ACTICHECK Assure User Manual
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ACTICHECK Assure User Manual

Life saving wristband
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Summary of Contents for ACTICHECK Assure

  • Page 1 Life saving wristband User guide...
  • Page 2 We designed the Assure to be waterproof and to have a one year battery life so it can be worn all the time, as you never know when you’ll need it. The Assure system gives you an award-winning, comfortable wristband that can alert your chosen family, friends, neighbours and even an optional response centre.
  • Page 5 The Assure wristband The Assure wristband is designed to be worn all the time and fit in with a modern lifestyle. The wristband is made from medical grade silicone and should be worn as snugly as is comfortable. It carries a ‘puck’ which is monitoring for activity, signs of a severe fall and whether it is being worn.

  • Page 6: Sos Calls

    How the Assure calls for help Your Assure has three alert triggers and two warning notifications. SOS calls This is when the user initiates the alert with a simple squeeze of the wristband. Place a thumb on a button on one side and forefinger on the other and gently squeeze together until you are aware of a click.
  • Page 7 Lost connection warning The Assure base sends a message every 15 minutes but if there is a power cut, internet outage or an accidental unplugging and we don’t hear from the base for 45 minutes we will email all administrators to let them know.
  • Page 9 Pre-alert checks The Assure system gives you two opportunities to cancel the alert; if you do not respond to either the full alert is initiated. Band buzz Whenever the wristband buzzes this is confirmation that an alert is about to start and an invitation for you to press a single button to confirm you do not need help.
  • Page 11 The alert sequence Once an alert has been triggered and the pre-alert checks have gone unanswered the Acticheck system starts to call your responders. Responders are the people whose contact details have been entered into the system and who have agreed to accept calls (and potentially emails) for you. Often they will be family, friends and neighbours but it could also be a professional carers if you have arranged it with them.

  • Page 12: Setting Up Your System

    Setting up your system The Acticheck Assure uses a combination of email messages and phone voice & text messages to connect to users. This requires validation of both the email address and telephone number. The person who wears the wristband is referred to as a WEARER and people who are contacted when help is required are called RESPONDERs.
  • Page 13 Option 2: Setting up using a responder’s email address Go to my.acticheck.com and select ‘Register’, then enter your email address. Wait for the email to arrive and follow its instructions. For security, the link will not work if the procedure is not started within an hour Select the ‘RESPONDER’...

  • Page 14: Step 2: Verifying Your Phone Number

    Your base comes with two 1.8m cables. One is a blue RJ45 internet network connection cable: one end plugs into your broadband/internet router and the other into the back of your Assure base, though this is not essential for a cellular system.
  • Page 15 Proceed with registering the base as described above. The Assure cellular base has an optional battery backup that provides 20 hour operation if the power fails. Once the base has registered remove the rear panel and extract the battery isolation tab.
  • Page 16 Step 6: Connecting your wristband You should now be prompted on the screen to setup your wristband. Pairing to a base for the first time When a base is first registered it will listen for a wristband to be paired with it. The base should be in pairing mode as indicated by a flashing BAND light (if the BAND light is not flashing press and hold the VOLUME DOWN button on your base until the BAND light starts to flash.)
  • Page 17 Step 7: Your network of responders Your Assure system is now set up to raise alerts but needs to know who to call if you need help. Click on and then .

  • Page 18: Reviewing Your Settings

    Find out about administrators on page 20. Fallback Response Centre Acticheck users can subscribe to our Telecare Services Association accredited response centre who, if none of your responders is able to accept the alert, will assess the situation and ensure it is dealt with, either by one of your responders or by the emergency services.
  • Page 20 Managing your Assure system You are unique, and so is your network of relationships. At Acticheck we have designed the Assure so you can have it fit your circumstances, and your dashboard is where you can customise the system to your needs.
  • Page 22 Fitting your Assure wristband Your comfort is important and so is your wellbeing. The Assure system needs to know when the wristband is being worn. The Assure uses capacitive sensing, which relies on proximity to skin. Whilst the user initiated SOS call is always active, none of the other functions will work reliably if the wristband is not being worn next to the skin.
  • Page 23 To release gently push the tab out with a finger from behind. Helping us know when the Assure is being worn We recommend that the wristband is worn all the time but recognise that some people will choose not to.
  • Page 24 GoAnywhere Using the smartphone apps With the Acticheck app installed on your smartphone and your wristband linked to it you can GoAnywhere and have all the confidence that the Assure gives you at home. Rather than loading the wristband with all the technology that you already have in your phone, the app enables you to share the geo-location and data connectivity wherever you have phone coverage.

  • Page 26: Activating Airplane Mode

    Additional users and bases Additional users The Assure can link up to 10 people/wristbands to a single base. When an additional wristband for another wearer is purchased, instructions will be sent with the wristband.

  • Page 27: System Sounds

    System sounds Your Assure base is programmed to make the following sounds by default: ● Bing-Bong. You will hear this when the base powers on and connects. ● Beep-Beep. This is the pre-alert sound to warn you an alert is about to happen.

  • Page 28: Water Resistance

    However, if you are active in swimming or watersports which may involve submersion deeper than 1m you are advised to remove the Assure for the duration of the activity.

  • Page 30: Troubleshooting

    (note this may occur if the band has recently been out of range. A single button press will cause the light to turn back INTERNET CONNECT light ON - Normal operation FLASHING - No communication with internet/Acticheck OFF - see ‘Attention light’ (next page)
  • Page 31 ATTENTION light OFF - Normal operation Attention light ON or FLASHING and Internet connect light ON Base is not yet registered (see page 14) Attention light ON or FLASHING and Internet connect light OFF There is no internet connection First check for a GREEN light by the INTERNET SOCKET on the back of the base.
  • Page 33 0345 25 75 080 www.acticheck.com/terms...
  • Page 36 UK/English February 2020...

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