ViewSonic CDE12 User Manual
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ViewSonic CDE12 User Manual

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CDE12
Commercial Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User
Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right
corner of our website.
Model No. VS19127 | VS19128 | VS19129 | VS19130
P/N: CDE4312 | CDE5512 | CDE6512 | CDE7512

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Summary of Contents for ViewSonic CDE12

  • Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
  • Page 2 At ViewSonic®, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic® product you have chosen will serve you well.
  • Page 3 Do not place any heavy objects on the device or connection cables. • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device. •...
  • Page 4 • When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over. • Disconnect the power plug from the AC outlet if the device is not being used for a long period of time. •...
  • Page 5 CAUTION: Immediately unplug your device from the wall outlet and refer servicing to a • When the power supply cord or plug is damaged. • If liquid has been spilled onto or objects have fallen into the unit. • If the unit has been exposed to moisture. •...

  • Page 6: Table Of Contents

    Contents Safety Precautions ............3 Contents ..............6 Introduction ..............9 Package Contents ....................9 Wall Mounting Specifications (VESA) ..............10 CDE4312 ........................ 10 CDE5512 ........................ 11 CDE6512 ........................ 11 CDE7512 ........................ 12 Product Overview ....................13 CDE4312 ........................ 13 CDE5512 ........................ 14 CDE6512 ........................
  • Page 7 Using Your Display ............. 28 Powering On/Off Your Display ................28 Initial Launch Setup ....................29 Home Screen ......................31 General Settings ....................32 Network ......................... 33 Device ........................36 System ........................43 General Settings Menu Tree ................. 45 On-Screen Display (OSD) Menu ................46 Navigating the OSD Menu using the Remote Control ...........
  • Page 8 Appendix ..............69 Specifications ......................69 USB Media Support Format ..................71 Photo ........................71 Video ........................71 Audio ........................75 Subtitle ........................81 Timing Table ......................82 HDMI PC ........................ 82 HDMI ........................82 Type-C ........................83 Troubleshooting ....................85 Maintenance......................87 General Precautions ....................87 Cleaning the Screen ....................

  • Page 9: Contents

    Package Contents Aspect Power Cable (1.8 m/5.9 ft) HDMI Cable (1.8 m/5.9 ft) Remote Control AAA Battery x 2 CDE4312/CDE5512/CDE6512/CDE7512 Commercial Display Quick Start Guide FRAGILE (For CDE6520/CDE7520) USB1 USB3.0 USB2 RS-232 Adapter Wall Mount Screw x 4 Compliance Statement Quick Start Guide LCD Display EKd The power cord and video cables included in your package may vary...

  • Page 10: Cde4312

    EKd W building materials, please contact your nearest dealer. CDE4312 Model s^ ^ CDE4312 200 x 200 mm M6 x 12 mm EKd Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

  • Page 11: Cde5512

    CDE5512 Model s^ ^ CDE5512 200 x 200 mm M6 x 12 mm EKd Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display. CDE6512 Model s^ ^ CDE6512 300 x 200 mm M8 x 16 mm...

  • Page 12: Cde7512

    CDE7512 Model s^ ^ CDE7512 600 x 400 mm M8 x 16 mm EKd Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

  • Page 13: Cde4312

    CDE4312 Front Panel Rear Panel VOL+ VOL- SOURCE MENU Control Panel I/O Panel...

  • Page 14: Cde5512

    CDE5512 Front Panel Rear Panel Control Panel I/O Panel...

  • Page 15: Cde6512

    CDE6512 Front Panel Rear Panel I/O Panel Control Panel...

  • Page 16: Cde7512

    CDE7512 Front Panel Rear Panel Control Panel I/O Panel...

  • Page 17: Control Panel

    Control Panel CDE4312 & CDE5512 CDE6512 CDE7512 Number • W • In the OSD menu, press the sK> sK> key to adjust the value of the selected item. • Adjust the volume level. • Press the ^KhZ key to enter the input source menu, and press , , to select the signal source.

  • Page 18: Hdmi Connection

    / K W Number Port AC IN AC power input. Audio Out Audio output to an external speaker. interface. SPDIF Serial interface; used for mutual transfer of data RS-232 between devices. Audio/Video Audio and video input; connect with a media device. Connect USB devices such as hard disks, keyboard, USB 2.0 mouse, etc.
  • Page 19 Number Screen capture Back to the Launcher screen Back/Return to the previous page Increase/Decrease the Volume Number Keypad • Z • Green ^ • z & •  > K< Freeze screen Mute/Unmute Increase/Decrease Brightness Blank Screen Aspect...
  • Page 20 Remove the cover on the rear of the remote control. Replace the cover by aligning it with the slot on the remote control and snapping the latch shut. t ZE/E' d type. EKd • It is recommended that you do not mix battery types. •...
  • Page 21 ° 6 meters, 30 control’s signal to the receiver. Aspect...
  • Page 22 h^ d h^ d Connect a USB Type-C cable from your external device to the Type-C port on the display. ,D/  ,D/ Connect an HDMI cable from your external device to the HDMI port on the display. 22 22...
  • Page 23 or C When you use a RS-232 serial port cable to connect your display to an external K K s...
  • Page 24 your display. h^ W USB port. US C Networking and Modem cables LAN port. or C...
  • Page 25 t & D Screw Screw t & 1. Remove the Wi-Fi module cover on the display (if applicable). 1. Insert the Wi-Fi module into the Wi-Fi module slot along the tracks. 2. Secure the module with two screws.
  • Page 26 ,D/ 3. Connect an HDMI cable to the ,D/ ports on your display and peripheral device. button on the display to turn the screen on. /EWhd button on the remote control and switch to the “HDMI” input source. 1.  AV ports on your display and peripheral device.
  • Page 27 Your external audio device(s) can be connected in any of the following 1. Connect an audio cable from the port on the display to your external speaker. button on the display to turn the screen on. ^W/& 1.  ^W/& port on the display to your sound button on the display to turn the screen on.
  • Page 28 Using Your Display K K z 1. Ensure the power cord is connected, plugged into a power outlet, and the power EKd The AC IN socket is located at the rear, and the Power Switch is located VOL+ VOL- SOURCE MENU CDE4312 CDE5512 CDE6512...
  • Page 29 > 1. Select your Language: 2. ^ > E...
  • Page 30 3. Select your Time Zone to set the Date and Time, or toggle h Time 4. Select your preferred System Mode:...
  • Page 31 From the , EKd Press the Home the ,...
  • Page 33 t & t Ethernet •  EKd • DHCP...
  • Page 34 t & •  t & • t & EKd t & •  • ^...
  • Page 35 Miracast •  • ...
  • Page 37 Signage Display Signage Display Name Boot Logo •  • ^ EKd Ensure “Boot on logo” in the the OSD Menu is set to “User” to be able to select a...
  • Page 38 Custom App Custom App is setup, the display will open the App when the EKd Unknown Sources...
  • Page 39 System Tools Internal Storage USB Storage Factory Reset...
  • Page 40 EKd • d & • & Clone & Source Target Select Internal Storage or USB as the target for the copied...
  • Page 41 Display & Wallpaper...
  • Page 42 Apps • s • ...
  • Page 43 Date & Time...
  • Page 44 About > < <...
  • Page 45 Main Menu Enable/ Disable Ethernet MAC Address Enable/ Disable t & t & Enable/ Disable Enable/Disable Miracast Detail Signage Display Name Boot Logo Signage Display Custom App Security Unknown Sources Clear Storage Internal Storage USB Storage Reset Factory Reset System Tools Import Signage Clone Clone Media Files...
  • Page 46 K^ D K^ D 1. On the remote control, press the ^ K^ D T/S/W/X 2. h 3. Press the  4. Press the ^ K^ D...
  • Page 47 K^ D Main Menu Brightness Contrast Sharpness Tint Color Color Temperature Picture Mode Overscan RGB Range Flicker Free Blue Light Filter Gamma Set Picture Reset Clock Clock Phase Zoom Mode Auto Adjust Screen Reset Balance Treble Bass Mute Audio Out Sync >...
  • Page 48 Main Menu Date and Time Schedule Time Slide Show Interval K^ d K^ / Time Reset Panel Saving Power Save Power LED Light Boot on Source Boot on Logo No Signal Standby ,D/ USB Cloning USB Auto Play Switch On State Monitor ID Language Factory Reset...
  • Page 49 darkest parts of the picture and change the amount of black Color RGB Range & & > &...
  • Page 50 Full Real...
  • Page 51 Treble Bass >...
  • Page 52 Time K^ D K^ d K^ /...
  • Page 53 tK> Mode 2 tK> tK> > > > > User , then the & Let the display detect and display available input sources...
  • Page 54   ,D/ That is, if a device that also supports CEC is connected to the ,D/ ,D/ h^  K^ D USB storage to the display’s internal storage then play the Forced On Last Status > E tK> tK> EKd >...
  • Page 56 The vCastReceiver app, will allow the ViewBoard® to receive vCastSender laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, •  • Connected devices will show up under “Device List” on the same subnet • If the device does not show up under “Device List”, users will need to key-in the •...
  • Page 57 > W/E  >...
  • Page 58 Scan the QR Code that is shown on the display to download directly from the >...
  • Page 60 & Exit Click to exit. Thumbnail Click to display file by thumbnail mode. List Click to display file by list mode. Select Click to select file. Add Folder Click to add folder. Copy Click to copy file. Paste Click to paste file. Click to cut file.
  • Page 61 & Documents Office files Images Image files Videos Video files Audio Audio files Archives Compressed file Apk files...
  • Page 62 RS-232 Protocol >& • ^ & • ' & • Z EKd  >& 1.  ^h W D 2. h 3. W ^h W Remark & ^h W frame Item Remark...
  • Page 63 > E , >& 1.  W  Z: 2. W Remark /  & /  & /  & /  & frame > E  Ethernet dW /W tK> W > >& Z  1. / 2. /...
  • Page 64 Protocol & > & & & > LFD ID >& / & ^// Value[1~3]: ^// & & s”) Name > Value1 Value2 Value3 order Name > order EKd t...
  • Page 65 & Name > Value1 Value2 Value3 & Name > & Name > Value1 Value2 Value3 & Name >...
  • Page 66 & & & > ID  o ro 2 For E o 00 ro ) o ro r o r o ro 2 D r Co or...
  • Page 67 & > ID  000 00 007 E Disable Enabled o ro 000 D Pass through Co ro 2 2 or...
  • Page 68 & & > ID  Co r Co or Co or 002 Co 000 F ( 6 ) 000 E (20) 7 (20) r or...
  • Page 69 Appendix Item CDE4312 CDE5512 CDE6512 CDE7512 P/N. CDE4312 CDE5512 CDE6512 CDE7512 VS19127 VS19128 VS19129 VS19130 43” 55” 65” 75” 2 x HDMI (v. 2.0, HDCP 2.2) 1 x USB Type C 1 x AV 1 x RS-232 2 x USB Type A (2.0) 1 x RJ45 Module Chip...
  • Page 70 Item CDE4312 CDE5512 CDE6512 CDE7512 Physical 972.55 x 1243.71 x 1461.4 x 1683.8 x (W x H x D) mm 566.02 x 722.31 x 843.2 x 80.4 965.3 x 71.3 (w/o stand) 82.55 79.75 Physical 38.29 x 48.96 x 57.54 x 33.2 66.3 x 38.0 (W x H x D) in 22.28 x 3.25...
  • Page 71 h^ D & Base-line 1920 x 1080 JPEG Progressive 1024 x 768 non-interlace 1920 x 1080 Interlace 1920 x 1080 15360 x 8640 MKV(.mkv) 4096 x 2176 @60fps 100Mbps WebM(.webm) MP4(.mp4, .mov) 3GPP(.3gpp, .3gp) MEPG transport stream (.ts, .trp, .tp) MKV(.mkv) HEVC/H.265 4096 x2176 @60fps...
  • Page 72 MP4(.mp4, .mov) 3GPP(.3gpp, .3gp) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, 1920 x 1080 MPEG4 40Mbps .MPEG) @120fps MKV(.mkv) WebM(.webm) &>s AVI(lavi) ASF(.asf) WMV(.wmv) OGM(.ogm) ASF(.asf) AVI(.avi) DivX(.divx) DivX 3.11 MKV(.mkv) Divx 4.12 1920 x 1080 40Mbps MP4(.mp4, .mov) DivX 5.x...
  • Page 73 3GPP(.3gpp, .3gp) ASF(.asf) AVI(lavi) &>s H.264(.264) MKV(.mkv) MP4(.mp4, .mov) MEPG transport stream H.264 4096 x 2160 @60fps 135Mbps (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WebM(.webm) WMV(.wmv) AVS(.avs) MEPG transport 1920 x 1080 @60fps 50Mbps stream (.ts, .trp, .tp) AVS(.avs) MEPG transport...
  • Page 74 3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MKV(.mkv) MP4(.mp4, .mov) 2048 x 1024 40Mbps MEPG transport @120fps stream (.ts, .trp, .tp) WebM(.webm) WMV(.wmv) VC1(.vc1) 3GPP(.3gpp, 3gp) AVI(.avi) &>s MKV(.mkv) :W' 1920 x 1080 @30fps 40Mbps MP4(.mp4, .mov) OGM(.gom) WebM(.webm) 3GPP(.3gpp, .3gp) AVI(.avi) &>s MKV(.mkv) 1920 x 1080 @60fps 50Mbps...
  • Page 75 3GPP(.3gpp, .3gp) MPEG1/2 32Kbps ~ ASF(.asf) 16KHz ~ 48KHz Up to 2 Layer1 448Kbps AVI(.avi) DivX(.divx) &>s MKV(.mkv, .mka) MPEG1/2 8Kbps ~ 16KHz ~ 48KHz Up to 2 MP3(.mp3) Layer2 384Kbps MP4(.mp4) MEPG transport stream (.ts, .trp, .tp) MPEG program stream(.DAT, MPEG1/2/2.5 8Kbps ~...
  • Page 76 3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) DivX(.divx) EAC3(.ec3) MKV(.mkv, .mka) 32KHz, 32Kbps ~ MP4(.mp4) EAC3(DDP) 44.1KHz, Up to 5.1 6Mbps MEPG 48KHz transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) 32KHz, 32Kbps ~ WebM(.webm) EAC3(DDP) 44.1KHz, Up to 5.1 6Mbps WMV(.wmv) 48KHz...
  • Page 77 3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MKV(.mkv, 128Kbps ~ .mka) 8KHz ~ 48KHz Up to 2 320kbps MP4(.mp4, .mov) WebM(.webm) WMV(.wma, .wmv) WMA 10 Pro 3GPP(.3gpp, 8KHz ~ 48KHz Up to 2 < 192kbps .3gp) WMA 10 Pro ASF(.asf) 8KHz ~ 48KHz Up to 5.1 <...
  • Page 78 3GPP(.3gpp, .3gp) AVI(.avi) DTS(.dts) MKV(.mkv, .mka) MP4(.mp4, .mov) MEPG < 1.5Mbps transport Up to 48KHz Up to 5.1 (Pure DTS core) stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WAV(.wav) WebM(.webm) 3GPP(.3gpp, .3gp) 12KHz,22KHz, MP4(.mp4, 24KHz, .mov) DTS LBR Up to 5.1...
  • Page 79 3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) &>s MKV(.mkv, .mka) MP4(.mp4, .mov, .m4a) MEPG Mono, Stereo 64Kbps ~ transport LPCM 8Khz ~ 48Khz 1.5Mbps stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WAV(.wav) WebM(.webm) WMV(.wmv) AVI(.avi) MKV(.mkv, .mka) IMA-ADPCM 32kbps ~ 8KHz ~ 48KHz Up to 2...
  • Page 80 3GPP(.3gpp, 3gp) Up to 5.1 AC4(.ac4) (MS12 Up to MP4(.mp4, 44.1KHz, v1.x) 1521kbps per .mov, .m4a) 48KHz Up to 7.1 MEPG transport (MS12 v2.x) stream (.ts, .trp, .tp) Up to 16 core 3GPP(.3gpp, Fraunhofer 32KHz, channels .3gp) MPEG-H TV 44.1KHz, Up to 5.1 ~1.2Mbps MP4(.mp4,...
  • Page 81 Internal & dat, mpg, mpeg, vob MPG, MPEG s ^ ts, trp, tp s ^ s ^ UTF-8 Plain Text UTF-8 Plain Text VobSub s ^ AVI(1.0, 2.0) XSUB divx, avi DMF0, 1, 2 XSUB+ External & .srt SubRip .ssa/.ass .smi SAMI SubViewer...
  • Page 82 ,D/ W 60Hz 640 x 480 72Hz 75Hz 800 x 600 72Hz 75Hz 60Hz 1024 x 768 70Hz 75Hz 1280 x 1024 60Hz 1360 x 768 60Hz 1920 x 1080 60Hz HDMI 480i 720 x 480 60Hz 480p 720 x 480 60Hz 576i 720 x 576...
  • Page 83 3840 x 2160 29.97Hz/R444 3840 x 2160 30Hz/R444 3840 x 2160 25Hz/R444 3840 x 2160 23.98Hz/R444 3840 x 2160 24Hz/R444 4096 x 2160 24Hz/R444 3840 x 2160 50Hz/R444 3840 x 2160 59Hz/R444 3840 x 2160 60Hz/R444 4096 x 2160 50Hz/R444 4096 x 2160 59Hz/R444 4096 x 2160...
  • Page 84 1920 x 1080 24Hz 1920 x 1080 24Hz 1920 x 1080 25Hz 1920 x 1080 30Hz 1080p (16:9) 1920 x 1080 30Hz 1920 x 1080 50Hz 1920 x 1080 60Hz 1920 x 1080 60Hz 3840 x 2160 24Hz 3840 x 2160 25Hz 3840 x 2160 30Hz...
  • Page 85 using the display. display’s remote control receiver. Remote Control is not working are installed correctly. Check whether Sleep mode is enabled. Check if there is a power outage in your area. unexpectedly Turn on the display and see if the problem is with the signal and control system.
  • Page 86 Check the Power status. No picture/ No sound Check the signal cable. Check that the internal PC is installed correctly. Check the signal cable. Picture is unclear or cuts in and out the menu. Poor picture Check the signal cable. No sound Check the audio cable.
  • Page 87 • h • / the surface. • ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the device.
  • Page 89 FCC Compliance Statement & Z & Z • Z • / •  •  Warning: z Industry Canada Statement  E /^ & / '^^ Z' t/&/ Z' t/&/...
  • Page 90 & / Z & Z^^ Z^^ > & /  &...
  • Page 91   D  h >    Z ,  •  K •  K •  K •  K Warning: d...
  • Page 92 h t d Z ,^  Z ,^ > W ,W /W Z ,^  are: •  • > •  • > s ...
  • Page 93 > Taiwan:...
  • Page 94 WD^  Disclaimer: s h' E'...
  • Page 95 Customer Service & EKd z Country/Region Country/Region < < Americas > & <...
  • Page 96 > What the warranty covers: > Who the warranty protects: • •  • ^...
  • Page 97 • •  • h • & • •  • ^ • , > •  • Z • & • d • d • & >...
  • Page 98 •  • • • Z & < & / h' s^ dDW...
  • Page 99 > What the warranty covers: > Who the warranty protects: • •  • • Z...
  • Page 100 & & • d • d • Z > •  • • • Z...
  • Page 101 Name, address, of manufacturer and importers: & EjDZK 'Z d/^  ^/^dE/ dE/ W Z dKK Dy/K Hermosillo: Villahermosa: s 'Z'KZ/K DE K> &>KZ/  W Puebla, Pue. (Matriz): Veracruz, Ver.: ZEd z  dK^ ^   s  KEy/KE z ^ ZZK>>K ^   s K>...

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