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Acer Aspire 2010 Service Manual

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Aspire 2010
Aspire 2020
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN
NOTE:
This is Aspire 2000 extension model. Please refer to Aspire 2000
Service CD(P/N: VD.A20V5.001) for the disassemble mpeg file.

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  Also See for Acer Aspire 2010

  Summary of Contents for Acer Aspire 2010

  • Page 1 Aspire 2010 Aspire 2020 Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN NOTE: This is Aspire 2000 extension model. Please refer to Aspire 2000 Service CD(P/N: VD.A20V5.001) for the disassemble mpeg file.
  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Aspire 2010/2020 service guide. D ate Chapter Updates...
  • Page 3 Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 6: Table Of Contents

    Aspire 2010 Bottom View ........
  • Page 7 Aspire 2010 Parts List ........
  • Page 8: System Specifications

    Console display for Arcade media playback status ® Intel Extreme Graphics Technology (for Aspire 2010 use only) ATI Radeon 9700 with 64MB DDR VGA Memory (for model with Discrete VGA only) ATI Radeon 9700 with 128MB DDR VGA Memory (for model with Aspire 2020 only)
  • Page 9 1280x768: 85/75/60/56 Hz 1024x768: 200/160/150/140/120/100/90/85/75/72/70/60 Hz 800x600: 200/160/140/120/100/90/85/75/72/70/60/56 Hz Multimedia Built-in optical drive (Tray loading DVD/CD-RW Combo or DVD Super-Mulit Drive Aspire 2010 only) Built-in optical drive (Slot-loading DVD/CD-RW Combo or DVD Super-Multi or Tray-loading DVD Dual Drive Aspire 2020 only) 15.4”...
  • Page 10 Graphics ® Intel 855GME integrated 3D AGP graphics featuring Intel up to 64MB of video memory (for model with UMA only) ATI Radeon 9700 with 64MB DDR VGA Memory (for model with Discrete VGA only) ATI MOBILITY ® Microsoft DirectX Simultaneous LCD and CRT display at 2040x1536 pixel resolution DuralView support...
  • Page 11: System Block Diagram

    System Block Diagram Chapter 1...
  • Page 12: Board Layout

    Board Layout Top View Rear View Chapter 1...
  • Page 13 Item RJ11/RJ45 Connector CRT Connector Printer Connector TV-Out Connector USB Connector USB Connector USB Connector IEEE 1394 Connector Power Board Connector JP10 MDC Cable Connector JP11 LCD Connector JP12 Cardbus Connector JP13 FAN Connector JP14 MDC Connector JP15 Right Speaker Connector JP16 Left Speaker Connector JP17...
  • Page 14: Outlook View

    Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Aspire 2010 Open View Item Screen Power Button Launch Keys Stereo Speakers Touchpad Click buttons and 4- way scroll key...
  • Page 15: Aspire 2010 Front Panel

    Aspire 2010 Front Panel Icon Item Headphone-in Jack Connects headphones for audio output. Microphone-in Jack Connects an external microphone for audio input 4 in 1 Card Reader Supports: Memory Stick MultiMediaCard SecureDigital SmartMedia Latch Locks and releases the lid Bluetooth Button...
  • Page 16: Aspire 2010 Top Panel

    Aspire 2010 Top Panel Item Built-in Microphone Status Indicator Chapter 1 Description For recording audio on the computer LEDs that turn on and off to show the system status...
  • Page 17: Aspire 2010 Left Panel

    Aspire 2010 Left Panel Item PC Card Slot PC card eject button LED Indicator Eject Button Emergency eject hole Description Type II PC card slot, supports PCMCIA or CardBus Press the eject button to remove a PC card from the...
  • Page 18: Aspire 2010 Right Panel

    Aspire 2010 Right Panel Item Infrared Port DC-in Jack Kensington lock slot Ventilation Hole Chapter 1 Description Interfaces with infrared devices (e.g., infrared printer, IR-aware computer) Connect the AC adapter For attaching a security connector. Enables the computer to stay cool, even after...
  • Page 19: Aspire 2010 Rear Panel

    Aspire 2010 Rear Panel Icon 3,4,8 Item S-Video Connects to a television or display device with S- video input. External display port Connects an external (VGA) display monitor. USB Ports Three USB2.0 ports for connecting USB devices. Network Jack Connects the computer to an Ethernet 10/100-based network.
  • Page 20: Aspire 2010 Bottom View

    Aspire 2010 Bottom View Item Mini-PCI Slot Hard Disk Bay Memory Compartment Battery Release Latch Battery Pack Chapter 1 Description Slot for adding mini-PCI cards Removable cover provides access to the computer’s hard drive. Removable cover provides access to the memory slots for upgrading the computer’s memory.
  • Page 21: Aspire 2020 Open View

    Aspire 2020 Open View Screen Power Button Launch Keys Stereo Speakers Touchpad Click buttons and 4-way scroll key Item Description Wide screen display provides visual output Turns the computer on or off Buttons that can be programmed to start frequently used applications Produce stereo sound Touch sensitive pad that functions like a computer mouse...
  • Page 22: Aspire 2020 Front View

    Aspire 2020 Front View Icon Chapter 1 Item Headphone-in Jack Connects headphones for audio output Microphone-in Jack Connects an external microphone for audio input 4 in 1 Card Reader Supports: MemoryStick MulitMediaCard SecureDigital SmartMedia Latch Locks and release the lid Bluetooth Button Enables Bluetooth functionality (manufacturing option)
  • Page 23: Aspire 2020 Top View

    Aspire 2020 Top View Built-In Microphone Status Indicator Arcade Button Console display Stop Media Controls Item Description For recording audio on the computer LEDs that turn on and off to show system status Multimedia button Media status display Stop the Arcade application Multimedia Button Chapter 1...
  • Page 24: Aspire 2020 Left View

    Asipre 2020 Left View PC card slot PC card eject button Eject button Slot-loading Optical Chapter 1 Item Description Type II PC card supports PCMCIA or CardBus Press the eject button to remove a PC card from the PC card slot Ejects optical disc Support an optical disc...
  • Page 25: Aspire 2020 Right View

    Aspire 2020 Right View Infrared Port DC-in Jack Kensingtone lock slot Ventilation slot Item Description Interfaces with infrared devices(e.g. infrared printer, IR. aware computer, etc..) Connect the AC power adapter For attaching a security device Enables the computer to stay cool, even after prolonged use Chapter 1...
  • Page 26: Aspire 2020 Rear View

    Aspire 2020 Rear View 3,4,8 Chapter 1 Icon Item S-Video External display port USB Ports Network Jack Modem Jack Parallel Port IEEE 1394 Port Description Connects to a television or display device with S- video input. Connects an external (VGA) display monitor. Three USB2.0 ports for connecting USB devices.
  • Page 27: Aspire 2020 Bottom View

    Aspire 2020 Bottom View Mini-PCI Slot Hard Disk Bay Memory Compartment Battery Release Latch Battery Pack Sub-Woofer Item Description Slot for adding mini-PCI slot Removable cover provides access to the computer’s hard disk drive Removable cover provides access to the memory slots for upgrading the computer’s memory Unlatches the battery to remove the battery...
  • Page 28: Indicators

    Your computer provides an array of three indicators located above the keyboard, in addition to four indicators positioned at the front of the palm rest area. These indicators show the status of the computer and its componetns. Aspire 2010 The three indicators located above the keyboard provide the following status information: Icon NOTE: The keypad lock must be turned on to use the embedded numeric keypad.
  • Page 29 The four indicators located at the front of the unit provide the following status information: Icon Power mode Media Activity Email Hard Disc mode Battery mode Bluetooth mode Wireless LAN mode Item Off --System Off Green -- System On Orange -- System in standby mode (S3 state) Orange Flashing --System Entering hibernation mode (S4 state) until...
  • Page 30: Keyboard

    The keyboard features full-size keys with an embedded keypad, separated cursor keys, two Windows keys, and twelve function keys (hot keys). Special keys Lock keys Aspire 2010 Aspire 2020 The computer features three lock keys, each with its own status indicator light. Lock Key...
  • Page 31: Embedded Numberic Keypad

    Embedded Keypad The embedded keypad functions like a desktop numeric keypad. It is indicated by small blue numbers and on the applicable keys. To use the the embedded numeric keys, toggle the Num Lock on by pressing the Fn + F11 keys simultaneously.
  • Page 32: Hotkeys

    Using the Fn key with another key creates a hot key, providing a quick and convenient method for controlling various functions. To use a hot key, first hold down the Fn key. Next, press the second key in combination. Finally, release both keys. Aspire 2010 Chapter 1...
  • Page 33 Your computer provides the following hot keys: Hot Key Function Fn+F1 Hot key help Fn+F2 Access System Properties Fn+F3 Power management scheme toggle Fn+F4 Sleep Fn+F5 Display toggle Fn+F6 Screen blank Fn+F7 Touchpad toggle Fn+F8 Speaker toggle Fn+w Volume up Fn+y Volume down Fn+x...
  • Page 34 Aspire 2020 Your computer provides the following hot keys: Hot Key Function Fn+F1 Hot key help Fn+F2 Access System Properties Fn+F3 Power management scheme toggle Fn+F4 Sleep Fn+F5 Display toggle Fn+F6 Screen blank Fn+F7 Touchpad toggle Fn+F8 Speaker toggle Fn+w Volume up Fn+y Volume down...
  • Page 35: Windows Keys

    Windows Keys The keyboard features two keys that perform Windows-specific functions. Windows logo key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: j + Windows logo key + M (undoes the minimize all windows action) Application key...
  • Page 36: The Euro Symbol

    Euro key Your computer supports the new Euro currency character. First, hold down the Alt Gr key, and then press the Euro key. Chapter 1...
  • Page 37: Touchpad

    Touchpad The build-in touchpad is a PS/2 compatible pointing device that senses movement on its surface. The cursor responds to your finger movements on the touchpad. In addition, the two click buttons provide the same functionality as a computer mouse, while the scroll key enables easy up and down scrolling in documents and web pages.
  • Page 38 Function Left Button Drag Click and hold. Then slide your finger across the touchpad to drag the cursor over the selection. Access context menu Scroll NOTE: Keep your fingers, as well as the surface of the touchpad dry and clean. The touchpad is sensitive to your finger movements: the lighter the touch, the better the response.
  • Page 39: Launch Keys

    1 is used to launch the email application and key 2 is used to launch the Internet browser. Key 3 and key 4 start the Launch Manager application. The first four launch keys can be set by the user. To set the launch keys, run the Acer Launch Manager. Aspire 2010...
  • Page 40: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item CPU type CPU package CPU core voltage CPU I/O voltage BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size BIOS package Bupported protocols BIOS password control Second Level Cache Item Cache controller Cache size 1st level cache control 2nd level cache control...
  • Page 41 ULTRA DMA MODE DC REQUIRE 5V +/- 5% Slot 2 0 MB 256MB 512MB Specification 10/100 Mbps (Aspire 2010) 10/100/100 Mbps (Aspire 2020) RJ45 Rear side Specification V.92 for MDC / Bluetooth 1.1 standard for BT modem RJ11 Rear side...
  • Page 42 Read Function Applicable Discs Write Function Applied Format Writing Method Chapter 1 Specification Panasonic Aspire 2010 DVD/CD-RW combo drive DVD Dual Drive Optical Drive Options: DVD/CD-RW combo drive Read: 8X DVD-ROM, 24X CD-ROM Write: 24X CD-R, 10X CD- DVD-Dual Drive...
  • Page 43 Optical Drive Interface Item Loading mechanism Power Requirement Input Voltage Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Mixed sound source Sampling rate Internal microphone Internal speaker / Quantity Video Interface Item Video vendor Video name Chip voltage Supports ZV (Zoomed Video) port...
  • Page 44 Parallel Port Item Parallel port function control Supports ECP/EPP/Bi-directional (PS/2 compatible) Optional ECP DMA channel (in BIOS setup) Optional parallel port I/O address (in BIOS setup) Optional parallel port IRQ (in BIOS setup) USB Port Item USB compliancy level OHCI Number of USB port Location Serial port function control...
  • Page 45 Keyboard Item Keyboard controller Keyboard vendor & model name Total number of keypads Windows logo key Internal & external keyboard work simultaneously Battery Item Vendor & model name Battery Type Pack capacity Cell voltage Number of battery cell Battery Charge Adapter LCD Inverter Specification Supplier...
  • Page 46 Item Suspend/Standby control Electrical Specification Supply voltage for LCD display (V) Supply voltage for LCD backlight (Vrms) AC Adapter Item Vendor & model name Input Requirements Maximum input current (A, @100Vac, full load) Nominal frequency (Hz) Frequency variation range (Hz) Nominal voltages (Vrms) Inrush current Efficiency...
  • Page 47 Power Management ACPI Mode Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Sleeping State (S3) Sleeping State (S4) Environmental Requirements Item Temperature Operating Non-operating Non-operating Humidity Operating Non-operating Non-operating Vibration Operating (unpacked) Non-operating (unpacked) Mechanical Specification Item Dimensions Weight I/O Ports Drive Bays Power Management All devices in the system are turned off completely.
  • Page 48 Mechanical Specification Item Material Indicators Switch Chapter 1 Specification Recycle plastic PC+ABS 94V0 Power, Media activity, Battery charge, Wireless/Bluetooth communication, Caps lock, Pad lock, Num lock and Scroll lock indicators Power switch Lid switch Touch pad Left/Right...
  • Page 49: System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
  • Page 50 Insyde Software SCU 5:40:09 Main ----Devices--------------------------------------------------- Product Name = Aspire 2010 Manufacture Name = Acer System BIOS Version = V1.00 VGA BIOS Version = HDD Model Name = HITACHI_DK23EA-40 HDD Serial Number = 8D4648 ATAPI Model Name= UJDA740 DVD/CDROM Serial #: ( 32 bytes)
  • Page 51 Memory Parameter Base Extended VGA BIOS Version Chapter 2 Description This field reports the base memory size of system. This field reports the extended memory size of the system. This field reports the VGA BIOS version of system.
  • Page 52: Main

    Main This menu provides you the information of the system. Insyde Software SCU Main Advanced Date and Time Quiet Boot LCD Auto DIM Network Boot F12 Boot Menu <Tab> <Right> <Left> for block select. <Up> <Down> for item select. < Enter> for accept. <Cancel> <Esc> for reject. <Alt> activates accelerators. <Space>...
  • Page 53: Quiet Boot

    Quiet Boot Custormer Logo display will be shown during POST when it is selectd. Insyde Software SCU Main Advanced Date and Time Quiet Boot LCD Auto DIM Network Boot F12 Boot Menu Display big boot logo on screen when system is booting. <Space>...
  • Page 54: Network Boot

    LCD Auto DIM When this is selected, brightness of the LCD will be reducted for power savind when adaptor has been removed from the system. When this is not selected, brightness of the LCD will remain the same after adaptor has been removed from the system.
  • Page 55: Advanced

    Advanced The Advanced screen contains parameters involving your hardware devices. It also provides advanced settings of the system. FIR Ports Configure the system’s infrared port using options: Disabled and Enabled. Insyde Software SCU Main Advanced Infrared Ports(FIR) Parallel Port(LPT) Legacy USB support <Tab>...
  • Page 56: Lpt Port

    LPT Port Configure the system’s parallel port using options: Disabled and Enabled. LPT Sub menu: Insyde Software SCU Main Advanced Infrared Ports(FIR) Parallel Port(LPT) Legacy USB The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings.
  • Page 57: Legacy Usb Support

    Legacy USB Support Insyde Software SCU Main Advanced Infrared Ports(FIR) Parallel Port(LPT) Legacy USB Legacy USB keyboard Floppy Disk USB Mouse Support <Space> for Enable or Disable Option Disabled Enabled Chapter 2 May 20, 2003 5:40:09 Security Boot ( ) DMA1 Description Disable support for Legacy Universal Serial Bus Enable support for Legacy Universal Serial Bus.
  • Page 58: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Insyde Software SCU Main Advanced Enter new password. Password will NOT be displayed The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.
  • Page 59 Parameter Lock Hard Disk Drive Password on Boot Chapter 2 Description This feature is available to user when Supervisor password is set. Password can be written on HDD only when Supervisor password or user password is set and password onHDD is set to enabled.
  • Page 60: Boot

    Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay and onboard LAN device. Insyde Software SCU Main Advanced...
  • Page 61: Exit

    Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Insyde Software SCU Main Advanced --------------Exit Saving Changes------------------- Press <OK> to save the current Setup parameters to CMOS RAM. <Tab> <Right> <Left> for block select. <Up> <Down> for item select. <...
  • Page 62: Exit Discarding Changes

    Exit Discarding Changes Exit without saving current settings. Insyde Software SCU Main Advanced --------------Exit Discarding Changes------------ The current settings will not be saved!!! <Tab> <Right> <Left> for block select. <Up> <Down> for item select. < Enter> for accept. <Cancel> <Esc> for reject. <Alt> activates accelerators. <Space>...
  • Page 63: Discard Changes

    Discard Changes Restore current settings to original settings. Insyde Software SCU Main Advanced ----------------Discard Changes-------------------- Do you wish to restore the current setup to the original custom values? <Tab> <Right> <Left> for block select. <Up> <Down> for item select. < Enter> for accept. <Cancel> <Esc> for reject. <Alt> activates accelerators. <Space>...
  • Page 64: Bios Flash Utility

    System Diagnostic Diskette This diagnostic diskette is for the Acer Aspire 2010/2020 series notebook machine. However, system diagnostic utility is not ready as service CD released. Acer HQ CSD will upload the utility to CSD website as soon as it is ready.
  • Page 65: Machine Disassembly And Replacement

    When you remove the stripe cover, please be careful not to scrape the cover. NOTE: This chapter will base on Aspire 2000 to modify. If you need to read the mpeg files please refer to Aspire 2000 Service CD, and the P/N is VD.A20V5.001 Chapter 3 Chapter 3 Aspire 2010/2020...
  • Page 66: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.
  • Page 67: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart Chapter 3 Aspire 2010/2020...
  • Page 68 Item M2.5x5 M2.0x4 M2.5x3 M2.5x4 M2.5x10 M2.5x4 M2.5x14 M2.0x4 M2.5x4 M2.5x14 M2.5x10 M2.5x5 M3.0x3 M2.0x3 2.5x4 M2.5x4 M2.5x5 M2.5x4 Description Chapter 3...
  • Page 69: Disassemble The Battery And Hdd

    Aspire 2010/2020 Disassembly Procedure This section will guide you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if availabled. CAUTION: Before you proceed,make sure you have turned off the system and all peripherals connected.
  • Page 70: Disassemble The Middle Cover Board

    Disassemble the Middle Cover Board Remove the one screw. Detach the middle cover from the unit with the flat screw driver. Disconnect the system cable from the middle cover board. Remove the two screws to release the middle cover board. Then detach the middle cover board from cover.
  • Page 71: Disassemble The Lcd

    Remove the thirteen screws located on the base case. Remove the two screws on the other side to located on the rear panel. Remove the three screws to release the upper case. Detach the upper case from the system. Chapter 3 Aspire 2010/2020...
  • Page 72: Disassemble The Main Unit(Touchpad, Bluetooth And Lcm Board)

    Disassemble the Main Unit ( Touchpad, Bluetooth and LCM Board) Remove the seven screws to release the touchpad supporter bracket. Disconnect the touchpad FPC connector. Disconnect the cable as highlights. Then detach the touchpad bracket from the position. Detach the touchpad PC from the module. Disconnect the bluetooth board FFC connector.
  • Page 73: Disassemble The Main Unit(Speakers, Fan, Thermal And Cpu)

    11. Then detach the left speaker. 12. Remove the four screws to release the thermal module. 13. Detach the thermal module from the system. 14. Remove the one screw to release the CPU. 15. Detach the CPU fan from the socket. Chapter 3 Aspire 2010/2020...
  • Page 74: Disassemble The Main Unit(Vga, Card Reader, Sub-Woofer And M/B)

    Disassemble the Main Unit ( VGA, Card Reader, Sub-Woofer and Mainboard) Remove the one screw to release the VGA bracket. Detach the VGA module from the mainboard. Separate the VGA bracket and the VGA board. Remove the ground screw to release the card reader. Disconnect the card reader cables on each side.
  • Page 75: Disassemble The Lcd Module

    Remove the four screws to release the left LCD bracket. Take the left LCD bracket from the panel. Remove the four screws to release the right LCD bracket. 10. Take the right LCD bracket from the panel. Chapter 3 Aspire 2010/2020...
  • Page 76: Disassemble The Odd Module

    Disassemble the ODD Module Remove the two screws to separate the ODD drive. Detach the ODD bracket. Detach the ODD door. Disassemble the HDD Module Remove the two screws on each side. Separate the hard disk top cover and take the hard drive from the carrier. Remove the hard disk connector from the rear position.
  • Page 77: Chapter 4 Troubleshooting

    Wndows XP is installed on the hard disk. Operating systems that were not preinstalled by Acer can cause malfunction. make sure all optional equipment is removed from the computer.
  • Page 78: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following steps to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
  • Page 79: Keyboard Or Auxiliary Input Device Check

    Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the main board. If the keyboard cable connection is correct, run the Keyboard Test.
  • Page 80: Check The Power Adapter

    Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the main board.
  • Page 81: Check The Battery Pack

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Options in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
  • Page 82: Sound Check

    still occurs, continue next step. Replace the CPU with another of the same specifications. If the problems still occurs, go to next step. The main board may be damaged. Replace main board. If the external monitor has the same problem as the internal monitor, the main board may be damaged. Please insert the diagnostic disk and run the display test program and go through the sub-steps under step 2.
  • Page 83: Insyde Mobilepro Bios Post Beep Code And Post Messages

    Insyde MobilePro BIOS POST Beep Code and POST Messages The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
  • Page 84 Beep Code “PARITY ERROR AT UNKNOWN LOCATION” “PARITY ERROR AT LOCATION XXXXXX” “NO INTERRUPTS FROM TIMER 0” “UNEXPECTED AMOUNT OF MEMORY - RUN SCU” “CLOCK NOT TICKING CORRECTLY” “TIME/DATA CORRUPT - RUN SCU” “MACHINE IS LOCKED - TURN KEY” “BOOT SECTOR 0 HAS CHANGED”...
  • Page 85: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
  • Page 86 PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer.
  • Page 87 Power Management-Related Symptoms Symptom / Error System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems. Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work.
  • Page 88 Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work correctly. Ensure the telephone cable is firmly plugged into the telephone wall socket and the modem port of the computer. Modem phone port is secured to the main board. modem combo board Main board Chapter 4...
  • Page 89: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for several times to isolate the problem.
  • Page 90: Undetermined Problems

    NOTE: Verify that all attached devices are supported by the computer. Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
  • Page 91: How To Build Napp Master Hard Disc Drive

    How to Build NAPP Master Hard Disc Drive CD to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Insert the NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. NAPP CD will start to preload the system, please click [Y].
  • Page 92 Select CD to Disk Revocery. Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order. Place one Recovery CD to the drive at one time till you finish all Recovery CDs.
  • Page 93 Then insert the System CD to the optical drive. Chapter 4...
  • Page 94: Disk To Disk Recovery

    You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Disk to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Put NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD.
  • Page 95 NAPP CD will start to preload the system, please click [Y]. Select Disk to Disk Recovery. Then choose Single Language or Multi-Languages Recovery. NOTE: For Multi-Languages Recovery, not more than five languages could be loaded to the system. Chapter 4...
  • Page 96 Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order. Place one Recovery CD to the drive at one time till you finish all Recovery CDs.
  • Page 97 Then insert the System CD to the optical drive. You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Chapter 4...
  • Page 98: Jumper And Connector Locations

    Jumper and Connector Locations Top View Item JP5/6/7 JP10 JP11 JP12 JP13 JP14 JP15 JP16 JP17 JP18 JP19 JP20 JP21 JP22 JP23 Chapter 5 Description RJ11/RJ45 Connector CRT Connector Printer Connector TV-Out Connector USB Connector IEEE 1394 Connector Power Board Connector MDC Cable Connector LCD Connector Cardbus Connector...
  • Page 99 Item JP24 JP25 PCN2 PCN3 Description T/P Board Connector HDD Connector AC Jack Battery Connector Chapter 5...
  • Page 100: Bottom View

    Bottom View Item JP27 JP29 Chapter 5 Description Mini-PCI Connector DDR SODIMM Socket BIOS ROM Cardbus Controller...
  • Page 101: Power Board

    Power Board Top View Rear View Item Description Power Button User Button 1 User Button 1 Internet Bottom E-Mail Bottom To M/B Connector Scroll Lock LED Num Lock LED Caps Lock LED E-Mail LED Chapter 5...
  • Page 102: Touchpad Board

    T/P Board Top View Rear View Item Scroll-Up Buttom Scroll-left Buttom Scroll-Right Buttom Chapter 5 Description Item Description Lid Switch To Touch Pad Cable To Buttom Board Cable...
  • Page 103 Item Scroll-Down Buttom Left Buttom Right Buttom Description Item Description To LED Board Cable To M/B Cable To Media Board Cable Chapter 5...
  • Page 104: Sd Board

    SD Board Top View Rear View Item Chapter 5 Description Card Reader Socket MIC-In/Line-In Jack SPDIF/Headphone-Out Jack To M/B wire connector...
  • Page 105: Media Board

    Media Board Top View Rear View Item Description Stop Bottom Backward Bottom Media Control Bottom Forward Bottom To T/P Board Connector Chapter 5...
  • Page 106: Led Board

    LED Board Top View Rear View Item D1/D2 D4/D5 MIC1 Chapter 5 Description Arcade Bottom To T/P Board Connector Power Status LED Activity LED Battery Status LED Internal Microphone...
  • Page 107: Bottom Board

    Bottom Board Top View Rear View Item Description Bluetooth On/Off Bottom Wireless On/Off Bottom To T/P Board Connector Bluetooth Status LED Wireless Status LED Chapter 5...
  • Page 108: Fru (Field Replaceable Unit) List

    FRU parts for repair and service of customer machines. NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to return it.
  • Page 109: Exploded Diagram

    Exploded Diagram Chapter 6...
  • Page 110: Aspire 2010 Parts List

    Aspire 2010 Parts List PHOTO ADAPTER BATTERY BOARD Chapter 6 PARTNAME ADAPTER W/LED-DELTA 65W ADP-65B ADAPTER W/O LED-LITEON 65W PA-1650-02CR BATTERY LI-ION&CELLS-PANASONIC GC86503PAJ0 BATTERY LI-ION&CELLS-SAMSUNG- GC86508SMG0 MODEM BOARD AMBIT T60M283 MINI PCI WIRELESS BOARD (802.11b)INTEL MINI PCI WIRELESS BOARD (802.11 b+g) LAUNCH BOARD WIRELESS &...
  • Page 111 LCM TO MB FFC TOUCHPAD FFC CABLE POWER CORD US POWER CORD EC POWER CORD AUS POWER CORD UK POWER CORD SWISS POWER CORD CHINA POWER CORD ITALIAN POWER CORD DENMARK ACER P/N 55.A25V5.001 55.A25V5.002 55.A25V5.003 55.A25V5.004 50.A24V5.001 50.A24V5.002 50.A25V5.001 50.A24V5.003 27.A14V5.001 27.A14V5.002...
  • Page 112 Chapter 6 PARTNAME MIDDLE COVER W/NAME PLATE LOWER CASE ASSY DIMM COVER UPPER CASE ASSY W/O SPEAKER FAN HINGE SIDDLE MINI PCI COVER TOUCHPAD BRACKET HINGE SADDLE -R HINGE SADDLE-L ACER P/N 42.A25V5.001 60.A25V5.001 42.A14V5.002 60.A14V5.002 42.A14V5.003 33.A24V5.001 33.A14V5.008 33.A14V5.009...
  • Page 113 KEYBOARD CHINESE KEYBOARD CZECH KEYBOARD DANISH KEYBOARD FRENCH KEYBOARD GERMAN KEYBOARD ITALIAN KEYBOARD NORWEGIAN KEYBOARD PORTUGUESE KEYBOARD SPANISH KEYBOARD SWEDEN KEYBOARD SWISS/G KEYBOARD THAI KEYBOARD UK ACER P/N 33.A24V5.002 50.A14V5.006 6M.A25V5.001 42.A25V5.002 33.A14V5.004 6M.A25V5.002 42.A25V5.003 33.A14V5.004 42.A14V5.007 20.A14V5.001 KB.A1402.011 KB.A1402.013 KB.A1402.005...
  • Page 114 LCD BRACKET R LCD COAXIAL CABLE 15.4 IN. WXGA LG LCD RUBBER LCD SCREW PAD ASSY LCD MODULE 15.4 IN. WXGA AU (B154EW01) LCD 15.4 IN. WXGA AU (B154EW01) LCD INVERTER ACER P/N KB.A1402.001 KB.A1402.016 KB.A1402.007 KB.A1402.019 6M.A25V5.011 LK.15406.001 19.A14V5.001 60.A25V5.002...
  • Page 115 SCREW, JIM M2.5X4 SCREW, JIM M2.5X5 SCREW, JIM M2.5X10 SCREW, JIM M2.5X14 SCREW, JIM M3.0X3 SCREW, JIM M2.0X8 (Ni) SCREW, JIM M2.0X6 (Ni) SCREW, JACK SCREW SCREW, SPEACIAL SCREW ACER P/N 60.A25V5.002 42.A14V5.008 33.A14V5.006 33.A14V5.007 50.A24V5.006 47.A14V5.001 47.A14V5.002 LB.A2502.001 22.A14V5.001 42.A14V5.009...
  • Page 116: Aspire 2020 Parts List

    UPPER CASE ASSY W/O SPEAKER FAN HINGE SIDDLE FOR 4 IN 1 READER UPPER CASE ASSY W/SPEAKER FAN HINGE SIDDLE NON 4 IN 1 READER MINI PCI COVER TOUCHPAD BRACKET HINGE SADDLE -R ACER P/N AP.T2101.001 AP.T3503.001 BT.A2401.002 BT.A2401.001 BT.A2401.003 54.A14V5.001 54.A14V5.002...
  • Page 117 DVD SUPER MULTI DRIVE KME (TRAY IN)(UJ820B) DVD SUPER MULTI BEZEL FOR KME (TRAY IN)(UJ820B) OPTICAL DEVICE BRACKET HDD CARRIER HDD CONNECTOR KEYBOARD ARABIC KEYBOARD BELGIUM KEYBOARD CHINESE ACER P/N 33.A14V5.009 33.A24V5.002 33.A24V5.003 60.A24V5.006 50.A14V5.006 6M.A24V5.001 42.A24V5.004 33.A14V5.004 6M.A24V5.002 42.A24V5.005 33.A14V5.004...
  • Page 118 PCMCIA DUMMY CARD LCD COAXIAL CABLE 15.4 IN. WXGA SAMSUNG LCD COAXIAL CABLE 15.4 IN. WXGA LG LCD COAXIAL CABLE 15.4 IN. WXGA AU LCD RUBBER LCD SCREW PAD RUBBER FOOT ACER P/N KB.A2405.015 KB.A2405.018 KB.A2405.006 KB.A2405.003 KB.A2405.004 KB.A2405.017 KB.A2405.010 KB.A2405.009...
  • Page 119 SCREW, JIM M2.5X4 SCREW, JIM M2.5X5 SCREW, JIM M2.5X10 SCREW, JIM M2.5X14 SCREW, JIM M3.0X3 SCREW, JIM M2.0X8 (Ni) SCREW, JIM M2.0X6 (Ni) SCREW, JACK SCREW SCREW, SPEACIAL SCREW ACER P/N LB.A2402.001 LB.A2402.002 23.A14V5.001 60.A14V5.004 56.A14V5.001 55.A14V5.006 6K.A14V5.001 86.A14V5.001 86.A14V5.002 86.A14V5.003...
  • Page 120: Appendix A Model Definition And Configuration

    Model Definition and Configuration Aspire 2010/2020 series Model Number 2012WLCi 15.4" 1.5GH WXGA z/1M 2012WLMi 15.4" 1.5GH WXGA z/1M 2025WLMi 15.4" 1.8GH WXGA z/2M Appendix A Memory Optical DDR333 40GB 1x256M Combo DDR333 4x DVD- 2x256M 60GB Dual DDR333 Slot 4x...
  • Page 121: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows XP Home and Windows XP Professional environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
  • Page 122: Microsoft Windows Xp Home Environment Test

    QDI 15.4" WXGA (1280 x 800) TFT Panel LG 15.4" WSXGA+ (1600 x 1050) TFT Panel LG 15.4" WSXGA+ (1600 x 1050) TFT Panel Chipset Intel 855GME Intel ICH4-M Description Model Number Acer P/N KC.BS001.14G KC.BS001.15G KC.BS001.16G KC.BS001.17G KC.ND001.17G KC.ND001.18G 08K0910 KH.03007.005...
  • Page 123 Lite-on PA-1650-02CA 3P 65W ABO Lite-on PA-1650-02CR 3P 65W 19V ABO Adapter Delta ADP-65DB 3P 65W w/US Power Cord Lite-on PA-1650-02CA 3P 65W ABO w/US Power Cord Appendix B Description Model Number Acer P/N SBW-242C (for KO.02407.013 Drongo3/4) UJDA750-II (for KO.02406.004 Drongo3/4) GCC-4241N KO.02405.001...
  • Page 124 AS2010 (JingMold) Keyboard Belgium AS2010 (JingMold) Keyboard Sweden AS2010 (JingMold) Keyboard Czech AS2010 (JingMold) Keyboard Hungaian AS2010 (JingMold) Keyboard Norway AS2010 (JingMold) Keyboard Danish AS2010 (JingMold) Keyboard Russian Description Model Number Acer P/N KB.A240C.001 KB.A240C.002 KB.A240C.003 KB.A240C.004 KB.A240C.005 KB.A240C.006 KB.A240C.007 KB.A240C.008 KB.A240C.009...
  • Page 125: Microsoft Windows Xp Professional Environment Test

    QDI 15.4" WXGA (1280 x 800) TFT Panel LG 15.4" WSXGA+ (1600 x 1050) TFT Panel LG 15.4" WSXGA+ (1600 x 1050) TFT Panel Chipset Intel 855GME Intel ICH4-M Appendix B Description Model Number Acer P/N KC.BS001.14G KC.BS001.15G KC.BS001.16G KC.BS001.17G KC.ND001.17G KC.ND001.18G 08K0910 KH.03007.005 MK4025GAS KH.04004.002...
  • Page 126 Lite-on PA-1650-02CA 3P 65W ABO Lite-on PA-1650-02CR 3P 65W 19V ABO Adapter Delta ADP-65DB 3P 65W w/US Power Cord Lite-on PA-1650-02CA 3P 65W ABO w/US Power Cord Description Model Number Acer P/N SBW-242C (for KO.02407.013 Drongo3/4) UJDA750-II (for KO.02406.004 Drongo3/4) GCC-4241N KO.02405.001...
  • Page 127 AS2010 (JingMold) Keyboard Sweden AS2010 (JingMold) Keyboard Czech AS2010 (JingMold) Keyboard Hungaian AS2010 (JingMold) Keyboard Norway AS2010 (JingMold) Keyboard Danish AS2010 (JingMold) Keyboard Russian Appendix B Description Model Number Acer P/N KB.A240C.001 KB.A240C.002 KB.A240C.003 KB.A240C.004 KB.A240C.005 KB.A240C.006 KB.A240C.007 KB.A240C.008 KB.A240C.009 KB.A240C.010...
  • Page 128: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.

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Aspire 2020