Acer TravelMate C300 Series Service Manual
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Acer TravelMate C300 Series Service Manual

Acer TravelMate C300 Series Service Manual

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Acer TravelMate C300 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
SERVICE CD PART NO.: VD.T28V1.001
PRINTED IN TAIWAN

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  • Page 1 Acer TravelMate C300 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw SERVICE CD PART NO.: VD.T28V1.001 PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate C300 service guide. Date 2003/10/28 Chapter 1 2003/11/17 Chapter 4 2003/12/18 Chapter 3 2003/12/24 Chapter 3 2004/03/17 Chapter 1 Chapter Delete introduction to front panel on page 8.
  • Page 3 Copyright Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    TravelMate C300 Series ........
  • Page 8 Table of Contents VIII...

  • Page 9: Chapter 1 System Specifications

    System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® ® Intel Pentium M processor with 1MB L2 cache ® Intel 855GM chipset CD ROM, DVD, DVD/CD-RW combo, DVD or DVD-dual drive High-capacity Enhanced-IDE hard disk Advanced Configuration Power Interface (ACPI) power management system Display...
  • Page 10 Expansion One Type II CardBus PC Card slot Upgradeable memory AcerMedia bay Acer EasyPort II I/O Ports One Card bus type II card slot One smart-card slot One RJ-11 phone jack (V.90/92, 56Kbps modem) One RJ-45 jack (Gigabit Ethernet) One DC-in jack for AC adapter...

  • Page 11: System Block Diagram

    System Block Diagram Chapter 1...

  • Page 12: Board Layout

    Board Layout Top View DC-In Jack USB Port USB Port S-Vedio Port External Display Port LCD Coaxial Cable Connector South Bridge Inverter Cable Connector Modem Jack/LAN Jack Expansion Port PCMCIA Slot IEEE 1394 Port Line-Out Jack Mic-In Jack Smart Card Reader Slot RTC Battery Connector Smart Card Connector Touchpad Connector...

  • Page 13: Bottom View

    Bottom View CPU Socket DIMM Socket 1 FAN Connector Chapter 1 Mini PCI Connector HDD Connector...

  • Page 14: Outlook View

    Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front View Icon Item EMR stylus Electromagnetic resonate (EMR) stylus is used to input data in tablet mode. Use only an EMR-compatible stylus to input data on the screeen.
  • Page 15 Status indicator LEDs (light-emitting diodes) that turn on and off to show the status of the computer, its functions and component. Chapter 1...

  • Page 16: Left View

    Left view Icon Security keylock Power switch Ventilation slot AcerMedia Bay LED indicator Eject button Emergency eject slot Pen slot Item Description Connects to a Kensington-compatible computer security lock. Turns on the computer power. Allows air to circulate through the computer chassis.

  • Page 17: Right View

    Right view Icon Chapter 1 Item Smart Card slot Slot for Smart Card interface with pre-boot authentication system. Infrared port Interfaces with infrared devices (e.g., infrared printer, IR-aware computer). PC Card eject button Ejects the PC Card from the slot. PC Card slot Accepts one Type II 16-bit PC Card or 32- bit CardBus PC Card.

  • Page 18: Rear Panel

    Connects to audio line-out devices (e.g., Headphone jack speakers, headphones). IEEE 1394 port Connects to IEEE 1394 devices. Expansion port Connects to an I/O port replicator or Acer EasyPort port expansion device. Network jack Connects to a 10/100/1000 t-based Gigabit Ethernet network. Modem jack Connects to phone line.

  • Page 19: Bottom Panel

    Bottom Panel Icon AcerMedia Bay release latch AcerMedia Bay Cooling fans Memory compartment Hard disk protector Hard disk bay Battery Lock & release latch Battery bay Chapter 1 Item Description Unlatches the AcerMedia drive for removing or swapping. Houses an AcerMedia drive module. Help keep the computer cool.

  • Page 20: Indicators

    Indicators The computer has seven easy-to-read status icons below the display screen. The status LCD displays icons that show the status of the computer and its components. Icon Function Wireless communication Bluetooth Power Sleep Media Activity Battery Charge Caps lock Description Lights orange when the Wireless LAN capabilities are enabled.
  • Page 21 Icon Function Description Num loc Lights when Num Lock is activated. Chapter 1...

  • Page 22: Lock Keys

    Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock When Num Lock is on, the embedded keypad is in (Fn-F11) numeric mode.

  • Page 23: Embedded Numeric Keypad

    Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Number keys on embedded Type numbers in a normal...

  • Page 24: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Icon Windows logo Application Description Start button. Combinations with this key perform shortcut functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) Shift +...

  • Page 25: Hot Keys

    Hot Keys The computer uses hotkey or key combinations to access most of the computer’s controls like sreen brightness, volume output. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Fn-F1...
  • Page 26 Hot Key Icon Fn-y Fn-x Fn-z Fn-PgUp Fn-PgDn Alt Gr-Euro Function Volume down Decreases the speaker volume. Brightness up Increases the screen brightness. Brightness down Decreases the screen brightness Home Functions as the “Home” key. Functions as the “End” key. Euro Types the Euro symbol.

  • Page 27: The Euro Symbol

    The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International.

  • Page 28: Launch Keys

    Launch Keys Located at the top of keyboard are five buttons. These buttons are called launch keys. They are designated as the mail button, the web browser button and two programmable buttons (P1 and P2). Launch Key Wireless LAN (optional) Bluetooth (optional) Email Web browser...

  • Page 29: Touchpad

    Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimal comfort and support. NOTE: If you are using an external USB mouse, you can press Fn-F7 to disable the touchpad.
  • Page 30 Function Left Button Drag Click and hold, then use finger to drag the cursor on the touchpad Access context menu Scroll NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements.

  • Page 31: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item CPU type CPU package CPU core voltage BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size BIOS package Supported protocols BIOS password control Second Level Cache Item Cache controller Cache size 1st level cache control 2st level cache control Cache scheme control...

  • Page 32: Memory Combinations

    Memory Combinations Slot 1 256MB 256MB 256MB 256MB 512MB 512MB 512MB 512MB 1024MB 1024MB 1024MB 1024MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed.
  • Page 33 Wireless Module 802.11b Item Data throughput Protocol Interface Connector interface Four-in-One Card Reader Item Chipset Data throughput Protocol Hard Disk Drive Interface Item Vendor & HGST Model Name IC25N030ATMR04 TOSHIBA MK3021GAS Capacity (GB) Bytes per sector Data heads Logical heads Logical sectors Drive Format...
  • Page 34 DVD/CDRW Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Data Buffer Capacity Interface Applicable disc format (for SONY) Applicable disc format (for QSI) Loading mechanism Power Requirement Input Voltage DVD-RW Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Data Buffer Capacity ATAPI Interface...

  • Page 35: Dvd Interface

    DVD Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Data Buffer Capacity ATAPI Interface Applicable disc format Loading mechanism Power Requirement Input Voltage Speaker Item Number of speaker Rating Connector type Video Interface Item Chipset Interface Supports ZV (Zoomed Video) port Maximum resolution LCD Maximum resolution CRT Audio Interface...

  • Page 36: Video Memory

    Audio Interface Item Voice channel Sampling rate Internal microphone Internal speaker / Quantity Supports PnP IRQ Video Resolutions Mode (for both LCD and CRT) Resolution (High color) 480x600 800x600 1024x768 1152x864 1280x1024 1400x1050 (SXGA+panel only) Video Memory Item Fixed or Upgradeable Vendor Memory size Interface...

  • Page 37: System Board Major Chips

    USB Port Item Chipset USB Compliancy Level OHCI Number of USB port Location Serial port function control IEEE 1394 Port Item Chipset InterfaceUSB Compliancy Level Number of IEEE 1394 port Location Connector type PCMCIA Port Item PCMCIA controller Supports card type Number of slots Access location Supports ZV (Zoomed Video) port...
  • Page 38 Keyboard Item Keyboard controller Keyboard vendor & model name Total number of keypads Windows logo key Internal & external keyboard work simultaneously Battery Item Vendor & model name Battery Type Pack capacity Cell voltage Number of battery cell Package configuration Package voltage Item Vendor &...

  • Page 39: Lcd Inverter

    CPU set power down VGA Suspend PCMCIA Suspend Size 512 KB 640KB Function DMA controller PCI bus Programmable interrupt controller System timer Acer Tablet PC Keyboard Buttons (101/102 key) Function System BIOS VGA BIOS Conventional memory...

  • Page 40: Irq Assignment Map

    I/O Address Map I/O Address 002E-002F, 004E-004F, 0061, 0063, 0065, 0067, 0080, 0092, 00B2-00B3, 0200-020F, 0600-060F, 0700-070F, 0800-080F, 1000-107F, 1180-11BF, 0066 0070-0077 00F0 0170-0177, 0376 01F0-01F7, 03F6 0274-0277, 0279, 0A79, 0378-037F, 0778-077B 03B0-03BB, 03C0-03DF, 1800-1807, 06F8-06FF 1810-181F 1820-183F 1840-185F 1860-187F 1880-189F 18C0-18FF, 1C00-1CFF 2000-207F, 2400-24FF...

  • Page 41: Dma Channel Assignment

    DMA Channel Assignment Item Chapter 1 Specification PnP Audio System CODEC Free Standard Floppy Disck Controller ECP Printer Port...
  • Page 42 Chapter 1...

  • Page 43: Chapter 2 System Utilities

    None IDE2 Serial Number: Canary V0.20 System BIOS Ver: 2991 VGA BIOS Ver: 02.13.29 KBC Ver: xxxxxxxxxxxxxxxxxxxxxx Serial Number: Asset Tag Number: TravelMate C300 Product Name: Acer Manufacturer Name: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx UUID: Help Select Item ↑ ↓ ← → Exit Select Menu Chapter 2 during POST (when “Press <F2>...

  • Page 44: Navigating The Bios Utility

    Navigating the BIOS Utility There are six menu options: Information, Main, Advanced, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys ( wy). To change the value of a parameter, press por q.
  • Page 45 None IDE2 Serial Number: Canary V0.20 System BIOS Ver: 2991 VGA BIOS Ver: 02.13.29 KBC Ver: xxxxxxxxxxxxxxxxxxxxxx Serial Number: Asset Tag Number: TravelMate C300 Product Name: Acer Manufacturer Name: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx UUID: Help Select Item ↑ ↓ ← → Exit Select Menu...
  • Page 46 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. Information Main System Time: [00:00:00] System Date: [10/11/2003] System Memory: 640 KB Extended Memory: 238 MB...
  • Page 47 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time Sets the system time. System Date Sets the system date. System Memory This field reports the memory size of the system. Memory size is fixed to 640MB Extended Memory This field reports the memory size of the...
  • Page 48 Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. Information Main Infrared/Serial port: : Help ↑ ↓ Select Item ← → Exit Select Menu The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings.

  • Page 49: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main User Password is Supervisor Password is Set User Password Set Supervisor Password Password on boot: Help ↑ ↓ Select Item ← → Exit Select Menu The table below describes the parameters in this screen.

  • Page 50: Setting A Password

    Setting a Password Follow these steps as you set the user or the supervisor password: Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).
  • Page 51 Type the current password in the Enter Current Password field and press e. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. Press e. After setting the password, the computer sets the User Password parameter to “Set”. If desired, you can enable the Password on boot parameter.
  • Page 52 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Information Main Hard Drive Removable Device CD-ROM Drive...
  • Page 53 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Help Select Item ↑ ↓ ← → Exit Select Menu The table below describes the parameters in this screen.

  • Page 54: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

  • Page 55: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Philips screw drivers Flat head screwdriver NOTE: The screws for the different components vary in size.

  • Page 56: General Information

    Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack. NOTE: TravelMate C300 series product uses tape to fasten the antenna/cable, you may need to tear the tape before you remove the antenna.

  • Page 57: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the then disassemble the inside assembly frame in that order. M3L4*1 HDD Cover ODD Module...

  • Page 58: Removing The Battery Pack

    Removing the Battery Pack Release the battery lock. Slide the battery latch then remove the battery. Chapter 3...

  • Page 59: Removing The Hdd Module/Optical Module/Wireless Lan Card/Keyboard And Lcd Module

    Removing the HDD Module/Optical Module/Wireless LAN Card/Keyboard and LCD Module Removing the HDD Module Remove the two screws holding the HDD cover. Pull out the hard disk drive then detach it from the main unit. Removing the Optical Disc Drive Module Slide the ODD latch then remove the ODD module from the main unit carefully.

  • Page 60: Removing The Lcd Module

    Removing the LCD Module See “Removing the Keyboard” on page 51. Rotate the LCD module clockwise 135 degree. Press down the LCD module as picture shows. Detach the front hinge cap carefully. NOTE: Hinge caps disassembling SOP (step2-step7) is different from what you will see on the mepg files. You can disassemble either the front or the back hinge cap first as you like.
  • Page 61 Remove the three screws holding the keyboard support plate then remove the plate. 10. Remove the screw fastening the modem board. 11. Disconnect bluetooth antenna. NOTE: This is an engineering sample. The number of screws holding the keyboard support plate maybe vary from the mass production units.

  • Page 62: Disassembling The Main Unit

    Disassembling the Main Unit Separate the main unit into the logic upper and the logic lower assembly Disconnect the RTC battery then remove it. Pop out the memory then remove it from the DIMM socket. Remove the 14 screws holding the upper case assembly and the lower case assembly. Remove the screw holding the upper case assembly and lower case assembly.

  • Page 63: Disassembling The Logic Lower Assembly

    Remove the touchpad. Detach the touchpad button. Then detach touchpad scroll key. Disassembling the logic lower assembly Remove the lower case left cover. Remove the screw holding the lower case right cover. Then remove another screw fastening the lower case right cover. Remove the lower case right cover.
  • Page 64 Disconnect the fan cable. 10. Remove the four screws that fasten the heatsink module then remove the heatsink module. 11. Release the CPU lock with a flat-head screwdriver then remove the CPU from the socket. 12. Take the main board off the thermal plate. 13.

  • Page 65: Disassembling The Lcd Module

    Disassembling the LCD Module Remove the four LCD screw caps. Then remove the four screws that secure the LCD bezel. Detach the LCD bezel carefully. Tear off the tape fastening the bluetooth antenna. Then remove the bluetooth antenna from the LCD bezel. Then disconnect the LCD inverter cable.
  • Page 66 13. Remove the two screws holding the LED board. 14. Disconnect the LED board cable. 15. Remove the two screws that secure the button board. 16. Take out the microphone, detach the button board assembly. 17. Disconnect the microphone, the LCD coaxial cable and the button board to LED board cable. 18.
  • Page 67 Chapter 3...

  • Page 68: Disassembling The External Modules

    Disassembling the External Modules Disassembling and Reassembling the HDD Module Remove the screw holding the HDD holder. Take out the hard disc drive from the HDD holder carefully. Place the hard disc drive back to the HDD holder. Secure the hard disc drive to the HDD holder witht the screw as shown. Disassembling and Reassembling the Optical Disc Drive Module Remove the two screws holding the optical bracket.
  • Page 69 Secure the optical device board with two screws as shown. Attach the optical bracket back to the ODD. Secure the optical bracket with the two screws as shown. 10. Then fasten the optical braket with another two screws as shown. Chapter 3...

  • Page 70: Assemble The Hinge Caps

    Assemble the Hinge Caps Rotate the LCD module clockwise 135 degree. Press down the LCD module as picture shows. Place the front hinge cap back to its original position. Press the front hinge cap until you hear a click. After attach the front hinge cap, erecat the LCD module as picture shows. Rotate the LCD module counter-clockwise 90 degree.

  • Page 71: Chapter 4 Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Duplicate symptom and obtain the failing symptoms in as much detail as possible.

  • Page 72: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 73: Power System Check

    Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items. Press F2 in the test items.

  • Page 74: Touchpad Check

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 75: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 76: Index Of Error Messages

    Index of Error Messages Error Message List Error Messages Struck Key System CMOS checksum bad - Default configuration used Real time clock error Previous boot incomplete - Default configuration used Invalid System Configuration Data Operating system not found FRU/Action in Sequence See ““Keyboard or Auxiliary Input Device Check”...
  • Page 77 Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. Power-on indicator turns on and LCD is blank. Power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. Power-on indicator turns on and a blinking cursor shown on LCD during POST.

  • Page 78: Post Codes

    POST Codes Code Beeps Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management Load alternate registers with initial POST...
  • Page 79 Code Chapter 4 Beeps Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled 2-2-3-1 Test for unexpected interrupts...
  • Page 80 Code Beeps Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs. One long, two short beeps on checksum failure.
  • Page 81 Code Chapter 4 Beeps Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size...

  • Page 82: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.

  • Page 83: Pcmcia-Related Symptoms

    Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged System hang during POST PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. PC Card cannot be inserted or ejected Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.

  • Page 84: Peripheral-Related Symptoms

    Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. The system doesn't resume from standby mode after opening the lid of the portable computer. Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the...
  • Page 85 Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Internal LAN does not work correctly NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 79. Chapter 4 Action in Sequence Phone cable...

  • Page 86: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for the system board in loop mode at least 10 times.

  • Page 87: Undetermined Problems

    System Check” on page 65): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
  • Page 88 Chapter 4...

  • Page 89: Jumper And Connector Locations

    Jumper and Connector Locations Top View DCIN1 DC-In Jack USB2 USB Port USB1 USB Port S-Vedio Port CRT1 External Display Port LCD1 LCD Coaxial Cable Connector South Bridge INV1 Inverter Cable Connector Modem Jack/LAN Jack DOCK1 Expansion Port CBUS1 PCMCIA Slot Chapter 5 1394_1 IEEE 1394 Port...

  • Page 90: Bottom View

    Bottom View CPU Socket DM_1 DIMM Socket 1 FAN1 FAN Connector Switch Setting CHKPW BOOTBLOCK ENABLE HDD1 MINI1 SW2-1 SW2-2 Mini PCI Connector HDD Connector Chapter 5...

  • Page 91: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 92: Exploded Diagram

    Exploded Diagram NOTE: The part numbers on the exploded diagram are vendor part numbers, not Acer part numbers. Please refer to the most up-to-date spare part list for the correct part numbers as you order the parts. Picture Adapter Battery...
  • Page 93 Picture Cables Case/Cover/Bracket Assembly Chapter 6 Partname And Description EXTENSION BOARD MODEM BOARD AMBIT T60M283.10(01) MODEM/BLUETOOTH BOARD AMBIT T60M665.00 WIRELESS LAN BOARD 802.11B INTEL CALEXICO WM3B2100 TOUCHPAD CABLE POWER CORD 10A 125V KINGCORD US CORD 10A 250V K50081H5183BE(I) MODEM CABLE 96MM LED CABLE MIDDLE COVER HINGE CAP BACK...
  • Page 94 Picture Partname And Description MINI PCI COVER W/SCREW LOWER CASE FRONT COVER W/SPEAKER PACK LOWER CASE LEFT COVER POWER SWITCH SIDE LOWER CASE RIGHT COVER SMART CARD/ PCMCIA SIDE HDD COVER W/SCREW HDD HOLDER UPPER CASE W/LATCH MODULE & TOUCHPAD MODULE Note: The image here contains touchpad cable only.
  • Page 95 Picture Communication Module FDD Module Card Reader Chapter 6 Partname And Description DIMM COVER KEYBOARD SUPPORT PLATE BLUETOOTH ANTENNA WIRELESS LAN ANTENNA AUX WIRELESS LAN ANTENNA MAIN CPU BANIAS 1.7GMHZ 1MB INTEL CPU BANIAS 1.6GMHZ 1MB INTEL CPU BANIAS 1.5GMHZ 1MB INTEL CPU BANIAS 1.4GMHZ 1MB INTEL CPU BANIAS 1.3GMHZ 1MB INTEL CPU DOTHAN 1.8GMHZ INTEL...
  • Page 96 HDD DRIVE 40G HGST IC25N040ATMR04 HDD DRIVE 60G HGST TS548060M9AT00 HDD DRIVE 80G HGST IC25N080ATMR04 HDD DRIVE 30G TOSHIBA MK3021GAS HDD DRIVE 40G TOSHIBA MK4021GAS ACER KH.34004.001 HDD DRIVE 80G TOSHIBA MK8025GAS KA023A HDD DRIVE 60G TOSHIBA HDD DRIVE 40G FUJITSU V-40 MHT2040AT...
  • Page 97 Picture Main Board Chapter 6 Partname And Description BUTTON BOARD LED BOARD LCD COAXIAL CABLE 14.1" LCD COAXIAL CABLE 14.1" INVERTER CABLE DIGITIZER TOUCHPAD PANEL FOR 14.1 IN. WACOM SU-015 LCD BEZEL W/ICON LABEL & NAME PLATE & WIRELESS LAN ANTENNA LCD PANEL W/ANTENNA &...
  • Page 98 Picture Memory Optical Drive/Combo Module Pointing Device Partname And Description SMART CARD SLOT SDIMM 512M INFINEON SDIMM 128M NANYA SDIMM 256M INFINEON SODIMM 256M NANYA SDIMM 256M ELPIDA SODIMM 512M MICRON SDIMM 512M ELPIDA SODIMM 512M MICRON SODIMM 512M NANYA SODIMM 1GB ELPIDA CDRW/DVD COMBO MODULE 24X QSI SBW- 242U...
  • Page 99 Picture Heatsink/FAN Microphone Others Screws Chapter 6 Partname And Description CPU FANSINK W/FAN HEATSINK MICROPHONE NAME PLATE ICON PLATE LOGO PLATE RUBBER FOOT LCD SCREW MYLAR LOWER LCD SCREW MYLAR UPPER LCD LATCH MODULE TOUCHPAD SCROLL KEY TOUCHPAD BUTTON SCRW HEX NUT W/WASHER #4 NI BT) SCREW M2X4 (HEAD 0.3) NYLOK SCREW M2X4 (HEAD 0.5) NYLOK SCREW M2.5X6...
  • Page 100 Picture Partname And Description SCREW MACH WAFER M2*L3.1 Y-ZN SCREW M2 X L8 (DIA 6MM) SCRW MACH WAFER M2*L8 NI S NOT SCREW NYLOK M2.5-5 SCRW M1.7*5.5 TAPPING NI Part Number 86.T28V1.004 86.T28V1.005 86.T28V1.006 86.9A553.5R0 86.T28V1.007 Chapter 6...
  • Page 101 Chapter 6...

  • Page 102: Appendix A Model Definition And Configuration

    Model Definition and Configuration TravelMate C300 Series Model Number 300XCi P-M 1.4G 14.1XGA 301XCi PM-1.4G 14.1XGA PM-1.5G 302XMi PM-1.6G 14.1XGA Appendix A Memory (GB) 1X256 30/40 2x256M 2X256 40/60 1X512 2x256M Appendix A Wireless 24x DVD+CD- Combo 24x DVD+CD- DVD-Dual...

  • Page 103: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® ® ® functions are tested under Windows XP Home, Windows XP Pro and Windows 2000 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 104: Microsoft® Windows® Xp Pro Environment Test

    US Robotics Megahertz 128K ISDN Card IBM Token Ring 16/4 Adapter II Acer 211c 21” ViewSonic PF790 19” Acer FP751 17” TFT LCD IBM Color TFT LCD 14” Compaq Color Monitor V70 NEC Color Monitor 20” Mozo 17” TFT LCD (DVI)
  • Page 105 Apacer USB Handy Drive32/128MB Apacer USB Handy Drive 256/512MB Sony Memory Key 128MB Dell Memory Key 64MB Acer YE-Data USB Floppy Drive Belkin 4 Port USB Hub Eizo I Station USB Hub Elecom USB Hub 4 Port Sanwa USB Hub 4 Port Sanwa 4 Port Hub (USB 2.0)

  • Page 106: Microsoft® Windows® Xp Home Environment Test

    US Robotics Megahertz 128K ISDN Card IBM Token Ring 16/4 Adapter II Acer 211c 21” ViewSonic PF790 19” Acer FP751 17” TFT LCD IBM Color TFT LCD 14” Compaq Color Monitor V70 NEC Color Monitor 20” Mozo 17” TFT LCD (DVI)
  • Page 107 Apacer USB Handy Drive32/128MB Apacer USB Handy Drive 256/512MB Sony Memory Key 128MB Dell Memory Key 64MB Acer YE-Data USB Floppy Drive Belkin 4 Port USB Hub Eizo I Station USB Hub Elecom USB Hub 4 Port Sanwa USB Hub 4 Port Sanwa 4 Port Hub (USB 2.0)

  • Page 108: Microsoft® Windows® 2000 Environment Test

    Intel Pro/Wireless LAN PC Card IBM Community Bluetooth PC Card IBM Token Ring 16/4 Adapter II ViewSonic PF790 19” Acer FP751 17” TFT LCD NEC Color Monitor 20” NEC MultiSync MT-1040 Epson Stylus Color 740 Parallel interface HP DeskJet 880C Parallel interface...
  • Page 109 Item Bluetooth Printer Access Point 802.11b Access Point 802.11a/b Access Point 802.11a Appendix B Specifications HP Deskjet 995C (bluetooth interface) Cisco Aironet 350 Orinoco AP-500 Intel Dual Pro/Wireless 5000 Intel Pro/Wireless 5000...
  • Page 110 Appendix B...

  • Page 111: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 112 Appendix C...
  • Page 113 ACPI 1.0a 23 AFLASH Utility 46 Battery Pack 50 BIOS 23 package 23 password control 23 ROM size 23 ROM type 23 vendor 23 Version 23 BIOS Setup Utility 35 BIOS Supports protocol 23 BIOS Utility 35 Basic System Settings 40 Navigating 36 Onboard Device Configuration 42 Startup Configuration 41...
  • Page 114 Parallel Port 28 PC Card 12, 29 PCMCIA 29 Pentium III 23 Power System Check 65 Battery Pack 66 Processor 23 RMA 83 Second Level Cache 23 System Block Diagram 3 Layout 4 System Diagnostic Diskette 46 System Memory 23 System Utilities 35 System Utility Diskette 46 Test Compatible Components 95...
  • Page 115 Index...

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