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Problem
The appliance does not
drain the water.
The spin phase does not
operate or the washing cy-
cle lasts longer than usual-
ly.
There is water on the floor.
You cannot open the appli-
ance door.
The appliance makes an
unusual noise.
The appliance fills with wa-
ter and drain immediately.
The cycle is shorter than
the time displayed.
The cycle is longer than
the time displayed.
The washing results are
not satisfactory.
You cannot set an option.
After the check, activate the appliance. The
programme continues from the point of interruption.
18
•
Make sure that the sink spigot is not clogged.
•
Make sure that the drain hose has no kinks or bends.
•
Make sure that the connection of the drain hose is correct.
•
Set the drain option if you set a programme without drain phase.
•
Set the drain option if you set an option which ends with water in
the drum.
•
If above mentioned solutions do not help, contact the Authorised
Service Centre (as the filter of the drain pump may be clogged).
•
Adjust manually the items in the tub and start the spin phase again.
This problem may be caused by balance problems.
•
Set the spin option.
•
Set the drain option if you set an option which ends with water in
the drum.
•
Adjust manually the items in the tub and start the spin phase again.
This problem may be caused by balance problems.
•
If above mentioned solutions do not help, contact the Authorised
Service Centre (as the filter of the drain pump may be clogged).
•
Make sure that the couplings of the water hoses are tight and there
is not water leakages.
•
Make sure that the water inlet hose and the drain hose have no
damages.
•
Make sure you use the correct detergent and the correct quantity of
it.
•
Make sure that the washing programme is finished.
•
Set the drain or the spin option if there is water in the drum.
•
Do the emergency drain procedure. See "Frost precautions" (in
"Care and Cleaning" chapter).
•
Make sure the levelling of the appliance is correct. Refer to 'Installa-
tion instruction'.
•
Make sure that the packaging and/or the transit bolts are removed.
Refer to 'Installation instruction'.
•
Add more laundry in the drum. The load may be too small.
•
Make sure that the drain hose is in the correct position. The end of
the hose may be too low. Refer to 'Installation instruction'.
•
The appliance calculates a new time according to the laundry load.
See the 'Consumption Values' chapter.
•
An unbalanced laundry load increases the duration time. This is a
normal behaviour of the appliance.
•
Increase the detergent quantity or use a different detergent.
•
Use special products to remove the stubborn stains before you
wash the laundry.
•
Make sure that you set the correct temperature.
•
Decrease the laundry load.
•
Make sure that you press only the wanted touch button(s).
If the problem occurs again, contact the Authorised
Service Centre.
Possible solution
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