Philips BDP7303 User Manual page 62

Problem
You are not sure if the unit is
connected to the Internet.
Cannot use the BD-Live™ function
or Internet data does not download
properly.
Cannot add network services.
Cannot use Netflix service.
The picture quality of Netflix
streaming movie is poor.
Netflix streaming movie often stops
or starts buffering during playback.
Cannot use the VUDU™ service.
Cannot rent or buy movies / TV
shows on VUDU™.
The picture quality of VUDU™ movie
is poor.
VUDU™ movie often stops or starts
buffering during playback.
Can not use the YouTube™ service.
No sound with YouTube™.
The picture quality of the YouTube™
video is poor.
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• Do not attempt to repair the Blu-ray Disc™ player yourself. This may cause severe injury, irreparable damage to
your Blu-ray Disc™ player and void your warranty.
• Please have your Blu-ray Disc™ player model and serial number available before contacting us. These numbers
are available on the cabinet, as well as on the packaging.
EN
Perform the connection test. (refer to page 48)
Confirm that this unit is successfully connected to the Internet.
Confirm the BD-Live access level setting in the setup.
Connect a USB memory stick before inserting a disc. The USB memory stick
must have 1GB or more free space.
Confirm that the USB memory stick is properly connected to this unit.
Make sure that the USB memory stick connected to this unit is not write-
protected.
On this unit, the network services of Netflix, VUDU™, and YouTube™ are only
available.
Check to see if the network connection is properly made.
Visit www.Netflix.com on your PC and become a Netflix member.
Check your Internet connection speed.
Contact your Internet Service Provider. (You may need to improve the
broadband speed.)
Contact your Internet Service Provider. (You may need to improve the
broadband speed.)
VUDU™ is only available in the United States.
Check to see if the network connection is properly made.
You need to activate the VUDU™ account.
Log into your account at http://my.vudu.com and check your payment
information.
Check your Internet connection speed. You need speeds of at least 9 Mbps
to this player for high quality uninterrupted playback.
Check your internet speed. The following are the required connection
speeds for picture quality for uninterrupted streaming.
SD quality (1 Mbps - 2 Mbps), HD quality (2.25 Mbps - 4.5 Mbps),
HDX quality (4.5 Mbps - 9 Mbps).
Check to see if the network connection is properly made.
If this unit is connected to an AAC-compliant device, the sound may not be
output. In such cases, configure as follows:
"Setup" A "Audio" A "HDMI audio" A "LPCM".
You may experience frequent buffering, distorted pictures or no picture at
all depending on your network environment and internet traffic.
The picture and sound quality differ depending on the Internet Service
Provider.
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