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Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the
same operation.
3. Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified)
Power On Issue
No Display Issue
LCD Failure
Internal Keyboard Failure
Touchpad Failure
Internal Speaker Failure
Internal Microphone Failure
ODD Failure
Rightside USB Failure
Modem Failure
WLAN/WiMAX Failure
Bluetooth Failure
EasyTouch Button Failure
Media Board Failure
Finger Print Reader Failure
Thermal Unit Failure
Other Functions Failure
Intermittent Failures
Undetermined Failures
4. If the Issue is still not resolved, see "Online Support Information" on page 215.
Chapter 4
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Chapter 4
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