Acer TravelMate C310 Series Service Manual
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Acer TravelMate C310 Series Service Manual

Acer TravelMate C310 Series Service Manual

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Acer TravelMate C310 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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Summary of Contents for Acer TravelMate C310 Series

  • Page 1 Acer TravelMate C310 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate C310 service guide. Date Chapter Updates 2005/5/11 First Released Version...
  • Page 3 Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 6: Table Of Contents

    Appendix A Model Definition and Configuration...92 TravelMate C310 Series(UMA) ..... . . 92 TravelMate C310 Series(Descrete) ....93 Appendix B Test Compatible Components...94...

  • Page 7: Chapter 1 System Specifications

    System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® ® Intel Pentium M / Celeron-M processors ® Intel 915/ICH6 GM chipset CD ROM, DVD, DVD/CD-RW combo, DVD or DVD-dual drive DDR II 400/533 SDRAM memory interface up to 2GB PCI Bus Master Enhanced-IDE hard disk (PATA only) Advanced Configuration Power Interface (ACPI) power management system...

  • Page 8: Keyboard And Pointing Device

    Rotating/folding screen for Tablet PC functionality Expansion One Type II PCMCIA slot(No PCI-Express card) Upgradeable memory AcerMedia bay Acer EasyPort II I/O Ports One Card bus type II card slot One smart-card slot One RJ-11 phone jack (V.90/92, 56Kbps modem)

  • Page 9: System Block Diagram

    System Block Diagram Chapter 1...

  • Page 10: Outlook View

    Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front View Icon Item EMR stylus Electromagnetic resonate (EMR) stylus is used to input data in tablet mode. Use only an EMR-compatible stylus to input data on the screeen.
  • Page 11 Status indicator LEDs (light-emitting diodes) that turn on and off to show the status of the computer, its functions and component. Chapter 1...

  • Page 12: Left View

    Left view Icon Security keylock Power switch Ventilation slot AcerMedia Bay Optical drive eject button LED indicator Emergency eject slot Pen slot Item Description Connects to a Kensington-compatible computer security lock. Turns on the computer power. Allows air to circulate through the computer chassis.

  • Page 13: Right View

    Right view Icon Chapter 1 Item 4 in 1 card reader Accepts an MS, MS PRO, MMC or SD card. NOTE: Only one card can operate USB 2.0 port Connects to USB 2.0 devices(e.g. USB mouse, USB camera). Infrared port Interfaces with infrared devices (e.g., infrared printer, IR-aware computer).

  • Page 14: Rear Panel

    Connects to audio line-out devices (e.g., Headphone jack speakers, headphones). IEEE 1394 port Connects to IEEE 1394 devices. 124-pin Acer ezDock Connects to Acer ezDock connector Network jack (RJ-45) Connects to a 10/100/1000 based network. Modem jack (Rj-11) Connects to phone line.

  • Page 15: Bottom Panel

    Bottom Panel Icon AcerMedia Bay release latch AcerMedia Bay Cooling fans Memory compartment Hard disk protector Hard disk bay Battery Lock & release latch Battery bay Chapter 1 Item Description Unlatches the AcerMedia drive for removing or swapping. Houses an AcerMedia drive module. Help keep the computer cool.

  • Page 16: Indicators

    Indicators The computer has seven easy-to-read status icons below the display screen. The status LCD displays icons that show the status of the computer and its components. Icon Function Wireless communication Bluetooth Power Sleep Media Activity Battery Charge Caps lock Description Lights orange when the Wireless LAN capabilities are enabled.
  • Page 17 Icon Function Description Num loc Lights when Num Lock is activated. Chapter 1...

  • Page 18: Lock Keys

    Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock When Num Lock is on, the embedded keypad is in (Fn-F11) numeric mode.

  • Page 19: Embedded Numeric Keypad

    Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Number keys on embedded Type numbers in a normal...

  • Page 20: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Icon Windows logo Application Description Start button. Combinations with this key perform shortcut functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) Shift +...

  • Page 21: Hot Keys

    Hot Keys The computer uses hotkey or key combinations to access most of the computer’s controls like sreen brightness, volume output. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Fn-F1...
  • Page 22 Hot Key Icon Fn-y Fn-x Fn-z Fn-PgUp Fn-PgDn Alt Gr-Euro Function Volume down Decreases the speaker volume. Brightness up Increases the screen brightness. Brightness down Decreases the screen brightness Home Functions as the “Home” key. Functions as the “End” key. Euro Types the Euro symbol.

  • Page 23: The Euro Symbol

    The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International.

  • Page 24: Launch Keys

    Launch Keys Located at the top of keyboard are five buttons. These buttons are called launch keys. They are designated as the mail button, the web browser button and two programmable buttons (P1 and P2). Launch Key Wireless LAN (optional) Bluetooth (optional) Email Web browser...

  • Page 25: Touchpad

    Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimal comfort and support. NOTE: If you are using an external USB mouse, you can press Fn-F7 to disable the touchpad.
  • Page 26 Function Left Button Drag Click and hold, then use finger to drag the cursor on the touchpad Access context menu Scroll NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements.

  • Page 27: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item CPU type CPU package CPU core voltage BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size BIOS package Supported protocols BIOS password control Second Level Cache Item Cache controller Cache size 1st level cache control 2st level cache control Cache scheme control...
  • Page 28 Memory Combinations Slot 1 256MB 256MB 256MB 256MB 512MB 512MB 512MB 512MB 1024MB 1024MB 1024MB 1024MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed.
  • Page 29 Wireless Module 802.11 Item Chipset Data throughput Protocol Interface Connector interface Four-in-One Card Reader Item Controller Interface Protocol Hard Disk Drive Interface Item Vendor & HGST Model Name HTS424040M9AT00/ TOSHIBA MK4025GAS Capacity (GB) Bytes per sector Data heads Logical heads Logical sectors Drive Format...
  • Page 30 Hard Disk Drive Interface Item Voltage 5V(DC) +/- 5% tolerance Hard Disk Drive Interface Item Vendor & SEAGATE Model Name ST 94019A Capacity (GB) Bytes per sector Data heads Logical heads Logical sectors Drive Format Disks Logical 16383 cylinders Spindle speed 4200 RPM (RPM) Performance Specifications...
  • Page 31 DVD-RW Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Data Buffer Capacity ATAPI Interface Applicable disc format Loading mechanism Power Requirement Input Voltage DVD Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Data Buffer Capacity ATAPI Interface Applicable disc format Loading mechanism...

  • Page 32: Video Interface

    Speaker Item Number of speaker Rating Connector type Video Interface Item Chipset Interface Supports TV-out Audio Interface Item Audio Controller Audio Codec Audio onboard or optional Mono or Stereo Resolution Compatibility Mixed sound source Voice channel Sampling rate Internal microphone Internal speaker / Quantity Supports PnP IRQ Video Resolutions Mode (for both LCD and CRT)
  • Page 33 Video Memory Item Fixed or Upgradeable Vendor Memory size Interface Parallel Port Item Parallel port controller Number of parallel port Location Connector type Parallel port function control Supports ECP/EPP/Bi-directional/Output only (PS/2 compatible) Optional ECP DMA channel (in BIOS Setup) Optional parallel port I/O address (in BIOS Setup) Optional parallel port IRQ (in BIOS Setup) USB Port...
  • Page 34 PCMCIA Port Item PCMCIA controller Supports card type Number of slots Access location Supports ZV (Zoomed Video) port Supports 32 bit CardBus System Board Major Chips Item Core logic IEEE 1394 USB 2.0 Super I/O controller MODEM Blue tooth Wireless 802.11 a+b+g Wireless 802.11 b+g PCMCIA Audio...
  • Page 35 Battery Item Vendor & model name Battery Type Pack capacity Cell voltage Number of battery cell Package configuration Package voltage Item Vendor & model AU B141XG08 name CHIME N141X9-L01 Mechanical Specifications LCD display area 14.1 (diagonal, inch) Display technology Resolution XGA (1024x768) Supports colors 262K...

  • Page 36: Lcd Inverter

    LCD Inverter Item Vendor & model name Brightness conditions Input voltage (V) Input current (A) Output voltage (V, rms) Output current (mA, rms) Output voltage frequency (k Hz) AC Adaptor Item Model number AC input Output power System Power Management ACPI mode Mech.

  • Page 37: Irq Assignment Map

    IRQ07 Chapter 1 Function DMA controller PCI bus Programmable interrupt controller System timer Acer Tablet PC Keyboard Buttons (101/102 key) Main board resources Microsoft ACPI-Compliant Embedded Controller System CMOS/real time clock Numeric data processor Secondary IDE Channel Primary IDE Channel...

  • Page 38: Dma Channel Assignment

    IRQ Assignment Map Interrupt Channel IRQ08 IRQ09 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 DMA Channel Assignment Item System timer Real Time Clock PCI Device (LAN, Audio, Modem...) USB 1.1, USB 2.0, VGA PS/2 Mouse Numeric data processor 1st EIDE device (hard disk) 2nd EIDE device (optical drive) Specification PnP Audio System CODEC...

  • Page 39: System Utilities

    System BIOS Version: TMC310 V1.01 VGA BIOS Version: 1203 KBC Version: 01.01 Serial Number: 9146N01021514007B0KS00 Asset Tag Number: None Product Name: TravelMate C310 Manufacturer Name: Acer UUID: f979b460-ac81-11d9-8e81-fed00138ac2e Help Select Item ↑ ↓ ← → Exit Select Menu Chapter 2 during POST (when “Press <F2>...

  • Page 40: Navigating The Bios Utility

    Navigating the BIOS Utility There are six menu options: Information, Main, Advanced, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys ( wy). To change the value of a parameter, press por q.
  • Page 41 None System BIOS Version: TMC310 V1.01 VGA BIOS Version: 1203 KBC Version: 01.01 Serial Number: 9146N01021514007B0KS00 Asset Tag Number: None Product Name: TravelMate C310 Manufacturer Name: Acer UUID: f979b460-ac81-11d9-8e81-fed00138ac2e Help Select Item ↑ ↓ ← → Exit Select Menu Parameter IDE1 Model Name Shows the Model name of HDD installed on Primary IDE master.
  • Page 42 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. Info. Main System Time: System Date: System Memory: Extended Memory: Video Memory Quiet Boot: Power on Display:...
  • Page 43 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time Sets the system time. System Date Sets the system date. System Memory This field reports the memory size of the system. Memory size is fixed to 640MB Extended Memory This field reports the memory size of the...
  • Page 44 Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. Info. Main Infrared/Serial port A: Help Select Item ↑ ↓ ← → Exit Select Menu The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings.
  • Page 45 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Info. Main User Password Is: Supervisor Password Is: Set User Passord: Set Supervisor Password: Primary HardDisk Security: Password on Boot: Help ↑ ↓ Select Item ←...

  • Page 46: Setting A Password

    Setting a Password Follow these steps as you set the user or the supervisor password: Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).
  • Page 47 Type the current password in the Enter Current Password field and press e. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. Press e. After setting the password, the computer sets the User Password parameter to “Set”. If desired, you can enable the Password on boot parameter.
  • Page 48 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Info. Main +Hard Drive Removable Devices CD-ROM/DVD Drive...
  • Page 49 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Info. Main Exit Saving Changes Exit Dicarding Changes Load Setup Defaults Discard Changes Save Changes Help Select Item ↑ ↓ ← → Exit Select Menu The table below describes the parameters in this screen.

  • Page 50: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

  • Page 51: Chapter 3 Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Philips screw drivers Flat head screwdriver NOTE: The screws for the different components vary in size.

  • Page 52: General Information

    Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack. NOTE: TravelMate C310 series product uses tape to fasten the antenna/cable, you may need to tear the tape before you remove the antenna.

  • Page 53: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the then disassemble the inside assembly frame in that order. M3L4*1 HDD Cover ODD Module...

  • Page 54: Removing The Battery Pack

    Removing the Battery Pack Release the battery lock. Slide the battery latch then remove the battery. Chapter 3...

  • Page 55: Removing The Hdd Module/Optical Module/Wireless Lan Card/Keyboard And Lcd Module

    Removing the HDD Module/Optical Module/Wireless LAN Card/Keyboard and LCD Module Removing the HDD Module Remove the two screws holding the HDD cover. Pull out the hard disk drive then detach it from the main unit. Removing the Optical Disc Drive Module Slide the ODD latch then remove the ODD module from the main unit carefully.

  • Page 56: Removing The Lcd Module

    You can remove the optional memory here. NOTE: The main memory is located on the top of the mainboard. Removing the Keyboard Remove the screw holding the keyboard. Release the keyboard locks (x3). Turn the keyboard over and disconnect the keyboard cable then remove the keyboard. Removing the LCD Module See “Removing the Keyboard”...
  • Page 57 Rotate the LCD module counter-clockwise 90 degree. Then press down the LCD module a little bit. Remove the back hinge cap carefully. Detach the middle cover carefully. Remove the eight screws holding the keyboard support plate then remove the plate. NOTE: This is an engineering sample.
  • Page 58 13. Place the LCD module as the picture shows carefully. 14. Disconnect the LCD coaxial cable and inverter cable respectively. Chapter 3...

  • Page 59: Disassembling The Main Unit

    Disassembling the Main Unit Separate the main unit into the logic upper and the logic lower assembly Pop out the memory then remove it from the DIMM socket. Remove the 14 screws holding the upper case assembly and the lower case assembly. Disconnect touchpad cable connecting to the main board.

  • Page 60: Disassembling The Logic Lower Assembly

    Remove the touchpad. Detach the touchpad button. Then detach touchpad scroll key. Disassembling the logic lower assembly Remove the lower case left cover. Remove the screw holding the lower case right cover. Then remove the lower case right cover. Disconnect the cable from mainboard to CD ROM board. Disconnect the speaker cable.
  • Page 61 Remove the two screws that fasten the speaker module. 10. Disconnect the fan cable. 11. Remove the four screws that fasten the heatsink module then remove the heatsink module. 12. Release the CPU lock with a flat-head screwdriver then remove the CPU from the socket. 13.

  • Page 62: Disassembling The Lcd Module

    Disassembling the LCD Module Remove the four LCD screw caps. Then remove the four screws that secure the LCD bezel. Detach the LCD bezel carefully. Tear off the tape fastening the bluetooth antenna. Then remove the bluetooth antenna from the LCD bezel. Then disconnect the LCD inverter cable.
  • Page 63 13. Remove the two screws holding the LED board. 14. Disconnect the LED board cable. 15. Remove the two screws that secure the button board. 16. Take out the microphone, detach the button board assembly. 17. Disconnect the microphone, the LCD coaxial cable and the button board to LED board cable. 18.
  • Page 64 Chapter 3...

  • Page 65: Disassembling The External Modules

    Disassembling the External Modules Disassembling and Reassembling the HDD Module Remove the screw holding the HDD holder. Take out the hard disc drive from the HDD holder carefully. Place the hard disc drive back to the HDD holder. Secure the hard disc drive to the HDD holder witht the screw as shown. Disassembling and Reassembling the Optical Disc Drive Module Remove the two screws holding the optical bracket.
  • Page 66 Secure the optical device board with two screws as shown. Attach the optical bracket back to the ODD. Secure the optical bracket with the two screws as shown. 10. Then fasten the optical braket with another two screws as shown. Chapter 3...

  • Page 67: Assemble The Hinge Caps

    Assemble the Hinge Caps Rotate the LCD module clockwise 135 degree. Press down the LCD module as picture shows. Place the front hinge cap back to its original position. Press the front hinge cap until you hear a click. After attach the front hinge cap, erecat the LCD module as picture shows. Rotate the LCD module counter-clockwise 90 degree.

  • Page 68: Chapter 4 Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Duplicate symptom and obtain the failing symptoms in as much detail as possible.

  • Page 69: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 70: Power System Check

    Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items. Press F2 in the test items.

  • Page 71: Touchpad Check

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 72: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 73: Index Of Error Messages

    Index of Error Messages Error Message List Error Messages Struck Key System CMOS checksum bad - Default configuration used Real time clock error Previous boot incomplete - Default configuration used Invalid System Configuration Data Operating system not found FRU/Action in Sequence See ““Keyboard or Auxiliary Input Device Check”...
  • Page 74 Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. Power-on indicator turns on and LCD is blank. Power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. Power-on indicator turns on and a blinking cursor shown on LCD during POST.

  • Page 75: Post Codes

    POST Codes Code Beeps Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management Load alternate registers with initial POST...
  • Page 76 Code Chapter 4 Beeps Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled 2-2-3-1 Test for unexpected interrupts...
  • Page 77 Code Beeps Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs. One long, two short beeps on checksum failure.
  • Page 78 Code Chapter 4 Beeps Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size...

  • Page 79: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.

  • Page 80: Pcmcia-Related Symptoms

    Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged System hang during POST PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. PC Card cannot be inserted or ejected Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.

  • Page 81: Peripheral-Related Symptoms

    Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. The system doesn't resume from standby mode after opening the lid of the portable computer. Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the...
  • Page 82 Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Internal LAN does not work correctly NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 78. Chapter 4 Action in Sequence Phone cable...

  • Page 83: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for the system board in loop mode at least 10 times.

  • Page 84: Undetermined Problems

    System Check” on page 64): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 85: Chapter 5 Jumper And Connector Locations

    Jumper and Connector Locations Top View Item Description DCIN1 DC-In Jack USB2 USB Port USB1 USB Port S-Vedio Port CRT1 External Display Port LCD1 LCD Coaxial Cable Connector North Bridge South Bridge INV1 Inverter Cable Connector Modem Jack/LAN Jack DOCK1 Expansion Port CBUS1 PCMCIA Slot...

  • Page 86: Bottom View

    Bottom View Item CPU Socket DIMM Socket 1 FAN1 FAN Connector Switch Setting CHKPW BOOTBLOCK ENABLE Clear CMOS Procedure Run CLCMOSOS.COM in DOS mode to clear the CMOS values. Description Item HDD1 MINI1 SW2-1 Description Mini PCI Connector HDD Connector SW2-2 Chapter 5...

  • Page 87: Chapter 6 Fru(Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 88: Exploded Diagram

    Exploded Diagram Chapter 6...
  • Page 89 Parts Picture Adapter ADAPTER 70W 3PIN DELTA ADP-65DB Battery BATTERY PACK LI 8CELL 2.2AH SANYO BATTERY PACK LI 6CELL 2.2AH SMP RTC BATTERY Boards TOUCHPAD BOARD SYNAPTICS/TM41P-341 WIRELESS LAN BOARD 802.11BG INTEL 2200BGMW2 WLAN 802.11ABG INTEL NA ANNIE WLAN 802.11ABG INTEL EU ANNIE WLAN 802.11ABG INTEL861738 ANN BLUE TOOTH WNC BC92035 Cables...
  • Page 90 Parts Picture C.A. B/T ANTENNA CANARY3(BLUETOOTH CABLE) Case/Cover/Bracket Assembly PCMCIA DUMMY CARD MIDDLE COVER TOUCHPAD HOLDER LOWER CASE W/DIMM COVER & RUBBER FOOT DIMM COVER W/SCREW HDD COVER W/SCREW MINI PCI COVER W/SCREW LOWER CASE FRONT COVER W/SPEAKER PACK Partname And Description Part Number 50.T86V1.001 42.T39V1.003...
  • Page 91 Parts Picture LOWER CASE RIGHT COVER SMART CARD/ PCMCIA SIDE LOWER CASE LEFT COVER POWER SWITCH SIDE UPPER CASE W/LATCH MODULE HINGE CAP FRONT HINGE CAP BACK KEYBOARD SUPPORT PLATE Communication Module WIRELESS LAN ANTENNA AUX WIRELESS LAN ANTENNA MAIN Chapter 6 Partname And Description Part Number...
  • Page 92 Parts Picture CPU CEL-M360 1.4GMHZ INTEL CPU CEL-M370 1.5GMHZ INTEL CPU DOTHAN715A 1.5GMHZ INTEL CPU DOTHAN730 1.6GMHZ INTEL CPU DOTHAN740 1.73GMHZ INTEL CPU DOTHAN750 1.87GMHZ INTEL CPU DOTHAN760 2GMHZ INTEL CPU DOTHAN770 2.13GMHZ NTEL HDD/ Hard Disk Drive HDD 40G HITACHI HTS424040M9AT00 HDD 40G TOSHIBA MK4025GAS HDD 40G 4200PRM SEAGATE ST94019A HDD 60G HITACHI C25N060ATMR04...
  • Page 93 Parts Picture KEYBOARD DARFON NSK-A4300 SWISS KEYBOARD DARFON NSK-A4302 T-CHINESE KEYBOARD DARFON NSK-A4303 THAI KEYBOARD DARFON NSK-A4306 PORTUGUESE KEYBOARD DARFON NSK-A430A ARABIC KEYBOARD DARFON NSK-A430D DANISH KEYBOARD DARFON NSK-A430E ITALIAN KEYBOARD DARFON NSK-A430F FRENCH KEYBOARD DARFON NSK-A430G GERMAN KEYBOARD DARFON NSK-A430H HEBREW KEYBOARD DARFON NSK-A431A BELGIAN KEYBOARD DARFON NSK-A430K KOREAN KEYBOARD DARFON NSK-A430M CF 85KEYS KB.T8607.014...
  • Page 94 Parts Picture LCD COAXIAL CABLE 14.1" LCD COAXIAL CABLE 14.1" INVERTER CABLE TOUCHPNL 14" WACOM SU-035-X01(AU)002E 56.T28V1.004 TOUCHPNL 14.1" WACOM SU-035-X01 0026 LCD PANEL W/HINGE & LOGO HINGE ASSEMBLY LCD BEZEL 14.1" W/ICON LABEL & NAME PLATE BRKT 14"LCD PANEL R FOR CMO BRKT 14"LCD PANEL L FOR CMO WIRELESS LAN ANTENNA AUX WIRELESS ANTENNA 802.11B MAIN...
  • Page 95 Parts Picture EXTENSION BOARD MODEM CABLE(MODEM TO MAINBOARD) PCMCIA SLOT 4PIN Descrete MAINBOARD CANARY2 MB-1 DISCRETE GIGA W/O CPU W/EXTENTION BOARD & MODEM & MODEM CABLE & PCMCIA SLOT MODEM BOARD FOXCONN T60M845.01 EXTENSION BOARD MODEM CABLE(MODEM TO MAINBOARD) PCMCIA SLOT 4PIN Memory SDIMM 256M MICRON MT8HTF3264HDY- 40EB3...
  • Page 96 OPTICAL DEVICE BOARD Heatsink/FAN CPU FANSINK W/FAN CPU FAN 5V CPU HEATSINK Microphone MICROPHONE W/O RUBER Miscellaneous PLATE ACER LOGO MG-AL PANEL NAME PLATE ICON PLATE TOUCHPAD BUTTON TOUCHPAD SCROLL KEY RUBBER FOOT LCD SCREW MYLAR UPPER Partname And Description Part Number KO.02407.026...
  • Page 97 Parts Picture LCD SCREW MYLAR LOWER LCD LATCH MODULE Screws SCRW HEX NUT W/WASHER #4 NI BT(Mainboard) SCRW MAC PAN M2*L9.3NI NYL SPR SCRW M2X L3 HEAD =0.3MM SCREW M2X4 (HEAD 0.5) NYLOK(Heatsink) SCREW SPECIAL M2*L4.5(S50)(LCD/Wireless LAN) SCRW M1.7*5.5 TAPPING NI(Optical) SCREW M2*3 NYLON 1JMCPC-420325(HDD cover/Mini PCI cover) SCREW MACH WAFER M2*6L BK-ZN...

  • Page 98: Appendix A Model Definition And Configuration

    Model Definition and Configuration TravelMate C310 Series(UMA) Model Number TMC313E CM370 N14.1XGAT TMC311X PM730 N14.1XGAT TMC313E CM370 N14.1XGAT Appendix A Memory (GB) SO256MBII N40GB 4.2K SO256MBII N60GB 4.2K/ N80GB 4.2K SO256MBII N60GB 4.2K Appendix A Wireless NCB24X INT2200 BG_MW NSM8X...

  • Page 99: Travelmate C310 Series(Descrete)

    TravelMate C310 Series(Descrete) Model Number TMC312X PM740 TMC311X PM730 Memory (GB) N14.1XGAT SO256MBII N60GB 4.2K N14.1XGAT SO256MBII N80GB 4.2K Wireless INT2200 WNC_US BG_MW B_BRM INT2200 WNC_US BG_MW B_BRM Appendix A...

  • Page 100: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® ® ® functions are tested under Windows XP Home, Windows XP Pro and Windows 2000 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 101: Microsoft® Windows® Xp Home Environment Test(Uma)

    ® ® Microsoft Windows Item Memory Battery 2nd Battery Adapter Software VGA Chip Card Reader XP Home Environment Test(UMA) Celeron M 350 (1.3G 1M) Celeron M 360 (1.4G 1M) Celeron M 370 (1.5G 1M) Pentium M 715A (1.5G 2M 400FSB ) TJ85 Pentium M 730 (1.6G 2M 533FSB) Pentium M 740 (1.73G 2M 533FSB) Pentium M 750 (1.87G 2M 533FSB)
  • Page 102 Item Wireless LAN Bluetooth Appendix B Specifications INT2200BG_MW INT2200BG_RW INT2915ABG_S1 INT2915ABG_S2 INT2915ABG_S3 INT2915ABG_S4 WNC_USB_BRM...

  • Page 103: Microsoft® Windows® Xp Home Environment Test(Descrete)

    ® ® Microsoft Windows Item Memory Battery 2nd Battery Adapter Software VGA Chip VRAM Card Reader XP Home Environment Test(Descrete) Celeron M 350 (1.3G 1M) Celeron M 360 (1.4G 1M) Celeron M 370 (1.5G 1M) Pentium M 715A (1.5G 2M 400FSB ) TJ85 Pentium M 730 (1.6G 2M 533FSB) Pentium M 740 (1.73G 2M 533FSB) Pentium M 750 (1.87G 2M 533FSB)
  • Page 104 Item Wireless LAN Bluetooth Appendix B Specifications INT2200BG_MW INT2200BG_RW INT2915ABG_S1 INT2915ABG_S2 INT2915ABG_S3 INT2915ABG_S4 WNC_USB_BRM...

  • Page 105: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 106 Appendix C...

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