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TROUBLESHOOTING
LIGHT INDICATOR
ERROR CODE E6 AND
RED LED FILTER ICON
ILLUMINATES
ERROR CODE E3
will be displayed for
overheating
FIRST and THIRD
BATTERY INDICATOR
LIGHTS flash alternately
Part
Fault
No Start
Overheat
Hand
Overcurrent
Vacuum
Short
Overspeed
System Comm Error
Nozzle
Nozzle Overheat
Nozzle Short
BATTERY REMOVAL AND DISPOSAL
This product uses a lithium-ion rechargeable and recyclable battery. When the battery no longer holds a charge, it should
be removed from the vacuum and recycled. DO NOT incinerate or compost the battery.
When your lithium-ion battery needs to be replaced, dispose of it or recycle it in accordance with local ordinances or regulations.
In some areas, it is illegal to place spent lithium-ion batteries in the bin or in a municipal solid waste stream. Return spent battery
to an authorised recycling centre or to retailer for recycling. Contact your local recycling centre for information on where to drop
off the spent battery.
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s h a r kc l e a n . c o . u k
WHAT IT MEANS
The Red LED icon in the center of
the UI will light up when a Blockage
is detected. Turn off unit and remove
blockage.
Unit temperature is high.
Turn off vacuum and wait for
approximately 45 minutes. While
unit is cooling, clear any blockages.
Filters may also need to be cleaned.
See Maintenance Section.
Battery temperature is not optimal, so
charging is temporarily paused. Leave
battery plugged in and charging will
resume soon.
Error code display on UI
E2
E3
E4
E5
E6
E7
F8
F1
TROUBLESHOOTING
Vacuum is not picking up debris.
No suction or light suction.
• Ensure handle, hose, dust cup, and wand
are all securely connected onto the unit.
• Check filters to see if they need cleaning.
Follow instructions for rinsing and
completely air-drying the filters before
reinserting them in the vacuum.
• Dust cup may be full; empty dust cup.
• Check wand, hose, hose connections,
nozzle and accessories for blockages;
clear blockages if required.
• Check floor nozzle for blockages;
clear blockages if required.
• Remove any string, carpet fibres, or hair
that may be wrapped around the brush-roll
and Soft Roller or trapped behind the
Soft Roller.
Vacuum lifts rugs.
• Turn off vacuum, and move it away from
any obstruction. Turn on vacuum and tilt
handle back to activate brush-roll.
• Check that vacuum is in Extended Runtime
mode and/or try Floor mode.
• Turn off the unit to disengage the brush-
roll and restart with the Power button.
Brush-roll/Soft Roller does not spin.
• If Brush-roll Indicator Light on the floor
nozzle turns red, the brush-roll and/or
Soft Roller have stopped spinning.
Immediately turn off and remove battery
from vacuum pod and remove blockage
before reconnecting and turning vacuum
back on. If light turns green, the blockage
has been successfully cleared.
• If headlights are not illuminated, there is
a connection issue between the hose, pod,
wand, and nozzle. Try disconnecting the
pieces and then reconnecting them,
sliding in each one until it clicks securely
into place.
Vacuum turns off on its own or
will not turn on.
There are several possible reasons for
the vacuum cleaner turning off on its own,
including blockages, battery issues, and
overheating. If the vacuum cleaner turns
off on its own, perform the following steps:
1. Check battery indicator lights to see if
battery needs to be recharged. If it does
not need charging, turn off the vacuum
cleaner and remove battery.
2. Empty dust cup and clean filters.
3. Check wand, accessories, and inlet
openings and remove any blockages.
4. Allow unit and battery to cool for at
least 45 minutes, until it returns to room
temperature.
5. Return battery to vacuum and press
Power button.
Dust cup will not latch onto unit
• The dust cup will not latch if the pod is not
inserted properly onto the unit. Align the
bottom of pod onto the rails on the front
of the neck of the floor nozzle. Slide pod
down the rails until it clicks into place.
Battery not charging.
• Batteries outside of optimal temperature
range may not begin charging immediately.
Move to room temperature area and/or
allow battery to cool before charging.
• Please review battery runtimes in the
Operating the Vacuum section.
• When charging with the cradle, ensure
battery is pressed all the way down onto
cradle and that charge indicator lights
illuminate.
• Battery life expectancy is at least two years
and batteries come with a two-year limited
guarantee subject to registration.
• When charging with the cradle ensure the
charger is inserted and then rotated to lock
it into place. Battery will not charge unless
the charger is locked into place.
Battery not inserting into vacuum.
• Make sure handle is down before pushing
battery securely into place.
• Make sure Post-Motor Filter is securely
clicked into place prior to inserting the
battery.
s h a r kc l e a n . c o . u k
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