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If you do experience a problem with your Dimplex product please call the Helpline on 0844
879 3588 or visit http://www.dimplex.co.uk/about-us/contact-us/ and complete the online
form. For ROI please email serviceireland@glendimplex.com or call +353(0)1 842 833. We
will need details of your Dimplex product, its serial number and a description of the fault
which has occurred. You can find the model number and serial number for your Dimplex
product on the heaters side. Once we receive your information and proof of purchase we
will contact you to make the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Guarantee there may be a charge
to repair your product. However, we will contact you for agreement to any charges before
any chargeable service is carried out.
What is not covered by a Dimplex Guarantee?
The Dimplex Guarantee does not cover any of the following:
• Any fault or damage to your Dimplex product due to faulty materials or workmanship
occurring outside the two year Guarantee Period.
• Any fault or damage occurring to any pre-owned Dimplex product or to any other equipment
or property.
• Accidental damage to your Dimplex product or damage to your Dimplex product from
external sources (for example, transit, weather, electrical outages or power surges).
• Fault or damage to your Dimplex product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside
Dimplex's control.
© GDC Group Ltd. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior
permission in writing of Dimplex. A division of GDC Group Ltd.
The product complies with the European Safety Standards EN60335:2-30 and the European Standard Electromagnetic Compatibility (EMC)
EN55014:1, EN55014:2, EN61000:3-2 and EN61000:3-3 which cover the essential requirements of EMC Directive 2014/30/EU and the LVD
Directive 2014/35/EU.
8
Millbrook House, Grange Drive, Hedge End, Southampton,
Customer Helpline: 0844 879 3588
Fax: 0844 879 3583
aftersales@dimplex.co.uk
www.dimplex.co.uk
GDC Group Ltd.
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