Troubleshooting; Checking Error Messages - LG WM1385H Series Owner's Manual

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TROUBLESHOOTING

TROUBLESHOOTING

Checking Error Messages

If the following message appears on the display, check the following and take the appropriate corrective action.
Message
Item of clothing has gathered on one side of
the tub.
y There are not enough items in the machine.
y Have your items gathered in one area, or is
the load too small?
y Did you wash a stuffed animal, a mat, or
knitwear?
y Did you wash two different blankets
together?
Water is not supplied or the water pressure is
low
y Is the faucet turned off?
y Is the water supply stopped or the faucet
frozen?
y Is the water pressure low or is an inlet filter
clogged?
y Is the water line properly connected with
the cold water inlet?
y Is the water line pinched or bent?
Water line leaks in connection
y Are the water lines connected with the
faucets properly?
The tub does not rotate
y Is the door secured?
The washing machine drains slowly or not at
all
y Is the drain hose installed over 3 1/4 feet (1
m) beyond the end of the elbow bracket?
y Is the drain hose pinched or clogged inside?
y Is the drain hose frozen?
y Is the drain hose clogged with foreign
objects?
A power failure has occurred.
Control Error.
The water supply does not stop
y Do the water supply and the drain keep
repeating in turn?
The water level is not controlled
y Is the water level too low or high compared
with the size of the load?
The tub does not rotate
y Is the washing machine overloaded?
Possible Causes Solutions
y Rearrange items to help balance the load.
y Stuffed animals or mats can become
unbalanced during spinning and the
washing machine may fail to drain.
Rearrange the knitwear to help balance the
load and drain it again.
y Put one blanket in at a time.
y Turn on the faucets.
y If a faucet is frozen, thaw it with warm
water.
y If the inlet filter is clogged, clean it. (see
page 31)
y Connect the water line properly with the
cold water inlet. (see page 14)
y Check that the water lines are not pinched
or bent. Take extra care that water lines are
not twisted or pinched by other objects.
y Connect the water lines properly with the
faucets. (see page 14)
y Close and secure the door. If the message
keeps appearing, unplug the power and
contact your nearest LG service center.
y Lower the drain hose within 3 feet below
the end of the elbow bracket.
y Place the drain hose on a smooth surface
to prevent bending.
y If the drain hoses are frozen, thaw them in
warm water.
y Open the drain pump plug cap and remove
the dirt.
y Press the Power button to turn off the
washing machine and press it again to turn
it on.
y Unplug the power cord and contact your
nearest LG service center.
y Unplug the power cord and contact your
nearest LG service center
y The water level sensor is not working
correctly.
y Unplug the power cord and contact your
nearest LG service center.
y Rearrange the load size and restart the
washing machine.
y If the load size is big, the tub may not
rotate due to an overheated motor. Allow
the washing machine to stand for a while
and restart the cycle. Unplug the power
cord and contact your nearest LG service
center if the same error message appears.