Troubleshooting; Check The Firmware; Upgrade The Firmware; Emergency Recovery Procedure - Axis M1143-L User Manual

AXIS M1143-L - User Manual

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem.
The current firmware version in the Axis product is displayed in the page Setup > Basic SetupSetup > Additional Controller
Configuration > Basic Setup and in Setup > AboutSetup > Additional Controller Configuration > About.

Upgrade the Firmware

Important
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the
new firmware) although this is not guaranteed by Axis Communications AB.
Note
• After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the
upgrade, always wait 10 minutes even if you suspect the upgrade has failed.
• After the upgrade process has completed, the product will restart automatically. If restarting the product manually after
the upgrade, always wait 5 minutes even if you suspect the upgrade has failed.
• Because the database of users, groups, credentials, and other data will be updating after a firmware upgrade, the first
start-up could take a few minutes to complete. The time required is dependent on the amount of data.
• When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before upgrading
the firmware.
To upgrade the product's firmware:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the product's webpages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
4. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.
To upgrade the product's firmware:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website
at www.axis.com/techsup
2. Go to Setup > Additional Controller Configuration > System Options > Maintenance in the product's webpages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
4. Wait approximately 5 minutes while the product is being upgraded and restarted. Then clear the web browser's cache.
5. Access the product.
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product's label.
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