Warranty And Service - Symetrix SymNet Audio Matrix Control I/O Quick Start Manual

Quick Start Guide
Control I/O

Warranty and Service

The Symetrix Limited Warranty
Symetrix, Inc. expressly warrants that the product will be free
from defects in material and workmanship for eighteen (18)
months from the date the product is shipped from the factory.
Symetrix's obligations under this warranty will be limited to
repairing or replacing, at Symetrix's option, the part or parts
of the product which prove defective in material or workman-
ship within eighteen (18) months from the date the product
is shipped from the factory, provided that the Buyer gives
Symetrix prompt notice of any defect or failure and satisfac-
tory proof thereof. Products may be returned by Buyer only
after a Return Authorization number (RA) has been obtained
from Symetrix. Buyer will prepay all freight charges to return
the product to the Symetrix factory. Symetrix reserves the
right to inspect any products which may be the subject of any
warranty claim before repair or replacement is carried out.
Symetrix may, at its option, require proof of the original date of
purchase (dated copy of original retail dealer's invoice). Final
determination of warranty coverage lies solely with Symetrix.
Products repaired under warranty will be returned freight
prepaid via United Parcel Service by Symetrix, to any location
within the Continental United States. Outside the Continental
United States, products will be returned freight collect.
The foregoing warranties are in lieu of all other warran-
ties, whether oral, written, express, implied or statutory.
Symetrix, Inc. expressly disclaims any IMPLIED warran-
ties, including fitness for a particular purpose or mer-
chantability. Symetrix's warranty obligation and buyer's
remedies hereunder are SOLELY and exclusively as
stated herein.
This Symetrix product is designed and manufactured for use
in professional and studio audio systems and is not intended
for other usage. With respect to products purchased by
consumers for personal, family, or household use, Symetrix
expressly disclaims all implied warranties, including but
not limited to warranties of merchantability and fitness for
a particular purpose.
This limited warranty, with all terms, conditions and disclaim-
ers set forth herein, shall extend to the original purchaser and
anyone who purchases the product within the specified war-
ranty period.
Symetrix does not authorize any third party, including any
dealer or sales representative, to assume any liability or make
any additional warranties or representation regarding this
product information on behalf of Symetrix.
This limited warranty gives the buyer certain rights. You may
have additional rights provided by applicable law.
Note: Some Symetrix products contain embedded software
and may also be accompanied by control software intended
to be run on a personal computer. Said software is specifically
excluded from this warranty.
Limitation of Liability
The total liability of Symetrix on any claim, whether in contract,
tort (including negligence) or otherwise arising out of, con-
nected with, or resulting from the manufacture, sale, delivery,
resale, repair, replacement or use of any product will not
© 2003, Symetrix, Inc. All rights reserved. Printed in the United States of America. Symetrix Part Number 53CIOS-1A00. The information in this Quick
Start Guide is subject to change without notice. Symetrix, Inc. shall not be liable for technical or editorial errors or omissions contained herein; nor is
it liable for incidental or consequential damages resulting from the furnishing, performance, or use of this material. Mention of third-party products is
for informational purposes only and constitutes neither an endorsement nor a recommendation. Symetrix assumes no responsibility with regard to the
performance or use of these products. Under copyright laws, no part of this Quick Start Guide may be reproduced or transmitted in any form or by any
means, electronic or mechanical, without permission in writing from Symetrix, Inc. If, however, your only means of access is electronic, permission
to print one copy is hereby granted. Product names mentioned herein may be trademarks and/or registered trademarks of their respective owners.
To download the latest version of SymNet Designer, the Windows application that
controls all SymNet hardware, go to: www.symetrixaudio.com
exceed the price allocatable to the product or any part thereof
which gives rise to the claim. In no event will Symetrix be liable
for any incidental or consequential damages including but not
limited to damage for loss of revenue, cost of capital, claims
of customers for service interruptions or failure to supply,
and costs and expenses incurred in connection with labor,
overhead, transportation, installation or removal of products,
substitute facilities or supply houses.
Servicing the Control I/O
If you have determined that your Control I/O requires repair
services and you live outside of the United States please con-
tact your local Symetrix dealer or distributor for instructions on
how to obtain service. If you reside in the U.S. then proceed
as follows.
Return authorization
At the Symetrix factory, Symetrix will perform in-warranty or
out-of-warranty service on any product it has manufactured for
a period of three (3) years from date of discontinued manufac-
ture.
Before sending anything to Symetrix, please contact our
Customer Service Department for a return authoriza-
tion (RA) number. The telephone number is (425) 778-
7728. Additionally support is available via E-mail through
tech@symetrixaudio.com or via the web site
http://www.symetrixaudio.com.
In-warranty repairs
To get your Control I/O repaired under the terms of the war-
ranty:
1. Call us for an RA number (have the serial number, ship-
ping and contact information and description of the problem
ready).
2. Pack the unit in its original packaging materials.
3. Include your name, address, daytime telephone number,
and a brief statement of the problem.
4. Write the RA number on the outside of the box.
5. Ship the unit to Symetrix, freight prepaid. We do not accept
freight collect shipments.
Just do these five things, and repairs made in-warranty will
cost you only one way freight charges. We'll pay the return
freight.
If you don't have the factory packaging materials, we rec-
ommend using an oversize box. Wrap the unit in a plastic
bag, surround it with bubble-wrap, and place it in the box
surrounded by Styrofoam peanuts. Be sure there is enough
clearance in the box to protect the rack ears. We won't return
the unit in anything but Symetrix packaging for which we will
have to charge you. If the problem is due to operator misuse
or error, you will have to pay for both parts and labor. In any
event, if there are charges for the repair, you will pay for the
return freight. All charges will be COD unless you have made
other arrangements (prepaid, Visa or Mastercard).
Out-of-warranty repairs
If the warranty period has passed, you'll be billed for all neces-
sary parts, labor, packaging materials, and freight charges.
Please remember, you must call for an RA number before
sending the unit to Symetrix.
SymNet
TM
Audio Matrix
11/11