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Ph: 800/227-7515 or 936/327-3121 or Fax 936/327-4025
ORDERS...
Place your orders by telephone, fax, or mail. When calling, please have your parts manual
handy for reference. Our hours are 8:00 am - 4:30 pm central time, Monday thru Friday. When
ordering by mail or fax, include a description and KWIK TRENCH part number for the items
you are ordering, your return address, and payment or your authorization for COD shipment.
All orders are shipped UPS where possible. Freight charges will be added to your invoice.
Some items are oversize, resulting in a higher shipping cost. Earth Saws are shipped via
motor freight due to their weight.
PAYMENT TERMS...
COD, Cash in Advance, Visa, Mastercard, Discover, American Express or NET 30 with
approved credit. COD limit for new accounts is $500.00. Personal or company checks on new
accounts will be held until they clear the bank. To eliminate this delay, you may pay by wire
transfer or send a certified or cashiers check. For a NET 30 open account, please call or write
for a credit application.
SERVICE AND REPAIR...
Your KWIK TRENCH Earth Saw has been designed for user repair with ordinary hand tools.
No special tools are required. Consult the appropriate section of the parts manual for instruc-
tions.
Service or technical consulation is available, free of charge, from the factory in Livingston,
Texas. We will be pleased to help you with any problems or questions. Just write, fax, or call.
Our hours are 8:00am - 4:30pm central time, Monday thru Friday.
Factory repair is available. If you return a part to the factory, please include the following infor-
mation: Your name and return address, a description of the problem and payment or authoriza-
tion to return the repaired item COD for the repair and shipping charges.
RETURNS...
Please call the factory for a return authorization. This will help to ensure that your parts are
handled properly. Include your name and address, customer account #, invoice # under which
the returned parts were ordered, and a brief description of the problem with the parts or the
reason for returning them. Parts to be considered for warranty must be returned to the factory
for inspection within 10 days after receipt of replacement parts. Be sure to prepay the shipping
charges, we will not accept collect or COD packages.
R
CUSTOMER SERVICE
Our mailing address...
LITTLE BEAVER, Inc.
2009 South Houston
P. O. Box 840
Livingston, Texas 77351
Page O-2
0798
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