Troubleshooting - Twin-Star International 34HF600GRA Manual

TROUBLESHOOTING

Problem
No power.
Power cord gets warm
Heater does not blow
warm air.
Heater doesn't work,
but Power and Heater
settings are "ON" and
thermostat is set.
Flame effect works but
heater function does
not and the flame effect
flashes when the heater
button is pressed.
Remote Control is not
working.
The noise when the
heater is on is louder
than normal.
Abnormal noise when
the heater is not on and
the flame effect is on.
REV-1
Root Cause
No power to the unit.
Normal operation
Thermostat setting is
preventing heater from
turning on.
Manual reset overheat
protection triggered.
The heater is disabled
No batteries or poor signal
Dirty or obstructed air
intakes.
Defective Blower/Heater
Assembly
Defective Spinner Motor.
Corrective Action
Check that unit is plugged into a standard 120V outlet. Press power button
several times, make sure power is set at "ON"position.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be
sure the plug fits tight in the outlet. Heaters draw more current than small
appliances, overheating of the outlet may occur even if it has not occurred
with the use of other appliances. During use check frequently to determine
if your plug outlet or faceplate is HOT! If so, discontinue use of the heater
and have a qualified electrician check and/or replace the faulty outlet(s).
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
Turn the POWER to "OFF" and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet, and operate as
normal. If the problem presist contact customer service.
With the power on press and hold the POWER button on the control panel
for 10 second. Once re-enabled the flame effect will flash multiple times.
Change the remote batteries.
Operate remote transmitter at a slow measured pace. Press the remote
control buttons with an even motion and gentle pressure. Repeatedly
pressing buttons in rapid succession may cause the transmitter to
malfunction.
Check the air intakes for obstructions or high dust build up.
Contact Customer Service for a new Heater/Blower Assembly.
Contact Customer Service for a new Spinner Motor.
12
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