LG I24TTP Owner's Manual page 39

Symptoms
There are differences
of overall cleanliness
display values and
colors for each
product.
Overall cleanliness
does not change
from Good.
Your home appliance
and smartphone is
not connected to the
Wi-Fi network.
NOTE
• Some functions may not be supported, depending on the model.
Possible Causes & Solution
Air circulation is continued after the product operation.
• If products of different models are used in one space, the contamination
concentration value may be displayed differently by the indoor air
circulation, and if it is a closed space, as more fine dusts are removed,
the difference of the values gets smaller.
All the windows of the room are closed.
• If it is a closed space with almost no air circulation, the level may not
change from Good. If overall cleanliness changes when the window or
door of the room is opened and air is circulated, it is normal.
The PM1.0 Sensor is dirty.
• Clean the PM1.0 Sensor.
The password for the Wi-Fi that you are trying to connect to is
incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it,
then register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to
2.4 GHz and connect the appliance to the wireless router. To check the
router frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
EN
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