ACTICHECK Assure User Manual
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ACTICHECK Assure User Manual

Life-saving wristband
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Summary of Contents for ACTICHECK Assure

  • Page 1 Life saving wristband User guide...
  • Page 2 Welcome to your At Acticheck we created the to enable people to get help even when they couldn’t get to a phone; ultimately helping people live life with more confidence. is a simple to use life-saving wristband created for anyone who spends a significant amount of time alone;...
  • Page 5 Acticheck server and provides excellent home and garden coverage. It has been designed for reliability, simplicity and elegance.

  • Page 6: Sos Calls

    How the calls for help Your has three alert triggers and two warning notifications. SOS calls This is when the user initiates the alert with a simple squeeze of the wristband. Place a thumb on a button on one side and forefinger on the other and gently squeeze together until you are aware of a click.
  • Page 7 Outcomes of checks There are four possible outcomes to a check. 1. If the wearer confirms they don’t want help the alert is cancelled; an event notification will show on the activity chart. 2. If we can’t connect with the wristband we email administrators to let them know.
  • Page 9 Pre-alert checks system gives you two opportunities to cancel the alert; if you do not respond to either the full alert is initiated. Band buzz Whenever the wristband buzzes this is confirmation that an alert is about to start and an invitation for you to confirm you do not need help. If you don‘t confirm within 10 seconds there will be an automated check call (see below).
  • Page 11 The alert sequence Once an alert has been triggered and the pre-alert checks have gone unanswered the Acticheck system starts to call your responders. Responders are the people whose contact details have been entered into the system and who have agreed to accept calls (and potentially emails) for you. Often they will be family, friends and neighbours but it could also be a professional carers if you have arranged it with them.

  • Page 12: Setting Up Your System

    You should use option 2 if the wearer does not have an email address. Option 1: Setting up using a wearer’s email address Go to my.acticheck.com and select ‘Register’, then enter the email address of the wearer. Wait for the email to arrive and follow its instructions. For security, the link will not work if the procedure is not started within an hour Select the ‘WEARER’...
  • Page 13 Option 2: Setting up using a responder’s email address Go to my.acticheck.com and select ‘Register’, then enter your email address. Wait for the email to arrive and follow its instructions. For security, the link will not work if the procedure is not started within an hour.

  • Page 14: Step 2: Verifying Your Phone Number

    If you have a call blocker visit our support page at www.acticheck.com/callscreening for details on how to whitelist our number. Step 3: Positioning your base Your base comes with two 1.8m cables.
  • Page 15 Now return to the myacticheck page. If you did not enter the 12 character registration code (printed on the label on the base) when you created your account you should be prompted to add your base (if not click on SETUP A BASE) then enter the code in the box on your screen.
  • Page 16 Step 6: Connecting your wristband You should now be prompted on the screen to setup your wristband. Pairing to a base for the first time When a base is first registered it will listen for a wristband to be paired with it. The base should be in pairing mode as indicated by a flashing BAND light (If the BAND light is not flashing press and hold the VOLUME DOWN button on your base until the BAND light starts to flash.)
  • Page 17 Squeeze both buttons to start an alert. After a short delay of up to 3 seconds you should feel the wristband vibrate and hear the base pre-alert sound. Now press either button (without pressing the other) within around 8 seconds to cancel the alert sequence: the base will make a cancellation sound in a few seconds.
  • Page 18 ‘MY RESPONDERS’ and pressing ‘Save changes’. Fallback Response Centre Acticheck users can subscribe to our Telecare Services Association accredited response centre who, if none of your responders is able to accept the alert, will assess the situation and call the the emergency services if needed.

  • Page 19: Fall Detection

    Fall Detection arrives with the fall detection turned off. It is important you understand how the system works and set it to your needs. The wristband has a movement sensor that can detect movement patterns that could be a severe fall. Every fall is different and the will never detect 100% of falls.
  • Page 20 Managing your system You are unique, and so is your network of relationships. At Acticheck we have designed the so you can have it fit your circumstances, and your dashboard is where you can customise the system to your needs.
  • Page 22 Fitting your wristband Your comfort is important and so is your wellbeing. The system needs to know when the wristband is being worn. The uses capacitive sensing, which relies on proximity to skin. Whilst the user initiated SOS call is always active, none of the other functions will work reliably if the wristband is not being worn next to the skin.
  • Page 23 Fastening your wristband Rest your wristband upside down and with the holes facing away from you. Rest the top of your wrist against the orange segment. Pull the holes towards you and then wrap the other end over the top. Identify a suitable hole for the tab to fasten in and placing one finger behind, gently push through with thumb.
  • Page 24 GoAnywhere Using the smartphone apps With the Acticheck app installed on your smartphone and your wristband linked to it you can GoAnywhere and have all the confidence that the gives you at home. Rather than loading the wristband with all the technology that you already have in your phone, the app enables you to share the geo-location and data connectivity wherever you have phone coverage.

  • Page 26: Activity Monitor

    Daily OK check emails By setting the ‘Send Daily Email if everything is OK’ switch to ON in MY WEARERS the system will send a daily email when it has detected the wearer is actively moving. Activity Monitor You can enable the Activity Monitor in MY BAND which gives an indication of user daily activity.

  • Page 27: System Sounds

    This can be useful for second homes or workspaces or for retirement complexes. Please contact Acticheck, so we can understand your needs and configure the base suitably. System sounds...

  • Page 28: Water Resistance

    Your band has a Near Field Communication (NFC) device programmed with a unique web link to your Acticheck Public Profile page which you can use to share vital information that could help a first responder in an emergency. A typical entry may be “I am a diabetic and allergic to penicillin”.

  • Page 30: Troubleshooting

    (note this may occur if the band has recently been out of range. A single button press will cause the light to turn back INTERNET CONNECT light ON - Normal operation FLASHING - No communication with internet/Acticheck OFF - see ‘Attention light’ (next page)
  • Page 31 ATTENTION light OFF - Normal operation Base is not yet registered (see pages 12 & 13) There is no internet connection First check for a GREEN light by the INTERNET SOCKET on the back of the base. ► If the green light is OFF then check that the internet router is ON and the internet cable is securely connected (clicked) at both ends.

  • Page 33: Customer Services

    We will authorize the return and send you instructions including a Return Merchandise Authorization (RMA) number. Once the return is received and checked Acticheck will refund the buyer via the original payment method. This stated policy does not affect your Statutory rights.

  • Page 34: System Requirements

    System Requirements Power - The base requires a 5V USB power source capable of supplying 200mA. Typical power consumption is 1W which amounts to less than 9KWh a year (about £1 at typical electricity rates). Connectivity - 10/100 ethernet via RJ45 (optional for cellular enabled base station) Network - Support for DHCP and DNS.
  • Page 36 UK/English December 2020...

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