Sony PCG-NV100P VAIO User Guide (primary manual) User Manual page 170

Troubleshooting the Modem
My modem does not work.

Make sure the telephone cable is plugged into the cable jack. See
information.

Make sure the telephone cable is working by plugging the cable into an ordinary telephone and listening for a dial
tone.

Make sure the telephone number the program is dialing is correct.

Make sure the software you are using is compatible with the computer's modem. (All preinstalled Sony programs are
compatible.)

If you are still experiencing problems, use the supplied Application Recovery CD(s) to reinstall the modem drivers.
See To use the Application Recovery CD(s)
Connecting a Telephone Cable
for more information.
for more
Page 170