BOWHEAD REACH Owner's Manual
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BOWHEAD REACH Owner's Manual

Adventure ebike
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Bowhead
REACH Adventure Ebike
OWNER'S MANUAL
Read this manual carefully as it contains important safety & maintenance
information.

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Summary of Contents for BOWHEAD REACH

  • Page 1 Bowhead REACH Adventure Ebike OWNER’S MANUAL Read this manual carefully as it contains important safety & maintenance information.
  • Page 2 Bike and the information presented in this publication. Depictions and/or procedures in this publication are intended for reference use only. Bowhead makes every effort to ensure the accuracy of its documentation and assumes no responsibility or liability if any errors or inaccuracies appear within.
  • Page 3 We take pride in bringing you a quality product that will offer years of enjoyment. Although your Reach comes pre-assembled in a crate, it has travelled a great distance to reach you and needs a bit of extra attention prior to riding. Please read and understand this manual fully before riding your Reach and check out our “how to”...

  • Page 4: Table Of Contents

    Contents Using this manual .................... 5 Post crate Pre-Ride check ................. 7 Adjusting for comfort and Safety................. 8 Tools and recommended torque values ..............11 Battery ......................13 Operation .....................18 Maintenance ....................25 Recommended Service Intervals ................28 Safety......................32 Troubleshooting .....................36 Warranty ......................38 P a g e...

  • Page 5: Using This Manual

    There are also factors we cannot control or anticipate in every situation or condition while riding. This manual makes no representations about the safe use of bikes under all conditions. If you have any questions, you should contact Bowhead immediately.
  • Page 6 WARNING Failure to heed the warnings and safety precautions contained in this manual can result in severe injury or death. Your REACH Adventure Ebike is not a toy and can be hazardous to operate. • Read this owner’s manual and review the safety information contained within.

  • Page 7: Post Crate Pre-Ride Check

    H4 & H5 Hex Key Now that your bike is un-packed, and you have checked to make sure you have all the required components (List 2 above) for your REACH, it is time for the pre-ride check! PRE-RIDE CHECK 1. Ensure you read and understand all hang tags attached to your bike. If you have any questions, please contact us via email at service@bowheadcorp.com.

  • Page 8: Adjusting For Comfort And Safety

    A 5 mm Hex Key should be used to loosen these screws. The entire seat assembly may now be slid forward and backward to reach a comfortable position. iii. After locating the seat in the...
  • Page 9 ADJUSTING THE FOOTREST POSITION Similar to the seat, the footrest may also be adjusted to an appropriate length for each individual user. It is secured in place by 2 screws. To move the footrest: The 2 screws located on either side of the footrest frame must be loosened.
  • Page 10 This is a critical safety step that you must not skip. If you do not own a torque wrench or do not have the skills to check the tightness of your hardware, consult a local, certified, reputable bike mechanic for help, or contact Bowhead. 10 |...

  • Page 11: Tools And Recommended Torque Values

    Pre-ride Safety checks and maintenance steps in the manual, consult a local, certified, reputable bike mechanic, or contact Bowhead at service@bowheadcorp.com. Damages resulting from incorrect torque settings will void your warranty.
  • Page 12 Rear Axle: 12Nm Steering pivot: Idler Gear: If you are installing accessories from Bowhead on to your REACH, any necessary instructions, important safety information, and torque specifications will come with your accessory and/or will be available online at https://www.bowheadcorp.com/info. 12 |...

  • Page 13: Battery

    WARNING Charging your battery with a charger other than one supplied by Bowhead and designed for your specific bike can cause damage to your bike’s electrical system or create a fire hazard.
  • Page 14 WARNING Using a damaged battery or charger can create additional bike damage or a fire hazard. Stop using your battery and charger and contact Bowhead immediately if any of the following occur: (1) Your battery or charger is physically damaged, non-functional, or performing...
  • Page 15 While pressing down on the self- locking tab, grab the handle mounted on the top of the battery case and pull upwards. iii. Once the case begins to move along the case slots it is no longer necessary to manually engage the tab.
  • Page 16 18), if experiencing noticeable range decline, if instructed to do so by Bowhead Customer Support, or up to once per month with frequent use as explained in “Recommended service intervals” on page 27. Do not perform battery balancing more than once per month.
  • Page 17 WARNING Charging your battery with a charger other than one supplied by Bowhead and designed for your specific bike can cause damage to your bike’s electrical system or create a fire hazard. Only use a battery charger designed for your bike and supplied by Bowhead.
  • Page 18 LONG-TERM BATTERY STORAGE If storing your bike from Bowhead for longer than two weeks at a time, follow the recommendations below to maintain the health and longevity of your battery. • Charge (or discharge) the battery to approximately 75% charge, which is the equivalent of approx.

  • Page 19: Operation

    GUARD AGAINST RUST, WATER DAMAGE, AND CORROSION Like any vehicle used outdoors, your Reach needs care to ensure it is not damaged by the elements. Follow these steps for a long, healthy life for your bike: •...
  • Page 20 IMPORTANT The throttle displays battery life in voltage (V) NOT percentage. This display will never reach 0V. It is strongly recommended that riders head back to a charging zone once the throttle display reads 72V. How the charger works Charging the battery should be at room temperature (±20°C/68°F).
  • Page 21 Off until controller cools down. 2. Clean or improve heatsink or fan. Motor did not start Motor did not reach 25 electrical RPM within 2 seconds of start-up. Hall sensor or phase wiring problem. Over temperature The controller temperature has exceeded 100℃.
  • Page 22 Store any damaged battery or charger in a safe location and, as soon as possible, recycle or otherwise dispose of it according to local rules. Contact Bowhead if you have any questions or to purchase a compatible replacement battery or charger.
  • Page 23 Stretch and secure the strap over flange. The tension in the strap is what secures it in place. BIKE RANGE The range on one charge strongly depends on several circumstances, such as (but not limited to): • Weather conditions such as ambient temperature and wind; •...
  • Page 24 • Avoid transporting bike(s) from Bowhead on a vehicle rack during rain, which may cause water damage to the electrical components and affect warranty. Contact Bowhead Customer Support if you have questions.

  • Page 25: Maintenance

    If you use replacement parts or accessories not tested or attempt to modify your bike in any way not recommended by Bowhead, you do so at your own risk.
  • Page 26 Ensure tires have good tread, have no bulges or excessive wear, and are free from any other damage. • Ensure rims run true and have no obvious wobbles, dents, or kinks. Contact Bowhead for support if unsure how to perform. •...
  • Page 27 “Recommended service intervals” on the next page. If you are not sure you have the experience, skills, and tools to perform safety checks and regular maintenance, consult a local certified, reputable bike mechanic for help, or contact Bowhead. After every ride •...

  • Page 28: Recommended Service Intervals

    Recommended Service Intervals Regular maintenance of any bike is key to ensuring the best possible performance and reducing wear and tear on systems. Ideal service intervals vary depending on use conditions. We generally recommend inspections, service, and necessary replacements be performed at the time and distance intervals described below, but you should have your bike serviced more frequently if you ride aggressively, with heavy payloads, or in harsh conditions.
  • Page 29 Replace cables and housings if necessary CHECKING BRAKES All vehicles, including your REACH, need reliable brakes. Test your brake levers, and brakes for proper functioning before every ride. If anything seems wrong, take your bike to a local, certified, and reputable bike mechanic, or refer to our Bowhead Customer Support (https://www.bowheadcorp.com/contact).
  • Page 30 TIRE AND WHEEL CARE The Bowhead REACH uses 2x 20’’ front wheels and a 26’’ rear wheel with inner tubes. The tires are designed for durability and safety for regular mountain biking activities. Wheels and tires need to be checked before each use for proper condition. Always replace tires and inner tubes with punctures, cuts, bulges, damage, or excessive wear before you ride.
  • Page 31 Aftermarket tires or inner tubes not provided by Bowhead may not be compatible with your wheels or the performance requirements of your REACH. Such tires can fail or create unsafe riding conditions, causing serious injury or death. Always use replacement tires and tubes that are sized to be compatible with your bike.

  • Page 32: Safety

    “Tools and recommended torque values” on page 10. After torquing the stem clamp bolts to the proper specification, perform the twist test again. If the handlebar still moves, contact Bowhead Customer Support. WARNING If you are not sure you have the experience, skills, and tools to correctly perform all steps...
  • Page 33 This vehicle may become less stable at speeds higher than those for which it is designed. Loss of control may occur at higher speeds. Do not install any non-Bowhead- approved accessory or modify the bike for the purpose of increasing speed or power. Any modifications or installation of non-Bowhead-approved accessories could create a substantial safety hazard and increase the risk of bodily injury.
  • Page 34 Failure to inspect and verify that the bike is in safe operating condition before operating increases the risk of an accident. Always perform the Safety checklists outlined in the Maintenance chapter before each use of your REACH to make sure it's in safe operating condition. Always follow the inspection and maintenance procedures and schedules described in this owner’s manual.
  • Page 35 CAUTION Operating this bike on public streets, roads or highways could result in a collision with another vehicle. Never operate the REACH on any public street, road or highway, including dirt and gravel roads (unless designated for offhighway use). TURNING IMPROPERLY Avoid sharp turns.

  • Page 36: Troubleshooting

    Inflate tires to recommended PSI Charge battery Low battery Balance the battery (see “Balancing the Battery discharged for long period battery” on page 16); contact Bowhead without regular charges Customer Support if range decline persists 36 | P a g e...
  • Page 37 Faulty, damaged, or aged battery Contact Bowhead Customer Support to replace battery. Disconnect and store damaged battery in a safe location and recycle or dispose of as soon as possible according to local rules Brakes rubbing Adjust the brakes Irregular...

  • Page 38: Warranty

    Your bike’s warranty and other binding legal terms (e.g., terms of purchase, etc.) are subject to change at any time. The warranty period begins at the date of receipt of the Reach by the customer. The latest version of the warranty terms is available at https://www.bowheadcorp.com/legal.

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