Problem Solving - Russell Hobbs Steam & Clean Manual

PROBLEM
Reduced steam/no
steam is coming out
The indicator light is
not working
There is a peculiar
smell coming from the
unit
There is a
'clicking/bubbling/rat
tle' noise coming from
the steam mop when
in use
There is a puddle of
water/the mop pad is
not picking up dirt
Parts have
broken/need
replacing

PROBLEM SOLVING

POSSIBLE PROBLEM
1. Water tank may not be
filled.
2. The unit may not be
plugged in properly/the
fuse or breaker may not
be working.
3. Power dial is not
turned to 'on'.
1. The unit may not be
plugged in properly/the
fuse or breaker may not
be working.
1. First time using
product.
2. This is not the first
time the product has
been used.
1. The mop pad is
saturated and needs
changing.
1. Either the mop pad,
carpet glider, measuring
jug or handle have
broken or been lost.
2. None of the above
have broken but another
part has.
POSSIBLE SOLUTION
1. Make sure the water tank is filled. Refer to page 10 of
the instruction manual provided.
2. Verify the unit is plugged into an approved electrical
outlet and that the fuse or breaker is functioning properly.
Ensure you have waited at least 30 seconds for the water
to heat up.
3. Ensure the power dial is turned to the 'ON' position.
1. Verify the unit is plugged securely into an approved
electrical outlet and that the fuse or breaker is functioning
properly. Ensure the power dial is switched to 'ON'.
1. If this is the first time you are using the mop, continue
using the product. The smell may be due to new parts
being heated up for the first time.
2. Discontinue use if problem persists and contact
Customer Services using the details on the next page.
1. This is a normal occurrence due to the construction of
the product and its operational functionality.
1. Wash the mop pad, following cleaning and care
instructions provided on page 13 of the manual.
1. Call customer services or visit the website detailed at
the bottom of the next page.
2. Discontinue use and contact customer services using
the details on the bottom of the next page.
14