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Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.
Acer-authorized Service Providers: Your Acer office may have a different part number code than those given in the FRU list in this service guide. The list provided by your regional Acer office must be used to order FRU parts...
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CHAPTER 1 Hardware Specification Hardware Specifications and Configurations....1-5 Features ..........1-5 Operating System .
(for 64-bit OS) Up to 2 GB of DDR3 system memory, upgradable to 4 GB using two soDIMM modules (for 32-bit OS) Display 14" HD 1366 x 768 resolution, Acer ComfyView LED-backlit TFT LCD Mercury-free, environment-friendly Frameless super-slim design ...
TurboCache™ (1024 MB of dedicated DDR3 VRAM, up to 3071 MB of shared system memory), supporting Storage Hard disk drive 250/320 GB or larger, with enhanced Acer DASP (Disk Anti-Shock Protection) Solid state drive 128 GB or larger ...
87 Wh 6000 mAh 8-cell Li-ion battery pack Battery life: 9 hours Input and Control Keyboard 86-/88/91-key Acer FineTouch™ keyboard with international language support Touchpad Next-generation oversized multi-gesture touchpad, featuring three-finger press, flip and swipe, in addition to two-finger scroll, pinch and rotate.
Input and Output eSATA / USB 2.0 port Multi-in-1 card reader (SD™, MMC, MS, MS PRO, xD) USB 3.0 port featuring power-off USB charging Two USB 2.0 ports ® HDMI port with HDCP Support External display (VGA) port ...
InstantOn InstantView Multimedia ® Corel WinDVD NTI Media Maker™ Communication and ISP Acer Crystal Eye Acer Video Conference Manager ® Microsoft Silverlight™ Skype™ Windows Live™ Essentials 2011 1-10 Player 10.1 ®...
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Web links and utilities Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, UK only) Acer Identity Card Acer Registration Acer Updater ® eBay shortcut 2009 (Canada, France, Germany, Italy, Mexico, Spain, UK, US only) ...
Notebook Tour Top View Figure 1-1. Top View Table 1-1. Top View Icon Integrated webcam Display screen Microphone Keyboard 1-12 Item Web camera for video communication (only for certain models). Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by models).
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Caps Lock Description Touch-sensitive pointing device which functions like a computer mouse. Fingerprint reader for Acer ProShield Security Suite (configuration may vary by model). The left and right buttons function like the left and right mouse buttons. Puts your computer into power-saving mode (configuration may vary by model).
Connects to USB devices. A USB 3.0 port can be distinguished by its blue connector. Accepts inputs from external microphones. Connects to audio devices (e.g., speakers, headphones). NOTE: Supports compatible 3.5 mm headsets with built-in microphone (e.g. Acer smart handheld headsets). Description 1-15...
Right View Figure 1-4. Right View Table 1-4. Right View Icon USB 2.0 ports Kensington lock slot DC-in jack 1-16 Item Connect to USB 2.0 devices (e.g., USB mouse, USB camera). Connects to a Kensington-compatible computer security lock. NOTE: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer.
Base View Figure 1-5. Base View Table 1-5. Base View Icon Item Battery bay Battery lock Hard disk bay Speakers Memory compartment Battery release latch/ lock Description Houses the computer's battery pack. Locks the battery in position. Houses the computer's hard disk (secured with screws).
Touchpad Basics Figure 1-6. Touchpad Move finger across the Touchpad (1) to move the cursor. Press the right (2) and left (3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.
Using the Keyboard Figure 1-7. Keyboard Lock Keys The keyboard has three lock keys which can be toggled on and off. (Table 1-7) Table 1-7. Keyboard Lock Keys Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key Application key Table 1-9. Windows Keys Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
Hotkeys Hotkeys or key combinations can be used to access most of the computer's controls like screen brightness and volume output. Figure 1-8. Keyboard Hotkeys To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combination.
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Table 1-10. Keyboard Hotkeys (Continued) Hotkey Icon Fn + Fn + Fn + Fn + Fn + Home Fn + PgUp Fn + PgDn Fn + End Alt + F10 1-22 Function Brightness up Increases the screen brightness. Brightness down Decreases the screen brightness.
Specification Tables Computer specifications Item Dimensions Length Width Height (front to rear) Weight (equipped with optical drive, flash drive, and battery) Weight (equipped with optical drive, flash drive, and without battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc)
Processor Specifications (Taken from FRU) Item Speed (GHz) i3-2357M 1.3 GHz i5-2467M 1.6 GHz i5-2557M 1.7 GHz i7-2637M 1.7 GHz i7-2677M 1.8 GHz CPU Fan True Value Table (Tj=100) CPU Temperature Throttling 50%: On= 99°C; OFF=95°C OS shut down at 100°C; H/W shut down at 92°C ...
Wake on LAN from S3 Wake on LAN from S5 in AC mode System information HDD password Anti-theft support (Computrace) Refer to Acer BIOS specification. Specification BCM57761B0KMLG RJ45 (No LED) RJ45 at the left rear Supports 10M/100M/1000M bit...
DC Power Requirements Voltage tolerance Vendor & Model HTS723225A7A Name Capacity (GB) Specification Acer AC4S flat KB 86-US/87-UK/91-JP keys Plug USB keyboard to the USB port directly: Yes Phantom key auto detect Overlay numeric keypad Support independent pgdn/pgup/home/end keys ...
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Item Hard Disk Drive (Continued) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Fast data transfer rate (Gbits/sec, max) Media data transfer rate (Mbytes/sec.max) DC Power Requirements Voltage tolerance Super-Multi Drive (N/A) Item Vendor &...
BD Drive (N/A) Items Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage LED 14.0” Item Vendor/Model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch (mm) Typical White Luminance (cd/m ) also called Brightness...
Mini Card Item Number supported Features 3G Card (N/A) Item Features Audio Codec and Amplifier Item Audio Controller Realtek ALC271-X Features Amplifier N/A (Codec IC support Class D Amplifier) Features 1-34 1 slot for WLAN (PCIE + USB interface)
VRAM Item Chipset Memory size Interface USB Port Item USB compliance level EHCI Number of USB port(s) Location Output Current HDMI Port Item Compliance level Data thoroughput Number of HDMI port(s) Location eSATA Port Item Compliance level Data thoroughput Number of eSATA port(s) Location 1-36 Specification...
AC Adapter Item Input rating Maximum input AC current Inrush current Efficiency System Power Management Item Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Card Reader Item Chipset Package Maximum supported size Features Specification 1.7A @ 100V~240V...
System LED Indicator Item Lock System state Wireless state HDD access state Power button backlight Battery state Communication device state Mute Mic button Backup key button PowerSmart key button Caps/Num lock status 1-38 Specification Dual color: Blue/Orange Power on: Blue ...
System DMA Specification Legacy Mode DMA0 DMA1 DMA2 DMA3 DMA4 DMA5 DMA6 DMA7 *ExpressCard controller can use DMA 1, 2, or 5. Power Management Not applicable Not applicable Not applicable Not applicable Direct memory access controller Available for ExpressCard Not Assigned Not Assigned 1-39...
System Interrupt Specification Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ5* IRQ6 IRQ7* IRQ8 IRQ9* IRQ10* IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. NOTE: ExpressCards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.
System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to arises.
BIOS The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen: IMPORTANT: The screens provided are for reference only. Actual values may differ by model. Information The Information tab shows a summary of computer hardware information. Information Main CPU Type:...
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Table 2-1. BIOS Information Parameter CPU Type CPU Speed HDD Model Name HDD Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version Serial Number Asset Tag Number Product Name UUID System Utilities Description CPU (central processing unit) type and speed of system Speed of the CPU Model name of HDD0 (hard disk drive) installed on primary IDE master...
Main The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Information Main System Time System Date Total Memory: Video Memory: Graphic mode Quiet Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode *Function key behavior...
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Table 2-2 describes the parameters shown in Table 2-2. BIOS Main Parameter System Time BIOS system time in 24-hour format System Date BIOS system date Total Memory Total memory available Video Available memory for video Memory Allows to switch from text mode to graphics Graphic mode Mode...
Security The Security tab shows parameters that safeguard and protect the computer from unauthorized use. Information Main Supervisor Password Is: User Password Is: HDD Password Is: Set Supervisor Password Set User Password Set HDD Password Password on Boot Current TPM State Change TPM State ...
Table 2-3. BIOS Security (Continued) Parameter Password on Boot Change TPM State NOTE: NOTE: When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Password on Boot must be set to Enabled to activate password feature. Passwords are not case sensitive.
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NOTE: NOTE: The following characters may be used in a password: A-Z Alphabets A through Z (Not Case Sensitive) IMPORTANT: Use care when typing a password. Characters do not appear on the screen. 3. Retype password in the Confirm New Password field and press Enter. 4.
5. If new password and confirm new password strings do not match, the Setup Warning dialog is shown. (Figure 2-6) Figure 2-6. Setting a Password: Passwords Do Not Match a. Press Enter to return to the BIOS Setup Utility Security menu. b.
Changing a Password 1. Use the and keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog is shown. (Figure 2-8) Figure 2-8. Changing a Password: Set Supervisor Password 2. Type current password in Enter Current Password field and press Enter. 3.
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a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as Clear. c. To try to change the password again, repeat steps 1 through 4. 7. If new password and confirm new password strings do not match, the Setup Warning dialog is shown (Figure 2-11).
Boot The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives Onboard hard disk drive DVD drive in the module bay Use and keys to select a device and press F5 or F6 to change the value. Information Main Boot priority order:...
Exit The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility. Information Main Exit Saving Changes Exit Discard Changes Load Setup Defaults Discard Changes Save Changes Help Exit Figure 2-13. BIOS Exit Table 2-4 describes the parameters in Figure 2-13.
BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before BIOS Flash utility is used.
DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. 3. Move USB HDD to position 1 (Figure 2-14). (Refer to Example: If using USB HDD to Update BIOS, move USB HDD to position 1.
BIOS flash process begins. (Figure 2-16 and Figure 2-17) ******************************************************************************* ENE Flash Utility V0.17 Nick 01 (Only Support SPI), Nov 04 2009, 15:49:40 ******************************************************************************* File Name = [KBCA100A.ROM] file size <0x1C792 Bytes> Start Loading flash ROM... Loading... Loading flash ROM completed... SB : Intel Turn On Fan KBC ID ==>...
WinFlash Utility Perform the following to use the WinFlash Utility: 1. Boot to OS. 2. Open Winflash folder. (Figure 2-19) Figure 2-19. Winflash Program Folder NOTE: NOTE: Flashing of system BIOS cannot be performed on battery power. Make sure AC adapter is connecting to device before executing program.
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5. If the AC adapter is connected and there is no BIOS ROM file size error, a progress screen is shown. (Figure 2-21) P4VC0 V1.03 Figure 2-21. InsydeFlash (2 of 2) 6. After flashing process is complete, the program will automatically restart the system. 7.
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Figure 2-23. No AC Power Detected (2 of 2) 8. Connect AC adapter to device and repeat steps two through four. 9. If there is BIOS ROM file size error, the following dialog is shown. (Figure 2-24) Figure 2-24. BIOS ROM File Size Error System Utilities 2-21...
HDD/BIOS Password Utilities NOTE: NOTE: If Power-on Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure. See Disk. Clearing HDD Passwords This section provides details about removing an HDD password from the BIOS. If the HDD password is incorrectly entered three times, an error is generated.
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NOTE: NOTE: A key code is generated for use with unlocking utility. Make note of this code. 3. On a separate, compatible device, boot to DOS. 4. Execute UnlockHD.exe (Figure 2-28) to create a password unlock code. Use the format <UnlockHD [key code]>...
Clearing BIOS Passwords If a BIOS password (Supervisor Password and/or User Password) is set, the BIOS will prompt for the password at system POST or upon entering the BIOS setup menu. There are two methods for clearing the BIOS password. A hardware method and a software method. Hardware Method 1.
1. At a DOS prompt, enter clnpwd.exe. 2. Press 1 or 2 to clean the desired password. (Figure 2-31) D:\Clnpwd>clnpwd Acer Clean Password Utility V1.00 Press 1 or 2 to clean any password shown as below 1. User Password 2. Supervisor Password Clean User Password Successful! Figure 2-31.
Miscellaneous Tools Using Boot Sequence Selector The Boot Sequence Selector allows the boot order to be changed without accessing the BIOS Setup Utility. To use the Boot Sequence Selector, perform the following: 1. At a DOS prompt, enter bs <#> and a boot sequence ID number. A boot sequence ID is a digit from 1 to 4.
Using Boot Manager The Boot Manager allows the boot order to be changed without accessing the BIOS Setup Utility. To use the Boot Manager, perform the following: NOTE: NOTE: The F12 Boot Menu option must be set to Enabled in the BIOS Setup Utility’s Main screen.
Output: Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): TravelMate Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acer Asstag Write Product Name to EEPROM Input: dmitools /wp TravelMate Write Serial Number to EEPROM...
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Write UUID to EEPROM (Create UUID from Intel WFM20.pdf) Input: dmitools /wu Write Asset Tag to EEPROM Input: dmitools /wa Acer Asstag NOTE: NOTE: For examples two (2) through five (5), restart the system to to the EEPROM System Utilities...
Using LAN MAC EEPROM Utility Use MAC.BAT utility to write the MAC.CFG file to EEPROM under DOS mode. 1. Edit MAC.CFG to add correct WriteData, StartAddr, and WriteLeng values. (Figure 2-34) Figure 2-34. MAC.CFG File Table 2-6. MAC.cfg Field Names & Values Field Name Title WriteData...
Machine Maintenance Procedures Introduction This chapter contains general information about the notebook, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the notebook computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.
Screw Table Table 3-1 contains a complete list of the required screws and fasteners required when performing any maintenance on the notebook computer. Table 3-1. Main Screw List M2.0x2.5(BNZ) M2.5x4.0(ZK) M2.0x10(ZK) M2.5x5.0(ZK) M2.0x4.0(NI) M2.0x3.0 M2.5x3.0 Screw Quantity Machine Maintenance Procedures...
Maintenance Flowchart The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing. Figure 3-1. Maintenance Flow Machine Maintenance Procedures...
Getting Started The flowchart in Figure 3-1identifies sections illustrating the entire removal and install sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: 1. Remove power (A) from the system and peripherals. (Figure 3-2) 2.
Battery Pack Removal 1. Place computer battery side up. 2. Slide battery lock (A) into open position. 3. Slide and hold battery release latch (B) to release position. 4. Remove battery pack (C) and release latch (B). Figure 3-3. Battery Pack IMPORTANT: Follow local regulations for battery disposal (Figure 3-3).
Hard Disk Drive (HDD) Module Removal Prerequisite: Battery Pack Removal 1. Remove two (2) screws (A) from HDD module door (B) (Figure 3-6). 2. Use tab (C) to remove door from lower cover (Figure 3-6). Figure 3-6. HDD Module CAUTION: HDD module is attached to mainboard by HDD cable.
DIMM Module Installation 1. Slide module (D) into mainboard connector (F) 2. Press on DIMM module (D) until clips (E) lock in place 3. Align door (B) to slots (G) on lower cover (Figure 3-13). Figure 3-13. DIMM Module Door installation 4.
Upper Cover Removal Prerequisite: Keyboard Removal 1. Place computer face down. 2. Remove the following screws (Figure 3-19): Thirteen (13) screws (B) from lower cover Two (2) screws (C) from lower cover Three (3) screws (D) from batter bay. ...
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4. Disconnect the following cables (Figure 3-20): Fingerprint board FFC cable (E) from mainboard connector (F) Touchpad button assembly FFC cable (G) from mainboard connector (H) Function board cable (J) from mainboard connector (K). Figure 3-20. Upper Cover 5.
CAUTION: Microphone set cable is attached to mainboard. Use caution when removing upper cover. 7. Lift upper cover in an angle to expose microphone set cable (Figure 3-22). 8. Disconnect microphone set cable (N) from mainboard connector (P) (Figure 3-22). Figure 3-22.
MSATA SSD Module Removal The following procedure is to remove the M Serial Advanced Technology Attachment (SATA) (Solid State Drive (SSD)). Prerequisite: Upper Cover Removal 1. Locate module (A) on lower cover. 2. Remove screw (B) from module. 3. Disconnect module (A) from mainboard connector (C). Figure 3-23.
Mainboard Removal Prerequisite: WLAN Module Removal MSATA SSD Module Removal 1. Remove following screws (Figure 3-27): Screw (A) from mainboard Three (3) screws (B) from fan module (C) Screw (J) from fan module (K) 2. Remove adhesive tape (F) on LVDS cable connector (Figure 3-27). 3.
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CAUTION: DC-IN cable is attached to mainboard. Use caution when removing mainboard. 7. Lift mainboard until DC-in cable is clear of lower cover. 8. Disconnect DC-IN cable (N) from mainboard connector (P) as shown in Figure 3-29. Figure 3-29. DC-IN Cable CAUTION: Speakers cable is attached to mainboard.
Thermal Module Assembly Installation IMPORTANT: Apply approved thermal grease and make sure all heat pads are in place before replacing module. The following thermal grease types are approved for use: N302 I-Connosseur The following thermal pads are approved for use: T-flex340 ...
Speakers Removal Prerequisite: Mainboard Removal 1. Locate left speaker (A) and right speaker (B) on lower cover. 2. Remove following screws: Two (2) screws (C) from left speaker (A) Two (2) screws (C) from right speaker (B). 3. Release cable (D) from adhesive tape (E). 4.
Microphone Set Removal Prerequisite: Upper Cover Removal 1. Locate microphone set (A) on upper cover (Figure 3-39). Figure 3-39. Microphone Set 2. Lift microphone set (A) to remove. Microphone Set Installation 1. Install microphone set (A) into slots (B) on upper cover (Figure 3-40). Figure 3-40.
Function Board Removal Prerequisite: Upper Cover Removal 1. Locate board (A) on upper cover. 2. Remove screw (B) from board. 3. Release board from tabs (C) on upper cover. Figure 3-41. Function Board 4. Remove board. Function Board Installation 1. Install and align board (A) with pin (D) on upper cover until secure to tabs (C). 2.
LCD (Liquid Crystal Display) Module Removal Prerequisite: Mainboard Removal NOTE: NOTE: LCD module is an assembly and not to be disassembled. 1. Remove two (2) screws (A) from left hinge (B) (Figure 3-43). Figure 3-43. Left Hinge 2. Remove two (2) screws (A) from right hinge (C) (Figure 3-44). Figure 3-44.
LCD Module Installation 1. Align and install LCD module with lower cover Figure 3-46. LCD Module 2. Install and secure two (2) screws (A) to left hinge (B) to right hinge (C) (Figure 3. Install WLAN antenna cables (D) to cable guides on lower cover 4.
NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.
Power On Issues If the system doesn’t power on, perform the following: Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. 1. Makes sure the power cable is properly connected to the computer and the electrical outlet.
No Display Issues If the Display doesn’t work, perform the following: Replace LCD module Figure 4-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following, one at a time. 1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5.
5. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5. 6. If the POST or video appears on the external display only, refer to 7. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs.
Keyboard Failure If the Keyboard fails, perform the following: Figure 4-4. Keyboard Failure Start Keyboard FPC well connected? Keyboard OK? Replace M/B Connect it well Replace keyboard Troubleshooting...
Internal Speaker Failure If internal Speakers fail, perform the following: Figure 4-6. Internal Speaker Failure Sound Problems Perform the following, one at a time. 1. Boot the computer. 2. Navigate to Start Manager. Check the Device Manager to determine that: The device is properly installed ...
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5. Make sure that all volume controls are set mid range: Click the volume icon on the taskbar Drag the slider to 50. Confirm that the volume is not muted. Click Mixer to verify that other audio applications are set to 50 and not muted. ...
Microphone Failure If internal or external Microphones fail, perform the following: Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start Sound and select the Recording tab. and Sound 2. Right click on the Recording tab and select Show Disabled Devices (clear by default).
USB Failure If the USB fails, perform the following: Figure 4-8. USB Failure Troubleshooting Start Check USB FFC to USB Connect Check USB/B Check USB CONNis well Swap M/B Re-assemble USB Swap USB/B Replace USB CONN 4-13...
Wireless Function Failure If the WLAN fails, perform the following: Figure 4-9. Wireless Function Failure 4-14 Start Check W/L antenna to W/L card Check antenna Check W/L card Swap M/B Re-assemble the antenna to W/L card Swap The antenna Swap the WL card Troubleshooting...
Bluetooth Failure If the Bluetooth fails, perform the following: Figure 4-10. Bluetooth Failure Troubleshooting Start Check B/T cable to B/T Connect Check B/T cable Check B/T Swap M/B Re-assemble the B/T cable Swap The B/T cable Swap the B/T 4-15...
Thermal Unit Failure If the Thermal Unit fails, perform the following: Figure 4-11. Thermal Failure 4-16 Start Fan cable Well connected Fan ok Thermal well insert Replace M/B Connect it well Replace fan Insert is well Troubleshooting...
MSATA SDD test Failure If the MSATA SDD test fails, perform the following: M-SATA SSD OK? Figure 4-12. MSATA SDD test Failure Troubleshooting Start M-SATA SSD well connected? Replace M/B Connect it well Replace M-SATA SSD 4-17...
Other Functions Failure HDD Not Operating Correctly To determine if the HDD is operating correctly, perform the following: 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to confirm the computer is virus free. 3. Run the Windows Vista Startup Repair Utility: a.
Mainboard To determine if the mainboard is operating correctly, perform the following: 1. Check component connections to mainboard. 2. To test for mainboard fault, swap mainboard. Random Loss of BIOS Settings If the computer is experiencing intermittent loss of BIOS information, perform the following: 1.
Power On 1. Remove power from the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices ...
Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-2. POST Code Range Phase PostBDS InsydeH2ODDT™...
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Table 4-3. SEC Phase POST Code Table (Continued) Functionality Name (Include\PostCode.h) SEC_FORCE_MAX_RATIO* SEC_GO_TO_SECSTARTUP SEC_GO_TO_PEICORE party relate functions – Platform dependence. Table 4-4. PEI Phase POST Code Table Functionality Name (Include\PostCode.h) PEI_SIO_INIT PEI_CPU_REG_INIT PEI_CPU_AP_INIT* PEI_CPU_HT_RESET* PEI_PCIE_MMIO_INIT PEI_NB_REG_INIT PEI_SB_REG_INIT PEI_PCIE_TRAINING* PEI_TPM_INIT PEI_SMBUS_INIT PEI_PROGRAM_CLOCK_GEN PEI_IGD_EARLY_INITIAL * PEI_HECI_INIT*...
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Table 4-6. BDS Phase POST Code Table (Continued) Functionality Name (Include\PostCode.h) BDS_END_OF_BOOT_SELECTION BDS_ENTER_SETUP BDS_ENTER_BOOT_MANAGER BDS_BOOT_DEVICE_SELECT BDS_EFI64_SHADOW_ALL_LEGACY_ROM BDS_ACPI_S3SAVE BDS_READY_TO_BOOT_EVENT BDS_GO_LEGACY_BOOT BDS_GO_UEFI_BOOT BDS_LEGACY16_PREPARE_TO_BOOT BDS_EXIT_BOOT_SERVICES* BDS_LEGACY_BOOT_EVENT BDS_ENTER_LEGACY_16_BOOT BDS_RECOVERY_START_FLASH BDS_START_SDHC_BUS BDS_CONNECT_ATA_LEGACY BDS_CONNECT_SD_LEGACY party relate functions – Platform dependence. Troubleshooting Phase Post Description Code End of boot selection Enter Setup Menu Enter Boot manager Try to boot system to OS...
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Table 4-7. PostBDS POST Code Table Functionality Name (Include\PostCode.h) POST_BDS_NO_BOOT_DEVICE POST_BDS_START_IMAGE POST_BDS_ENTER_INTI9 POST_BDS_BOOT_SECTOR Table 4-8. S3 Functions POST Code Table Functionality Name (Include\ PostCode.h) S3_RESTORE_MEMORY_CONTROLLER S3_INSTALL_S3_MEMORY S3_SWITCH_STACK S3_MEMORY_CALLBACK S3_ENTER_S3_RESUME_PEIM S3_BEFORE_ACPI_BOOT_SCRIPT S3_BEFORE_RUNTIME_BOOT_SCRIPT S3_BEFORE_RELOCATE_SMM_BASE S3_BEFORE_MP_INIT S3_BEFORE_RESTORE_ACPI_CALLBACK S3_AFTER_RESTORE_ACPI_CALLBACK S3_GO_TO_FACS_WAKING_VECTOR 4-28 Phase Post Description Code POST_BDS No Boot Device...
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Table 4-9. ACPI Functions POST Code Table Functionality Name (Include\PostCode.h) ASL_ENTER_S1 ASL_ENTER_S3 ASL_ENTER_S4 ASL_ENTER_S5 ASL_WAKEUP_S1 ASL_WAKEUP_S3 ASL_WAKEUP_S4 Table 4-10. SMM Functions POST Code Table Functionality Name (Include\PostCode.h) SMM_IDENTIFY_FLASH_DEVICE SMM_SMM_PLATFORM_INIT SMM_ACPI_ENABLE_START SMM_ACPI_ENABLE_END SMM_S1_SLEEP_CALLBACK SMM_S3_SLEEP_CALLBACK SMM_S4_SLEEP_CALLBACK SMM_S5_SLEEP_CALLBACK SMM_ACPI_DISABLE_START SMM_ACPI_DISABLE_END Table 4-11. InsydeH2ODDT Debugger POST Code Table Functionality Name (Include\PostCode.h) Used by Insyde debugger Used by Insyde debugger...
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Table 4-11. InsydeH2ODDT Debugger POST Code Table (Continued) Functionality Name (Include\PostCode.h) Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger 4-30 Post Code Description 0xD4 DDT Cable become low speed device 0xD5 DDT Cable Transmission Error (Get descriptor fail) 0xD6 DDT Cable Transmission...
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CHAPTER Jumper and Connector Locations...
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Jumper and Connector Locations ......5-3 Mainboard ......... . 5-3 Clearing Password Check and BIOS Recovery.
Clearing Password Check and BIOS Recovery This section provides users with the SOP (standard operating procedure) for clearing the BIOS password and recovering the BIOS for the TravelMate 8481/8481G/8481T/8481TG. Clearing Password NOTE: NOTE: The following procedure is only for clearing BIOS Password (Supervisor Password and User Password).
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware if a previous BIOS flashing process has failed.
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2. Click OK to close the warning dialogue (Figure 5-5). Figure 5-5. Format Warning Dialogue 3. When formatting is complete, a dialogue is shown (Figure 5-6). Click OK to close dialogue. Figure 5-6. Format Complete Dialogue...
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4. Click Close to close the USB HDD Format dialogue (Figure 5-7). Figure 5-7. Close Format Dialogue 5. Locate the KBC and BIOS ROM files and combine them as shown in (Figure 5-8). D:\copy /b KBC.ROM+BIOS.FD COMBINE.FD KBC.ROM BIOS.FD Figure 5-8. Combining ROM Files IMPORTANT: Make sure only one BIOS file is saved in the USB HDD root directory.
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2. Press and hold the reset button (A) as shown in Figure 5-9. Figure 5-9. Power Reset Button 3. Press and hold <Fn + ESC>. 4. Release the reset button (A). 5. Press Power button to initiate system CRISIS mode. 6.
Guide. For Acer Authorized Service Providers, the Acer office may have a different part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.
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Table 6-3. FRU List (Continued) Category FINGERPRINT BOARD W/ FFC FUNCTION BOARD W/ FFC USB BOARD W/ FFC CABLE BLUE TOOTH CALBE-6PIN HDD CABLE DC-IN CABLE POWER CORD US 3 PIN POWER CORD EU 3 PIN POWER CORD AUS 3 PIN POWER CORD UK 3 PIN POWER CORD CHINA 3 PIN POWER CORD SWISS 3 PIN...
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Table 6-3. FRU List (Continued) Category POWER CORD TWN 3 PIN POWER CORD ARGENTINA 3 PIN POWER CORD BRAZIL 3 PIN CASE/COVER/BRACKET ASSEMBLY HDD DOOR HDD RUBBER DASP RAM DOOR UPPER CASE INCL TP LOWER CASE KENSINGTON LOCK BRACKET HDD/HARD DISK DRIVE HDD SEAGATE 2.5"...
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SDSA4DH-064G LF+HF Flash Disk SANDISK SSD NAND 128GB SDSA4DH-128G LF+HF KEYBOARD Keyboard ACER AC4S_A10B AC4S Internal 14 Standard 86KS Black US International Painting Keyboard ACER AC4S_A10B AC4S Internal 14 Standard 86KS Black Greek Painting Keyboard ACER AC4S_A10B AC4S Internal 14...
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Table 6-3. FRU List (Continued) Category Keyboard ACER AC4S_A10B AC4S Internal 14 Standard 87KS Black German Painting Keyboard ACER AC4S_A10B AC4S Internal 14 Standard 87KS Black Swiss/G Painting Keyboard ACER AC4S_A10B AC4S Internal 14 Standard 87KS Black Belgium Painting Keyboard ACER AC4S_A10B AC4S Internal 14...
Screw List Table 6-4. Screw List Category SCREW SCREW M M 2.0D 2.5L K 5D ZK NL+ SCREW M M 2.0D 10.0L K 4.6D BNI NL + SCREW M M 2.5D 6L K 4.4D 0.8T ZK NL + SCREW M M 2D 4.0L K 4.0D ZK NL + 0.3T SCREW M M 2D 3L K 8D ZK NL + SCREW M 2.5D 4L K 4.5D ZK NL + CR3+ SCREW M 2.5D 3L K 4.5D 0.5T ZK NL+...
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CHAPTER Model Definition and Configuration...
Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of ® its system functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.
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