ViewSonic CDE6520-W User Manual
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ViewSonic CDE6520-W User Manual

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CDE6520/CDE7520/CDE8620
CDE6520-W/CDE7520-W/
CDE8620-W
Commercial Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection
box in the upper right corner of our website. "Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual"
Model No. VS17908/VS17909/VS17910

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  • Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
  • Page 2 At ViewSonic, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic product you have chosen will serve you well.
  • Page 3 Compliance Information This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit. FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 4 ® energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency. As an ENERGY STAR Partner, ViewSonic is determined to meet the ENERGY STAR Guidelines ® ® and mark all certified models with the ENERGY STAR logo.
  • Page 5 Safety Precautions FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR: • DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks. Refer all servicing to qualified service personnel.
  • Page 6 CAUTION: Immediately unplug your monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions: • When the power supply cord or plug is damaged. • If liquid has been spilled, or objects have fallen into the monitor. •...

  • Page 7: Table Of Contents

    10.1. Cleaning ........34 4.2. Watch the Connected Video 10.2. Troubleshooting ......35 Source .......... 10 11. Technical Specifications ....36 Launcher..........11 11.1. CDE6520/CDE6520-W ....36 5.1. Setting ...........11 11.2. CDE7520/CDE7520-W ....38 5.2. Ethernet .........11 11.3. CDE8620/CDE8620-W ....40 5.2.1. DHCP .......11 5.2.2.
  • Page 8 12.2.3. Command Message Reference ......43 12.3. Protocol ........43 12.3.1. Set-Function Listing ..43 12.3.2. Get-Function Listing ..47 12.3.3. Remote Control Pass-through mode ....... 51 13. Other Information ....... 53 Customer Support......... 53 Limited Warranty ........54 Mexico Limited Warranty ...... 56...
  • Page 9 Product disposal at end of product life ViewSonic respects the environment and is committed to working and living green. Thank you for ® being part of Smarter, Greener Computing. Please visit the ViewSonic website to learn more. ® USA & Canada: http://www.viewsonic.com/company/green/recycle-program/ Europe: http://www.viewsoniceurope.com/eu/support/call-desk/...

  • Page 10: Unpacking And Installation

    Unpacking and Installation 1.1. Unpacking • This product is packed in a carton, together with the standard accessories. • Any other optional accessories will be packed separately. • Due to the size and weight of this display it is recommended for two people to move it. •...

  • Page 11: Mounting On A Wall

    For use only with UL Listed Wall Mount Bracket with minimum weight/load: W Kg. Model Name W (kg) Model Name W (kg) CDE6520/CDE6520-W 22.95 CDE8620/CDE8620-W 50.4 CDE7520/CDE7520-W 29.3 5. Portrait is not allowed. 1.4.1. VESA Grid Model Name...
  • Page 12 Ventilation Requirements for enclosure locating To allow heat to disperse, leave space between surrounding objects as shown in the diagram below. 100 mm 100 mm 100 mm 100 mm NOTES: When installing the display on a wall, proper installation. We accept no liability for installations not performed by a professional technician.

  • Page 13: Parts And Functions

    Parts and Functions 2.1. Control Panel Press to On or Off the display. Press the MENU key to enter the main menu, and it confirms the operation in the SOURCE menu. Press the INPUT key to enter the input source menu, and to select the signal source. MENU It is used to confirm the operation under the operations.

  • Page 14: Input/Output Terminals

    2.2. Input/Output Terminals AUDIO OUT SPDIF HDMI 1 (ARC) HDMI 2 DisplayPort RS232 PC LINE IN USB 3.0 USB 1 USB 2 10 11 12 MAIN POWER SWITCH PC LINE IN Switch the main power on/off. Audio input from VGA source (3.5mm stereo phone). AC IN USB PORT 3.0/ USB 2.0 PORT...

  • Page 15: Remote Control

    2.3. Remote Control ] button Power on/off 2.3.1. General functions [INPUT] button Input Source selection [ P.MODE ] button Image adjustment menu for HDMI/DP/VGA [ S.MODE ] button Audio adjustment menu for HDMI/DP/VGA [NUMERIC] buttons Numbers keypad [ASPECT] button Adjust aspect ratio for HDMI/DP/VGA [VOL +/-] button Volume +/- 1 [SLEEP] button...

  • Page 16: Inserting Batteries In The Remote Control

    2.3.2. Inserting batteries in the remote control The remote control is powered by two 1.5V AAA batteries. To install or replace batteries: 1. Press and then slide the cover to open it. 2. Align the batteries according to the (+) and (–) indications inside the battery compartment.

  • Page 17: Connecting External Equipment

    Connecting External Equipment 3.1. Connecting External Equipment (DVD/VCR/VCD) 3.1.1. Using DispalyPort video input DVD / VCR / VCD DP Out DVD / VCR / VCD [DP IN] HDMI Out HDMI 1 HDMI 2 (ARC) 3.1.2. Using HDMI video input [HDMI IN] DVD / VCR / VCD HDMI Out HDMI 1...

  • Page 18: Using Hdmi Input

    3.2.2. Using HDMI input HDMI 1 HDMI 2 (ARC) HDMI Out [HDMI IN] 3.2.3. Using VGA input Audio Out DP Out HDMI 1 HDMI 2 (ARC) PC LINE IN [AUDIO OUT] Audio In HDMI Out [VGA Audio IN] [HDMI IN] Stereo Amplifier [VGA IN] 3.3.

  • Page 19: Operation

    Operation 4.1.4. System Mode Select system to select Normal mode, Security NOTE: The control button described in this section Mode or Disable Embedded OS. is mainly on the remote control unless • Normal Mode: The embedded screen sharing specified otherwise. apps will run normally.

  • Page 20: Launcher

    Launcher 5.2.1. DHCP DHCP mode: Press HOME button on remote control to show (1) Cannot modify IP Address, Netmask, DNS the Launcher screen. Address and Gateway. (2) If connect successfully, it will display current network configuration. 5.1. Setting Main items: (1) Network (2) Device 5.2.2.

  • Page 21: Wireless Hotspot

    5.3.1. Wireless Hotspot 5.4. Device Divide into 4 groups: Signage Display/System Enable Wi-Fi hotspot to share internet connection Tools/Display/Apps with your devices. (1) Signage Display 5.3.2. Miracast Enable Miracast to cast your device screen to display. A. General settings B. Source settings C.

  • Page 22: General Settings

    5.4.2. Source Settings (4) Apps A. Display applications information. 1. Custom App User can set up the application for Customer Source. If set up customer APK, PD will open customer app when switch source to Customer mode. If no set up customer APK, PD will show Launcher screen when switch source to Customer mode.

  • Page 23: Security

    1. External Storage Enable: USB External Storage Lock. Note: Disable: USB External Storage Unlock. If no viewsonic folder exists in USB, it will be created automatically. 2. Unknown sources Enable: Allows install unknown APK. Disable: Don’t allows install unknown APK.

  • Page 24: Clone

    5.4.7. Clone 5.4.10. WallPaper Clone media file from Internal viewsonic folder. For user to select wall paper. 1. The cloned folder name under AutoPlayFiles folder 2. Clone Source (1) Internal storage From internal folder \AutoPlayFiles (2) USB From USB root\AutoPlayFiles 3.

  • Page 25: About

    5.5.2. About 5.5.2.2. Online System updates Online system update can select Main info in About: (1) Auto Update: Similar with Windows update. (1) Local System updates when you press the power button to turn off (2) Online System updates the display, system will automatically check (3) Legal information if there is a new version.If yes, the system (4) Android version...

  • Page 26: Osd Menu

    OSD Menu 6.1. Settings An overall view of the On-Screen Display (OSD) 6.1.1. Picture menu structure is shown below. You can use it as a reference for further adjusting your display. Brightness Adjust the overall image and background screen Navigating the OSD menu using the remote brightness.

  • Page 27: Screen Menu

    RGB Range Screen reset Select the mode to display the HDMI or DVI signal Reset all settings in the Screen menu to factory according to their signal format depending on their preset values. source device. 6.1.3. Audio menu • {Auto} - Auto detection signal format. •...

  • Page 28: Time

    Audio reset • Days of the week: Set Sunday, Monday,Tuesday, Wednesday, Thursday, Reset all settings in the Audio menu to factory Friday, Saturday. preset values. • Every week: Set lifecycle. • Back: Does not change schedule data. 6.1.4. Time • Save: Save schedule data.
  • Page 29 Choose to turn on or off the wake on LAN function. animation ViewSonic logo will show. Choose from : {Off} / { On} 2. If Log set to OFF, neither ViewSonic logo nor animation logo will not show. Monitor ID 3.

  • Page 30: About

    Factory reset 3. Plug in USB Flash drive to USB port and it will copy the media content to internal storage. Reset all settings in the OSD menus of {Picture}, {Screen}, {Audio}, {Time}, and {Advanced} to the factory preset values. Advanced option reset Reset all settings in the Advanced menu to factory preset values.

  • Page 31: Vcastreceiver & Vcastsender Service

    Please enter the on-screen PIN-code to connect to the ViewBoard. • Ports: TCP 56789, 25123, 8121 & 8000 UDP 48689, 25123 • Port and DNS for activation: Port: 443 DNS: https://vcastactivate.viewsonic.com • OTA service: Server Port: TCP443 Server FQDN Name: https://vcastupdate.viewsonic.com...
  • Page 32 vCastReceiver A dual band wireless access point (5G) is preferred Connect to in-room wireless access point via Ethernet Cable Connect to the same network (Local Area Network), select 5G mode for optimal casting...

  • Page 33: Airplay Service

    7.3. Airplay Service Please ensure that DNS is enabled on the network/access point/wireless controller. Network information • Ports: TCP 51040, 51030, 51020 & 51010 UDP 5353 (mDNS to broadcast Airplay) • How to verify Airplay is broadcasting: 1. Ensure that your iOS device and ViewBoard® are connected to the same subnet network. 2.

  • Page 34: Chromecast Service

    7.4. Chromecast Service ViewBoard® Cast software supports native Chromecast screen sharing via the Chrome browser casting respectively with the Chromecast feature enabled. Please ensure that mDNS is enabled on the network/access point/wireless controller (where applicable). Network information • Ports: TCP 8008 & 8009 UDP 5353 (mDNS to broadcast CCast) •...

  • Page 35: Sweeper

    7.5. Sweeper Select the icon to launch the Sweeper application and clear unnecessary data and unwanted files. Advanced Settings can also be customized to the user’s needs.

  • Page 36: Folders

    7.6. Folders 1. Storage Device Display Select the appropriate storage device. 2. Icons Item Description Exit Click to exit. Sort Click to sort file. Thumbnail Click to display file by thumbnail mode. List Click to display file by list mode. Select Click to select file.

  • Page 37: Wps Office

    7.7. WPS Office Create, edit, and view Documents, Memos, Presentations, and Spreadsheets.

  • Page 38: Supported Media Formats

    Supported Media Formats USB Multimedia Codec Formats Type File Type Codec Ability Max Resolution: 8000×8000 Min Resolution : 4x4 Max Resolution: 8000×8000 Min Resolution : 4x4 Max Resolution: 8000×8000 Photo Min Resolution : 4x4 JPEG/JPG Note: Progressive support 4000×4000; baseline support 8000x8000 Max Resolution: 8000×8000 Min Resolution : 4x4 Max Solution: 1920*1088 30...
  • Page 39 Max Solution: 3840*2160 30 H.264 Audio: GAAC,PCM Max Solution: 3840*2160 60 H.265 Audio: GAAC,PCM .mov Max Solution: 1920*1088 30 MPEG-4 Audio: GAAC,PCM Max Solution: 1920*1080 30 MJPEG Audio: GAAC,PCM Max Solution: 3840*2160 30 H.264 Audio: GAAC Max Solution: 3840*2160 60 .mp4 H.265 Audio: GAAC...

  • Page 40: Input Mode

    Input mode Graphic Resolution: Active Resolution Standard Refresh Rate H Frequency Pixel Rate Stand for Resolution (V Frequency/Hz) (KHz) (MHz) Mode H Pixels V Lines 59.941 31.469 25.175 VESA 72.810 37.861 31.500 VESA 75.000 37.500 31.500 VESA 70.080 31.467 28.320 85.038 37.927 35.500...
  • Page 41 23.976 53.946 296.703 VESA 24.000 54.000 297.000 VESA 3840 2160 25.000 56.250 297.000 VESA 29.970 67.430 296.703 VESA 30.000 297.000 67.500 VESA HD Resolution: Active Resolution Refresh Rate H Frequen- Standard Pixel Rate Stand for Video (V Frequency/ Resolution (MHz) Mode H Pixels V Lines...
  • Page 42 3840 2160 23.976 53.946 296.703 3840 2160 24.000 54.000 297.000 3840 2160 25.000 56.250 297.000 HDMI/DP 3840 2160 29.970 67.430 296.703 3840 2160 30.000 67.500 297.000 3840 2160 50.000 112.500 594.000 3840 2160 60.000 135.000 594.000 • The PC text quality is optimum in HD 1080 mode (1920 x 1080, 60Hz). •...

  • Page 43: Cleaning And Troubleshooting

    10. Cleaning and Troubleshooting 10.1. Cleaning When Using the Display • Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the display is usually very hot due to the high temperature of exhaust air being released through the ventilation holes.

  • Page 44: Troubleshooting

    10.2. Troubleshooting Problems Possible causes Solutions The Power indicator does not A. the monitor is not powered on A. Check if the power cord is come on connected, and switch ON the monitor. The Power indicator is on, but A. The Video wire is detached or A.

  • Page 45: Technical Specifications

    Technical Specifications 11.1. CDE6520/CDE6520-W Display: Item Specifications Screen Size (Active Area) 165 cm / 65 inch Aspect Ratio 16:9 Number of Pixels 3840 (H) x 2160 (V) Pixel Pitch 0.372 (H) x 0.372 (V) [mm] Displayable Colors 10bit, 1.07 Billion colors Brightness 450 cd/m²...
  • Page 46 Environmental Condition: Item Specifications Operational 0 ~ 40°C Temperature Storage -10 ~ 60°C Operational 20 ~ 80% RH (No condensation) Humidity Storage 10 ~ 80% RH (No condensation) Operational 0 ~ 3,000 m Altitude Storage 0 ~ 3,658 m Internal Speaker: Item Specifications Type...

  • Page 47: Cde7520/Cde7520-W

    11.2. CDE7520/CDE7520-W Display: Item Specifications Screen Size (Active Area) 191 cm / 75 inch Aspect Ratio 16:9 Number of Pixels 3840 (H) x 2160 (V) Pixel Pitch 0.4296(H) × 0.4296 (W) [mm] Displayable Colors 10bit, 1.07 Billion colors Brightness 450 cd/m² Contrast Ratio (Typical) 1200:1 Viewing Angle...
  • Page 48 Environmental Condition: Item Specifications Operational 0 ~ 40°C Temperature Storage -10 ~ 60°C Operational 20 ~ 80% RH (No condensation) Humidity Storage 10 ~ 80% RH (No condensation) Operational 0 ~ 3,000 m Altitude Storage 0 ~ 3,658 m Internal Speaker: Item Specifications Type...

  • Page 49: Cde8620/Cde8620-W

    11.3. CDE8620/CDE8620-W Display: Item Specifications Screen Size (Active Area) 218 cm / 86 inch Aspect Ratio 16:9 Number of Pixels 3840 (H) x 2160 (V) Pixel Pitch 0.4935(H) × 0.4935 (W) mm [mm] Displayable Colors 10bit, 1.07 Billion colors Brightness 450 cd/m2 Contrast Ratio (Typical) 1200:1...
  • Page 50 Environmental Condition: Item Specifications Operational 0 ~ 40°C Temperature Storage -10 ~ 60°C Operational 20 ~ 80% RH (No condensation) Humidity Storage 10 ~ 80% RH (No condensation) Operational 0 ~ 3,000 m Altitude Storage 0 ~ 3,658 m Internal Speaker: Item Specifications Type...

  • Page 51: Rs232 Protocol

    12. RS232 Protocol 12.1. Introduction This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial Display and PC or other control unit with RS232 protocol. The protocol contains three sections command: • Set-Function •...

  • Page 52: Command Message Reference

    12.2.3. Command Message Reference PC sends to Monitor command packet followed by “CR”. Every time PC sends control command to the Monitor, the Monitor shall respond as follows: 1. If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh) 2.
  • Page 53 Example2: Set Brightness as 176 for Commercial Display-02 and this command is NOT valid Send (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x73 0x24 0x31 0x37 0x36 0x0D 0x32 Reply (Hex Format) Command Name Length Type 0x30 0x34...
  • Page 54 Brightness 000 ~ 100 900:Bright down (-1) 901: Bright up (+1) *3.1.1 *3.2.0 Backlight 000 ~ 100 1. For Android platform whose main mode is con- trolled by backlight and the other sources are controlled by brightness. 2. Derived from Color cali- bration.
  • Page 55 Optional function Set Function Length Command Command Value Range Comments Type Code Code (Three ASCII (ASCII) (ASCII) (Hex) bytes) Contrast 000 ~ 100 Sharpness 000 ~ 100 Color & 000 ~ 100 Tint ‘ 000 ~ 100 Backlight 000: Off On_Off *3.2.3 001: On...

  • Page 56: Get-Function Listing

    12.3.2. Get-Function Listing The PC can interrogate the Commercial Display for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000 Get-Function description: Length: Total Byte of Message excluding “CR”.
  • Page 57 Reply (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x72 0x62 0x30 0x36 0x37 0x0D 0x35 Example2: Get Brightness from Commercial Display-05, but the Brightness command ID is error and it is NOT in the command table. Send (Hex Format) Command Name...
  • Page 58 Get function table: Basic function Get Function Length Command Command Response Comments Type Range (ASCII) Code Code (Three ASCII (ASCII) (Hex) bytes) Get-Bright- 000 ~ 100 ness Get-Back- 000 ~ 100 1. For Android platform *3.2.0 light whose main mode is con- trolled by backlight and the other sources are controlled by brightness.
  • Page 59 Get-Thermal 000~100: 0~+100 deg C -01~-99: -1~-99 deg C Get-Opera- 1. Accumulated hours in *3.2.0 tion hour 6-digit integer (000,001~ *3.2.0 999,999) 2. Can not be reset when FW update and Factory *3.2.2 initiation 3. Reply in new 32-byte *3.2.0 format Get-Device Reply in new 32-byte...

  • Page 60: Remote Control Pass-Through Mode

    Optional function Get Function Length Command Command Response Range Comments Type (ASCII) Code Code (Three ASCII (ASCII) (Hex) bytes) Get-Contrast 000 ~ 100 Get-Sharp- 000 ~ 100 ness Get-Color 000 ~ 100 Get-Tint 000 ~ 100 Get-Backlight 000: Off *3.2.3 On_Off 001: On Get-Date:...
  • Page 61 NOTE: Code (HEX) This IR-pass-through code is different from the RCU key code. Special control sequence for POWER key under IR-pass through mode. 2-1. When Commercial Display is OFF and receives the IR POWER code: Commercial Display will turn itself on, then forward the POWER code to the host via RS232.

  • Page 62: Other Information

    For technical support or product service, see the table below or contact your reseller. NOTE: You will need the product serial number. Country/ Region Website Country/ Region Website Asia Pacific & Africa Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/ 中国 (China) www.viewsonic.com.cn 香港 (繁體中文) www.viewsonic.com/hk/ Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/...

  • Page 63: Limited Warranty

    If a product proves to be defective in material or workmanship during the war- ranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.
  • Page 64 Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be li- able for: 1. Damage to other property caused by any defects in the product, damages based upon inconvenience,...

  • Page 65: Mexico Limited Warranty

    Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Page 66 FOR USA SUPPORT: ViewSonic Corporation Av Ferrocarril Sonora #3780 L-C 10 Pointe Dr. Suite 200. Brea, CA. 92821 UY.S.A Col 20 de Noviembre Tel: 800-688-6688 Tijuana, Mexico E-Mail: http://www.viewsonic.com 4.3: ViewSonic Mexico Limited Warranty Page 2 of 2 CD_LW02 Rev. 1A 06-25-07...

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