Can Print From Most Software Applications, But The Hp Software (Hp Director Or Hp Solution Center) Does Not Seem To Work (Cannot Scan Or Read Memory Cards) - HP SDCAB-0603 Manual

Cause
The Printer Adapter has experienced an error.
Solution
Reset the Printer Adapter.
Unplug it from the printer and the power supply. Wait two to three minutes before plugging it back in and trying again.
The amber attention light on the right side should be off.
Cause
Firewall software, anti-virus software, or anti-spyware software is blocking the installation.
Solution
Select Always Allow on all dialogs that pop up from this type of software during installation. Sometimes these dialogs
will display behind the installer windows. Check carefully to see if there is a dialog behind the installer window that is
waiting for a response from you.
Cause
The PC Adapter and Printer Adapter are out of range.
Several factors can affect the range over which the devices can communicate. Some of the variables include the
following:
• How the building is constructed. Metal studs and similar items can interfere with the radio waves.
• The nearby use of microwaves and/or cordless phones that operate at 2.4 Ghz.
Solution
Bring the PC Adapter and Printer Adapter to within 9 meters (9.84 yards) of each other and try to install again.
Cause
You are using a VPN (Virtual Private Network).
Solution
Disconnect from the VPN in order to install the Wireless Printing Upgrade.
Can print from most software applications, but the HP software (HP Director or HP Solution
Center) does not seem to work (cannot scan or read memory cards)
Cause
The wrong printer instance is selected in the HP software.
Solution
When the Wireless Printing Upgrade was installed, a second instance of your printer was created. You now have, for
example, HP Deskjet 5940and HP Deskjet 5940(Wireless). Make sure the Wireless version of the printer is selected in
the HP software. Check the online help for the HP Director or the HP Solution center for instructions.
Cause
This is a known problem with some older HP drivers for All-in-Ones.
Solution
If you are not having problems printing, we recommend that you use Windows or other applications for scanning and
reading memory cards.
1. Open My Computer.
Under Name you will see listings for the scanner and memory card slots (if your device has them).
For example, if you have an HP Officejet 7310, you will have the following devices listed.
7310 Memory (E:)
HP Officejet 7300 series...
2. To access images on a memory card, double-click the device memory name (for example, 7310 Memory).
The images will be displayed as if it was a disk drive.
3. To scan using the Windows applications, right-click the name next to "Image scanner" (for example, HP Officejet
7300 series...) and select Scan.
14 Troubleshooting
Removable Disk
Image scanner