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ODD Not Operating Correctly
If the ODD exhibits any of the following symptoms it may be faulty:
Audio CDs do not play when loaded
•
DVDs do not play when loaded
•
Blank discs do not burn correctly
•
DVD or CD play breaks up or jumps
•
Optical drive not found or not active:
•
Not shown in My Computer or the BIOS setup
•
LED does not flash when the computer starts up
•
The tray does not eject
•
Access failure screen displays
•
The ODD is noisy
•
Perform the following general solutions one at a time to correct the problem.
1. Reboot the computer and retry the operation.
2. Try an alternate disc.
3. Navigate to Start
Storage panel.
4. Navigate to Start
a.
Double-click lDE ATA/ATAPI controllers. If a device displays a down arrow, right-click on the device
and click Enable.
b.
Double-click DVD/CD-ROM drives. If the device displays a down arrow, right-click on the device and
click Enable.
c.
Check that there are no yellow exclamation marks against the items in lDE ATA/ATAPI controllers. If
a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver.
d.
Check that there are no yellow exclamation marks against the items in DVD/CD-ROM drives. If a
device has an exclamation mark, right-click on the device and uninstall and reinstall the driver.
e.
If the exclamation marker is not removed from the item in the lists, try removing any recently installed
software and retrying the operation.
Discs Do Not Play
If discs do not play when inserted in the drive, perform the following actions one at a time to correct the
problem.
1. Check that the disc is correctly seated in the drive tray and that the label on the disc is visible.
2. Check that the media is clean and scratch free.
3. Try an alternate disc in the drive.
4. Ensure that AutoPlay is enabled:
a.
Navigate to Start
b.
Select Use AutoPlay for all media and devices.
c.
In the Audio CD and DVD Movie fields, select the desired player from the drop down menu.
5. Check that the Regional Code is correct for the selected media:
IMPORTANT:Region can only be changed a limited number of times. After Changes remaining reaches zero,
the region cannot be changed even Windows is reinstalled or the drive is moved to another computer.
a.
Navigate to Start
b.
Double-click DVD/CD-ROM drives.
c.
Right-click DVD drive and click Properties, then click the DVD Region tab.
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Computer. Check that the ODD device is displayed in the Devices with Removable
Control Panel
System and Maintenance
Control Panel
Control Panel
System
Hardware and Sound
System and Maintenance
Device Manager.
AutoPlay.
System
Device Manager.
Chapter 3
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