LG WM3875HVCA Owner's Manual page 27

T roubleshooting guide
Problem
Water in the washer
drains slowly or not
at all, or the display
shows:
ERROR
NOT DRAINING.
CHECK THE DRAIN
HOSE & FILTER.
Washer fills with
water slowly or not
at all, or the display
shows:
ERROR
NO WATER
SUPPLY.
CHECK TAP
& HOSE.
Washer will not
turn on
Washer won't spin,
or the display
shows:
ERROR
THE DOOR IS
OPEN.PLEASE
CLOSE THE DOOR
COMPLETELY.
Door will not
unlock when cycle
is stopped or
paused
Possible Causes
• Drain hose is bent, pinched,
or clogged.
• The drain filter is clogged.
• Water supply taps are not
open fully.
• Water line hoses are kinked,
pinched, or bent.
• Water inlet filters are
clogged.
• Water pressure to tap or
house is too low.
• Power cord is not properly
plugged in.
• House fuse is blown, circuit
breaker has tripped, or
power outage has occurred.
• The door is not closed
properly.
• Interior temperature of
washer is too high.
• Water level in washer is too
high.
Solutions
• Make sure the drain hose is free of clogs,
kinks, etc., and is not pinched behind or
under the washer.
• Clean the drain filter. See the Care and
Cleaning section.
• Make sure that the water taps are open
fully.
• Make sure the hoses are not kinked or
pinched. Be careful when moving the
washer.
• Clean the inlet filters. See the Care and
Cleaning section.
• Check another faucet in the house to make
sure that household water pressure is
adequate.
• Make sure that the plug is plugged securely
into a grounded, 3-prong, 120-VAC, 60-Hz.
outlet.
• Reset circuit breaker or replace fuse. Do
not increase fuse capacity. If the problem is
a circuit overload, have it corrected by a
qualified electrician.
• Make sure that the door is closed properly
and press the START/PAUSE button. After
starting a cycle, it may take a few moments
before the drum begins to turn or spin. The
washer will not spin unless the door is
locked (DOOR LOCK will appear in the
display).
• If the door is closed and locked and the
open door error message is displayed, call
for service.
• The washer door has a safety lock to
prevent burns. Allow the washer to cool
until the DOOR LOCK indicator turns off in
the display.
• Allow the washer to complete the
programmed cycle, or select the Drain &
Spin cycle (see the page 19 for details) to
drain the water.
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