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service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a non-domes‐
tic environment i.e. professional use.
• Transportation damages. If a customer
transports the product to their home or
other address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer's delivery address, then
damage to the product that occurs during
this delivery will be covered by this guar‐
antee.
• Cost for carrying out the initial installation
of the IKEA appliance. However, if an IKEA
service provider or its authorized service
partner repairs or replaces the appliance
under the terms of this guarantee, the
service provider or its authorized service
partner will re-install the repaired
appliance or install the replacement, if
necessary.
• The appliance's serial number or warranty
seal has been removed or defaced.
How country law applies
Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law (ACL). You are entitled to a
replacement or refund for a major failure
and compensation for any other reasonably
foreseeable loss or damage.
You are also entitled to have the goods
repaired or replaced if the goods fail to be of
acceptable quality and the failure does not
amount to a major failure.
This guarantee is not intended in any way to
limit or exclude such rights and remedies
that you may have under law.
You can find out more information about the
Australian Consumer Law on the ACCC
website: www.accc.gov.au
Area of validity
This IKEA guarantee applies only to products
purchased and installed in AUSTRALIA .
What you must do to make a claim under
the guarantee:
To make a claim under the guarantee
contact IKEA after sales customer service
center at the above address, the IKEA
catalogue or refer to www.ikea.com.au for
your local store customer service phone
number, online email and opening times.
Please describe the problem that you are
facing with the appliance in detail along with
your product article number (8 digit code)
and date of purchase at the time of call
registration.
Please do not hesitate to contact the
dedicated after sales customer service
center for IKEA appliances to:
1. Make a service request under this guar‐
antee;
2. Ask for clarification on installation of the
IKEA appliance in the dedicated IKEA
kitchen furniture.
3. Ask for clarification on user manual con‐
tents and specifications of the IKEA ap‐
pliance.
To ensure that we provide you with the best
assistance, please read carefully the As‐
sembly Instructions and/or the User Manual
section of this booklet before contacting us.
How to reach us if you need our service
The IKEA after sales customer service centre
will assist you on the phone with basic
trouble shooting for your appliance at the
time of service call request. Please refer to
the IKEA catalogue or www.ikea.com.au and
select your local store for local store phone
numbers and opening times.
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