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ACTICHECK THE ASSURE User Manual

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The Assure
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User guide

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Summary of Contents for ACTICHECK THE ASSURE

  • Page 1 The Assure ™ User guide...
  • Page 3 This is true for solo sports people, lone workers, solo seniors and those who might feel vulnerable travelling alone. The Assure system gives you a comfortable stylish smartband that connects you to your personal network. As it is water resistant and never needs recharging it will be with you if you need it, however you live your life.

  • Page 5: Table Of Contents

    Contents Overview Setting up your base and band Setting up your Power Supply Unit Connecting your base Pairing your band to a base Adding Responders to your network Fitting your Assure band Using your Assure smartband Understanding your alerts Troubleshooting Customer service What’s in the box 1 x Assure band...

  • Page 6: Overview

    Your system The Assure base The Assure base passes messages from your band to the outside world and has excellent home and garden coverage. It has been designed for reliability of service, simplicity of use and elegance of design.

  • Page 7: Setting Up Your Base And Band

    You should find a position in which both cables can be easily connected and where the Assure base is at least 30cm away from the router. To help with this the Assure base is designed to be used in either an upright or flat position (see below).

  • Page 9: Setting Up Your Power Supply Unit

    Setting up your Power Supply Unit Your Power Supply Unit works anywhere in the world and so comes with four adapters. You will need to fit the 3-pin UK adapter as shown. Insert Click Once your adapter is fitted, push in the USB cable (as shown) and plug into a standard 3-pin socket.

  • Page 10: Connecting Your Base

    Internet (RJ45) Registering your base Your base is now linked to the Assure system but needs to be linked specifically to your account. If you registered at the time of purchase you will have received an e-mail with a link to help you complete your set-up.

  • Page 12: Pairing Your Band To A Base

    Pairing your band to a base IMPORTANT: When Pairing your band to the base for the first time it should NOT be worn and the back of the band should not be next to any skin. Initiating pairing Pairing to a base for the first time When a base is first registered it will listen for a band to be paired with it.

  • Page 13: Adding Responders To Your Network

    (see page 22). Adding Responders to your network It is important that the Assure system knows who you would like to be contacted in the event of an alert. Visit your portal at myacticheck.com and click on ‘my responders’. When you click on ‘add a new responder’ you will be invited to add key information for the Assure system to send them an invitation.

  • Page 14: Fitting Your Assure Band

    Your comfort is important to us and so is your wellbeing. To ensure this we need to know when the Assure band is being worn. The Assure uses capacitive sensing, similar to that on a touchscreen, which relies on proximity to skin.
  • Page 15 To fasten the Assure you should · Rest your band upside down and with the holes facing away from you. Rest the top of your wrist against the orange segment. Pull the holes towards you and then wrap the other end over the top. Identify a suitable hole for the mushroom to fasten in and placing one finger behind, gently push through with thumb.

  • Page 16: Using Your Assure Smartband

    Using your Assure smartband The Assure band is your link to others when you need it. It links to the Assure base station at home, work or to a smartphone running the Acticheck app when out & about. The smartband knows when it is being worn and is always monitoring movement;...
  • Page 17 The single button press The wellness confirmation and alert cancel Place first and second finger against the outer edges of the puck on one side. This will hold the wristband stable as the button is pressed. It does not make any difference which button is pressed as long as they are not both pressed together.

  • Page 19: Understanding Your Alerts

    Wellness check The Assure band can be set to buzz at selected times each day. This is asking the wearer to confirm that they do not need assistance, with a ‘single button press’. The band will buzz three times over a few minutes. If there is no positive response an alert sequence will start.
  • Page 20 System sounds Your Assure base is programmed to make sounds to let you know when it is in a pre- alert state and when it is raising an alert. These can be set in the ‘My Base’ section of your portal. Volume You can set the volume either in the portal or by repeatedly pressing using the VOL UP and VOL DOWN buttons on the base.
  • Page 22 Assure is built to the highest standards however performance will be affected by many factors beyond our control. You are advised to test the Assure by going further away (such as the end of the garden) or to places where the signal might be poor (such as a garage or cellar).
  • Page 23 Airplane mode Airplane mode is when your band is told not to make any transmissions. To activate airplane mode: 1. Turn your band so it’s is facing downwards. 2. Press and hold a single button until you feel a short buzz (blip) after around 7 seconds.
  • Page 24 Water resistance The Assure is designed to be water resistant and to surpass ISO 2281. This means it is suitable for day to day wear including washing, showering and bathing. However if you are active in swimming or watersports which may involve submersion deeper than 1m you are advised to remove the Assure for the duration of the activity.

  • Page 26: Troubleshooting

    OFF - No band communication (note this may occur if the band has gone out of or recently come back into range. A single button press will cause the light to turn back INTERNET CONNECT light · ON - normal operation · OFF - no communication with Acticheck system (see attention light below)
  • Page 27 ATTENTION light · OFF - normal operation Attention light ON or FLASHING and Internet connect light ON · ON: Base is not yet registered at myacticheck.com (see page 10) Attention light ON or FLASHING and Internet connect light OFF There is no internet connection. First check for a GREEN light by the INTERNET SOCKET on the back of the base.

  • Page 29: Customer Service

    Saturdays on 0345 25 75 080 (a loCall cost number) RETURNS If you are not 100% satisfied with your purchase, Acticheck offer a full refund on your purchase within 30 days of receipt. The package must be returned in ‘as new’ condition in the original packaging with all of the components;...

  • Page 30: System Requirements

    Connectivity - 10/100 Ethernet via RJ45 Network - Support for DHCP and DNS Operating Frequency The Assure uses the following frequency bands. The Social Alarms section of the 869 MHz ISM band. The Bluetooth Low Energy section of the 2.4 GHz ISM band.
  • Page 31 Assure Notes: ethernet only We, Acticheck Ltd, declare under our sole responsibility that the above named product(s) conform to the essential requirements of the following European directives: 2011/65/EU RoHS2, and 1999/5/EC Radio & Telecommunications Terminal Equipment (R&TTE). The conformity assessment procedures has been carried out with dB Technology, Twentypence Road, Cottenham, Cambridge, CB24 8PS, UK.
  • Page 32 Acticheck Ltd Helpline: 0345 25 75 080 acticheck.com UK/ English Aug 2015...

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