camera lens The infrared camera lens is used for creating the facial image of a user. Camera indicator When the camera indicator is on, the infrared camera is in the recognition mode. To set the infrared camera for face authentication, do the following: 1.

  • Page 53: Using An External Display

    • Secure Digital High-Capacity (SDHC) card Attention: When transferring data to or from a media card, such as an SD card, do not put your computer to sleep or hibernation mode before the data transfer is completed. Otherwise, your data could get damaged. Installing a media card To install a media card, do the following: 1.
  • Page 54 • Up to 4096 x 2160 pixels / 60 Hz, with an external display connected to the USB-C connector For more information about the external display, see the manuals that come with it. Connecting an external display You can use either a wired display or a wireless display. The wired display can be connected to a video connector such as the USB-C connector or HDMI connector by a cable.

  • Page 55: Traveling With Your Computer

    If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: http://www.lenovo.com/accessories Chapter 2 Using your computer...
  • Page 56 L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...

  • Page 57: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 58 Using the ThinkPad Pen Pro The following illustration shows the ThinkPad Pen Pro. Eraser button Right-click button Pen tether hole You can perform the following operations with the ThinkPad Pen Pro: • To click or make a selection, tap the display once with the pen. •...
  • Page 59 The following illustration is an example. You can insert the pen into the slot for charging no matter the computer is in the notebook mode, stand mode, tent mode, or tablet mode. Note: Ensure that your computer is on or in sleep mode. Otherwise, the pen will not be charged. Chapter 3 Enhancing your computer...
  • Page 60 L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...

  • Page 61: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 62 If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 63: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 64: Cleaning And Maintenance

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/ . Explore your options for docking solutions and external products that provide the adjustability and essentials features that you want.
  • Page 65 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
  • Page 66 L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...

  • Page 67: Chapter 5. Security

    The following two types of hard disk passwords can help protect the information stored on the storage drive: • User hard disk password © Copyright Lenovo 2018...

  • Page 68: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 69: Hard Disk Security

    Hard disk security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 70: Using The Fingerprint Reader

    1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5.

  • Page 71: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 72: Using Firewalls

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.

  • Page 73: Chapter 6. Advanced Configuration

    8. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 9. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 13. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 74: Installing Device Drivers

    Lenovo Companion is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 75: Configuring Thinkpad Setup

    Configuring ThinkPad Setup The ThinkPad Setup program menu lists various items about system configuration. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. To configure ThinkPad Setup, do the following: 1. Restart the computer. When the logo screen is displayed, press F1. The ThinkPad Setup program starts. Note: If you are required to enter the supervisor password, enter the correct password.

  • Page 76: Updating The Uefi Bios

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to http://www.lenovo.com/support BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 77 • Preinstalled operating system license • UEFI Secure Boot • OA3 ID • OA2 Config menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. Network • Wake On LAN Values: Disabled, AC only, AC and Battery Description: The network administrator can turn on a computer from a management console by using the Wake on LAN feature.
  • Page 78 • MAC address Pass Through Values: Disabled, Enabled Description: The MAC address for the LENOVO USB Dock will be changed to the Internal MAC address. If you select Disabled, the MAC address for the LENOVO USB Dock will remain the original MAC address. If you select Enabled, the MAC address for the LENOVO USB Dock will be changed to the Internal MAC address.
  • Page 79 Values: HDMI, USB Type-C Description: Select the priority between shared display outputs. HDMI and DisplayPort of USB Type-C connector on rear side share a single display output. This option selects the one that is prioritized. • Total Graphics Memory Values: 256 MB, 512 MB ®...
  • Page 80 Description: Temporary disable battery for servicing the system. After selecting this item, the system will be automatically powered off, then ready to be serviced. Note: The battery will be automatically enabled when the ac power adapter is reconnected. Beep and Alarm •...
  • Page 81 Security menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. Password • Supervisor Password Values: Disabled, Enabled Descriptions: Set a supervisor password to prevent unauthorized users from changing the startup sequence, network-related settings, and system date and time.
  • Page 82 Values: Enabled, Disabled Descriptions: Enable or disable the security chip. • Security Reporting Options – SMBIOS Reporting Values: Enabled, Disabled Descriptions: When enabled, changes to corresponding UEFI BIOS data are logged in a location, (PCR1, defined in the TCG standards), which other authorized programs can monitor, read and analyze. •...
  • Page 83 • Intel VT-d Feature Values: Disabled, Enabled Descriptions: Intel VT-d stands for Intel Virtualization Technology for Directed I/O. When enabled, a VMM can utilize the platform infrastructure for I/O virtualization. This setting should be set to disabled to prevent security risks if operating system does not support a VMM. Note: This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled.
  • Page 84 Descriptions: Use this option to restore all keys and certificates in Secure Boot databases to the factory defaults. • Clear All Secure Boot Keys Descriptions: Use this option to clear all keys and certificates in Secure Boot databases and install your own keys and certificates.

  • Page 85: Using System Management

    • Boot Mode Values: Quick, Diagnostics Descriptions: Define which screen is displayed during the POST, the logo screen or the text message screen. • Option Key Display Values: Disabled, Enabled Descriptions: If you disable this option, the “To interrupt normal startup, press Enter.” message will not be displayed during the POST.
  • Page 86 Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS (SMBIOS) Reference Specification, version 2.8 or later. SMBIOS provides information about the hardware components of your computer. It is the responsibility of the UEFI BIOS to provide information about itself and the devices on the system board.
  • Page 87 Defining a Network Boot sequence When the computer wakes on LAN, the computer boots from the device as specified on the Network Boot menu, and then follow the boot order list on the Boot menu. To define a Network Boot sequence, do the following: 1.
  • Page 88 L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...

  • Page 89: Chapter 7. Troubleshooting Computer Problems

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 90: Troubleshooting

    Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for optimal system performance. To run Lenovo Companion, see “Accessing Lenovo programs” on page 13. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software.
  • Page 91 Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup. Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, press F10, and then press Enter to restart the system.

  • Page 92: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

  • Page 93: Memory Module Problems

    The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...

  • Page 94: Ethernet Problems

    4. Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed. 5. Run diagnostic programs. See “Diagnosing problems with Lenovo Companion” on page 71. Ethernet problems • Problem: My computer cannot connect to the network.

  • Page 95: Wireless-Lan Problem

    – Ensure that the link partner is set to auto-negotiate. – Ensure that the switch is 802.3ab-compliant (gigabit over copper). Wireless-LAN problem Problem: I cannot connect to the network using the built-in wireless network card. Solution: Ensure that: • The Airplane mode is off. •...

  • Page 96: Computer Screen Problems

    Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. For more information, see “Installing device drivers” on page 56.
  • Page 97 • Problem: When I turn on the computer, only a white cursor is displayed on a blank screen. Solution: If you have modified a partition on your hard disk drive by using partition software, information about that partition, or the master boot record might have been destroyed. Do the following to try to solve the problem: 1.

  • Page 98: External Monitor Problems

    9. Click Browse my computer for driver software, and then click Let me pick from a list of available drivers on my computer. 10. Clear the Show compatible hardware check box. 11. Select the correct manufacturer and model for the external monitor. If you cannot find your monitor on the list, stop the installation of this driver and use the driver shipped with your monitor.

  • Page 99: Audio Problems

    5. Click Display adapter properties. 6. Click the Monitor tab. 7. Select the correct screen refresh rate. • Problem: Wrong characters are displayed on the screen. Solution: Ensure that you follow the correct procedure when installing the operating system and program. If they are installed and configured correctly, but the problem still persists, have the external monitor serviced.

  • Page 100: Fingerprint Reader Problems

    Note: For more information about controlling volume, see your Windows online help. • Problem: I cannot move the volume slider or balance slider. Solution: The slider might be grayed out. This means that its position is fixed by the hardware and cannot be changed.

  • Page 101: Battery Problems

    For tips on how to maintain the fingerprint reader, see “Using the fingerprint reader” on page 52. Battery problems • Problem: The battery cannot be fully charged in the standard charge time when the computer is powered off. Solution: The battery might be over-discharged. Do the following: 1.

  • Page 102: Power Button Problem

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – http://www.lenovo.com/support – https://support.microsoft.com/ Sleep and hibernation problems •...

  • Page 103: Solid-State Drive Problem

    Solution: Check whether an external monitor was disconnected or turned off while the computer was in sleep mode. If you disconnected or turned off the external monitor, connect it or turn it on before resuming the computer from sleep mode. When resuming the computer from sleep mode without attaching the external monitor or turning it on, and the computer display remains blank, press the display-mode switching key to bring up the computer display.

  • Page 104: Usb Problem

    Control Panel by Category, and click Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Refer to “Diagnosing problems with Lenovo Companion” on page 71 and run a diagnostic test of the USB connector.

  • Page 105: Chapter 8. Recovery Information

    After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the on-screen instructions. Note: Ensure that your computer is connected to ac power during the recovery process. © Copyright Lenovo 2018...

  • Page 106: Creating And Using A Recovery Usb Drive

    It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 107: Chapter 9. Replacing Devices

    If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.

  • Page 108: Disabling The Built-In Battery

    • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry. • Prevent others from touching the components. • Before you install a static-sensitive option or CRU, do either of the following to reduce static electricity in the package and your body: –...

  • Page 109: Replacing The Keyboard

    To replace a microSD card, do the following: 1. Locate the microSD card slot at the right side of the computer. 2. Push the microSD card inward a little bit until you hear a click . Then, release it. The microSD card ejects.
  • Page 110 To remove the keyboard, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 90. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Take the tool out of the new keyboard package. Insert the tabs into the slot between the TrackPoint buttons and the trackpad .
  • Page 111 5. Insert the tabs into the two dents near the two screw heads. 6. Pivot the tool in the direction as shown to release the keyboard . Push the keyboard in the direction as shown by arrows to release the latches from the keyboard bezel. Chapter 9 Replacing devices...
  • Page 112 7. Pivot the keyboard slightly upward as shown by arrow . Then turn the keyboard over as shown by arrow 8. Put the keyboard on the palm rest as shown and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...
  • Page 113 1. Attach the connectors and turn the keyboard over as shown. 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the keyboard bezel. Chapter 9 Replacing devices...
  • Page 114 3. Slide the keyboard in the direction as shown by the arrows. Ensure that the latches are secured under the keyboard frame. 4. Tighten the screws to secure the keyboard. L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...

  • Page 115: Replacing The Base Cover Assembly

    5. Take the new TrackPoint buttons out of the new keyboard package. Install the TrackPoint buttons as shown. Replacing the base cover assembly Before you start, read “Important safety information” on page v and print the following instructions. Notes: • Depending on the model, your computer might look slightly different from the illustrations in this topic. •...

  • Page 116: Replacing A Memory Module

    4. Loosen the screws that secure the base cover assembly . Pry up the latches in ascending alphabetical order (a to h) as illustrated, and then remove the base cover assembly 5. Install the new base cover assembly in ascending alphabetical order (a to i) as illustrated. Ensure that the latches of the base cover assembly are secured in place and then tighten the screws 6.
  • Page 117 Attention: Do not touch the contact edge of the memory module. Otherwise the memory module might get damaged. To replace a memory module, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 90. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3.

  • Page 118: Replacing The M.2 Solid-State Drive

    8. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the M.2 solid-state drive Before you start, read “Important safety information” on page v and print the following instructions. Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.

  • Page 119: Replacing The Coin-Cell Battery

    If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 120 4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 97. 5. Detach the connector and remove the coin-cell battery 6. Install the new coin-cell battery and attach the connector 7. Reinstall the base cover assembly. 8.

  • Page 121: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support...

  • Page 122: Lenovo Support Web Site

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 123: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/ support/phone or refer to the Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at .
  • Page 124 L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...

  • Page 125: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 126 L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...

  • Page 127: Appendix B. Regulatory Information

    This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad L380, ThinkPad L380 Yoga, ThinkPad S2 3rd Gen, and ThinkPad S2 Yoga 3rd Gen Compliance ID: TP00091A Machine types: 20M5, 20M6, 20M7, 20M8, 20L1, and 20L2 The latest compliance information is available at: http://www.lenovo.com/compliance...

  • Page 128: Locating The Ultraconnect Wireless Antennas

    If you are uncertain of the policy that applies to the use of wireless devices in a specific area (such as an airport or hospital), you are encouraged to ask for authorization to use a wireless device prior to turning on the computer.

  • Page 129: Tco Certification

    Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to ThinkPad L380, ThinkPad L380 Yoga, ThinkPad S2 3rd Gen, and ThinkPad S2 Yoga 3rd Gen, machine types: 20M5, 20M6, 20M7, 20M8, 20L1, and 20L2. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 130: Industry Canada Class B Emission Compliance Statement

    • For tablets: http://www.lenovo.com/eu-doc-tablets Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers. This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance.

  • Page 131: Japan Vcci Class B Compliance Statement

    Geräten), bzw. der EMV EU Richtlinie 2014/30/EU, für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.
  • Page 132 L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...

  • Page 133: Appendix C. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 134: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 135: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 136: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada...

  • Page 137: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/rohs-communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules.
  • Page 138 L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...
  • Page 139 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 140 L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...

  • Page 141: Appendix E. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 142 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK. L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...

  • Page 143: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 144 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...

  • Page 145: Appendix G. Trademarks

    Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Yoga Intel and Intel SpeedStep are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
  • Page 146 L380, L380 Yoga, S2 3rd Gen, and S2 Yoga 3rd Gen User Guide...

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