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10. SMART DIAGNOSIS™
Should you experience any problems with your
range, it has the capability of transmitting data to
your smart phone using the LG Smart Oven
application or via your telephone to the LG call
center.
Smart Diagnosis™ cannot be activated unless the
range can be started. If your range is unable to turn
on, then troubleshooting must be done without using
Smart Diagnosis™.
USING SMART DIAGNOSIS™
Smart Diagnosis™ Using Your Smart Phone
1. Download the LG Smart Oven application on a
smart phone.
2. Open the LG Smart Oven application on the
smart phone. Touch Smart Diagnosis™ button
to advance to the next screen.
3. Follow the directions in the application. Using
'Tag On' is recommended but, if it does not
work well, the application will show how to use
Audible Diagnosis.
4. Touch [ ] in the LG Smart Oven application
for a more detailed guide on how to use the
Tag On function.
NOTE
•
Call quality differences by region may affect
the function.
•
Use the home telephone for better
communication performance, resulting in
better service.
•
Bad call quality may result in poor data
transmission from the phone to the machine,
which could cause Smart Diagnosis™ to
malfunction.
USING YOUR RANGE
2-5
Smart Diagnosis™ Through the Call Center
1. Call the LG call center at: (LG U.S.) 1-800-
243-0000 (LG Canada) 1-888-542-2623.
2. When instructed to do so by the call center
agent, hold the mouthpiece of your phone
over the Smart Diagnosis™ logo on the
machine. Hold the phone no more than one
inch from (but not pressing) the machine.
NOTE
Do not press any other buttons or icons on the
display screen.
3. Press and hold the Start button for three
seconds.
4. Keep the phone in place until the tone
transmission has finished. This takes about 6
seconds and the display will count down the
time.
5. Once the countdown is over and the tones
have stopped, resume your conversation with
the call center agent, who will then be able to
assist you in using the information transmitted
for analysis.
NOTE
•
For best results, do not move the phone
while the tones are being transmitted.
•
If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
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