Troubleshooting Guide - Vodavi STARPLUS 2700 Series User Manual

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Troubleshooting Guide

If this telephone does not work properly, try the following
suggestions.
Condition
No Dial Tone
No Display
No information is shown
after the phone rings
Phone does not dial out
Phone does not ring
Incoming and outgoing
voice volume low
Caller ID Operation & Programming
Suggestion
Check all cabling to make sure that all
connections are secure and not damaged.
Check hook switch. Does it fully extend when
handset is lifted from cradle?
Check to make sure the phone is not on Hold.
Unplug the telephone an connect it to
another modular jack. If it still does not work,
and other telephones in your home are
working, the problem is with this phone.
Check the power plug.
Did you order Caller ID Service from your local
telephone company?
This unit requires that you subscribe to Caller
ID service in order to work.
Be sure to wait until the second ring before
answering.
Check the dial mode in the programming mode.
Is it set to tone, which may not be compatible
with your local dialing service.?
Are you using too many phones on one line?
The total REN of all phones on the same line
should not be greater than the maximum REN
for your calling area. (See FCC Registration
Information)
Are other phones off hook at the same time? If
so, this is normal condition as volume drops
when additional phones are used at once.