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Common Problems
The following table provides general information about common monitor problems you
might encounter and the possible solutions.
Common symptoms What you
No video/Power LED
off
No video/Power LED
on
Poor focus
Shaky/Jittery video
58
Troubleshooting
experience
No picture
No picture or no
brightness
Picture is fuzzy, blurry,
or ghosting
Wavy picture or fine
movement
Possible solutions
• Ensure that the video cable
connecting the monitor and the
computer is properly connected and
secure.
• Verify that the power outlet is
functioning properly using any other
electrical equipment.
• Ensure that the power button is
depressed fully.
• Ensure that the correct Input Source
is selected using the
Select button.
• Check the "Power LED Button" option
under Energy in OSD Menu.
• Increase brightness & contrast controls
via OSD.
• Perform monitor self-test feature
check.
• Check for bent or broken pins in the
video cable connector.
• Ensure that the correct Input Source
is selected using the
Select menu.
• Run the built-in diagnostics.
• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock
controls via OSD.
• Eliminate video extension cables.
• Reset the monitor to Factory Settings.
• Change the video resolution to the
correct aspect ratio (16:9).
• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock
controls via OSD.
• Reset the monitor to Factory Settings.
• Check environmental factors.
• Relocate the monitor and test in
another room.
Input Source
Input Source
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